Job Title: Desktop Support Engineer L2 Job Summary: Provide advanced technical support for desktop environments, ensuring high levels of service and technical assistance to users. Troubleshoot and resolve complex hardware, software, and network issues efficiently. Key Responsibilities: - Advanced Troubleshooting: Identify, diagnose, and resolve complex technical issues, ensuring minimal downtime. - Technical Support: Provide expert assistance to end-users for hardware, software, and network-related issues. - Software Deployment: Deploy and configure software applications and operating systems. - Hardware Management: Manage and maintain hardware components, including desktops, laptops, and peripheral devices. - Ticket Management: Document and track incidents, resolutions, and service requests in the ticketing system. - Collaboration: Work closely with other IT teams to escalate and resolve issues promptly. - Mentoring: Assist in training and mentoring junior support staff. - Process Improvement: Contribute to IT projects and initiatives, providing technical expertise. Required Skills: - Operating Systems: Advanced knowledge of Windows and macOS operating systems. - Networking: Strong understanding of network concepts and troubleshooting techniques. - Problem-Solving: Excellent analytical and problem-solving skills. - Communication: Strong communication and interpersonal skills. - Ticketing Systems: Experience with ticketing systems and IT service management tools. Qualifications: - Education: Bachelor's degree in Information Technology, Computer Science, or a related field. - Experience: 2-4 years of experience in desktop support or a similar role. Working Location: Jalgaon Nashirabad Maharashtra
Job Summary: The Jr. Service Desk Technician provides exceptional phone and email support to our customers experiencing IT-related issues and services. The technician references and maintains existing or establishes instructions and guidelines to perform the job's functions. The target is to ensure excellent service standards and maintain high customer satisfaction. This entry-level role emphasises request and account management (account creation/termination) to complement the incident and crisis management team. Essential Duties: · The Jr. Service Desk Technician will perform the following key functions: · Monitoring of support queue to ensure that customers are receiving prompt responses and meeting the contractual service level agreement for level 1 type issues, including but not limited to · Password resets (AD, 3rd party software, telephone voicemail pin resets) · User account creations for new hires and terminations for employee separation · Set up workstations for new hires and users. Manage and deploy desktop and laptop system images to ensure efficient system delivery. Integrate with third-party deployment and support providers as required. · Perform first and second level support, troubleshooting, and tuning for all desktops and laptops for issues reported to the service desk · Understand and implement security best practices and work with security specialists to minimise vulnerabilities · Understand and comply with all contractual SLAs, policies and procedures · Exercises discretion and independent judgment when dealing with client requests, incidents and feedback · Build credibility and trust with Client customers and departments by providing solutions to inquiries and problems. This includes maintaining relationships with customers by understanding their needs · Analyses and recommends alternative solutions to meet customer needs · Identifies areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction · Supports the team process and participates in cross-functional teams · Create and maintain documentation to build knowledge and provide training when necessary · May be required to take after-hours on-call support as necessary · Complete other duties as assigned
Desk side support skill Mainly on build windows 11 laptops using Intune autopilot Welcome new joiners and hand over laptop Help new joiners to configure their laptop Troubleshoot any build and configuration issues Floors walk and fix any software/ hardware issues Helping team to keep the device in proper way, open new box laptop and provide to user, pack the received laptop and keep in stock
Ticket based issues and Ticketing Tool Briefing to Users on How to raise a ticket, featured and how to use self-service tools?. Incident INC Service Task SC Workstation Wire Issue Monitor Power On Issue LAN Cable Issue Asset Inventory Workstation Maintenance 7 SmartRoom Asset Maintenance, Cable Configuration and Run Tests - Out of scope Routine Checkups of Workstations SharePoint Group Creation SharePoint Site Creation Tapes Backup - Out of scope Tapes Cleaning - Out of scope Network Activity Support OS Imaging HVD Creation Ticket Queue Checking Laptop Configuration Application Installation Application Configuration Printer Configuration Printer Access Configuration Printer Toner Cartridges Purchase PaperCut AMC -Out of scope PaperCut User Account Configuration -Out of scope RFID Device Checking WiFi Access Configuration IT Equipment Maintenance IT Equipment Repairing IT Equipment Replacement Vendor Call Logs -Out of scope IT Equipment Purchasing Getting Vendor Quotations -Out of scope Order PO Preparations -Out of scope Vendor On Boarding- Out of scope Payment Confirmation -Out of scope Audit Activity SOP Creation - Out of scope Kill Disk E-Mudra Pendrive Configuration for Government Web Portals for E-Sign - Out of scope OS Runbook Creation External Users Support External Users Account Configuration Meetings/Events AV Support Arena AV AMC - Out of scope Arena DELL Interactive Monitor AMC -Out of scope Arena AV Checks, Maintenance and Repair Scrap Audit/Activity CCTV AMC -Out of scope Temperature Control System GSM Alert AMC -Out of scope Access Door AMC -Out of scope User Access Card Configuration Canon Printer AMC - Out of scope HP Printer AMC Data Migration from Network Drives to SharePoint Groups User Pool ID Creation User Pool ID Access Configuration User Pool Groups/Server/Application Rights Access Configuration
The IT Asset management service will maintain the IT assets for site and FIPL IT infrastructure to cover desktops, laptops, workstations, printers, projectors, IPAD, IP Phones and Video equipment’s. • Maintain hardware asset database by recording information like configuration details, serial number, asset code, details of warranty and AMC • Maintain Software asset database by recording information of the license, license expiry, vendor, project allocated, start date and end date of project etc. Key Responsibilities Skill & Experience Roles & Responsibility: The IT Asset management service will maintain the IT assets for site and FIPL IT infrastructure to cover desktops, laptops, workstations, printers, projectors, IPAD, IP Phones and Video equipment’s. Maintain hardware asset database by recording information like configuration details, serial number, asset code, details of warranty and AMC Maintain Software asset database by recording information of the license, license expiry, vendor, project allocated, start date and end date of project etc. Provide Request Fulfilment support for Asset Provisioning; take Material delivery; Invoice Handling; Material Storage, etc Follow regulatory compliance for assets storage in client site or transiting to other locations. Record all asset related transactions to a store room register for tracking and control. Record all installation of new machines, movement within site/locations, changes in configuration of machines. Conduct audits on hardware assets and software assets (including licenses) and report findings(100% coverage of equipment’s) once in three months. Support off-board / on-board processes. Maintain asset register up-to-date. Support Asset Disposal, Donation and Asset Maintenance Initiatives Support Audit & Security Control activities. Prepare, track and follow gate pass process. Support preventive maintenance by coordinating with vendors as and when required Create and maintain Knowledge Documents Support with Metrics efforts. Maintain corporate SIM and data card connections. Validate monthly billing and support related user request Validating invoices related to procurement and services. Sending it to payment processing team. Asset Engineer should follow the Shift handover report which is already in place. Day end report should be prepared. Support physical verification of asset inventory at an agreed frequency. Conduct Half Yearly/ Yearly physical asset verification Flexible on the changing business conditions or asset management process. Proactive monitoring of service situation, provide suggestions and continuous improvements on process or methods handled. Job Overview Job Title: IT Asset Management Application Last Date: September 5, 2025 Number Of Vacancy: 1 Location: Ahmedabad, Gujarat Job Mode : On-Site Industry: IT Industry
The IT Asset management service will maintain the IT assets for site and FIPL IT infrastructure to cover desktops, laptops, workstations, printers, projectors, IPAD, IP Phones and Video equipment’s. • Maintain hardware asset database by recording information like configuration details, serial number, asset code, details of warranty and AMC • Maintain Software asset database by recording information of the license, license expiry, vendor, project allocated, start date and end date of project etc. Key Responsibilities Skill & Experience Roles & Responsibility: The IT Asset management service will maintain the IT assets for site and FIPL IT infrastructure to cover desktops, laptops, workstations, printers, projectors, IPAD, IP Phones and Video equipment’s. Maintain hardware asset database by recording information like configuration details, serial number, asset code, details of warranty and AMC Maintain Software asset database by recording information of the license, license expiry, vendor, project allocated, start date and end date of project etc. Provide Request Fulfilment support for Asset Provisioning; take Material delivery; Invoice Handling; Material Storage, etc Follow regulatory compliance for assets storage in client site or transiting to other locations. Record all asset related transactions to a store room register for tracking and control. Record all installation of new machines, movement within site/locations, changes in configuration of machines. Conduct audits on hardware assets and software assets (including licenses) and report findings(100% coverage of equipment’s) once in three months. Support off-board / on-board processes. Maintain asset register up-to-date. Support Asset Disposal, Donation and Asset Maintenance Initiatives Support Audit & Security Control activities. Prepare, track and follow gate pass process. Support preventive maintenance by coordinating with vendors as and when required Create and maintain Knowledge Documents Support with Metrics efforts. Maintain corporate SIM and data card connections. Validate monthly billing and support related user request Validating invoices related to procurement and services. Sending it to payment processing team. Asset Engineer should follow the Shift handover report which is already in place. Day end report should be prepared. Support physical verification of asset inventory at an agreed frequency. Conduct Half Yearly/ Yearly physical asset verification Flexible on the changing business conditions or asset management process. Proactive monitoring of service situation, provide suggestions and continuous improvements on process or methods handled. Job Overview Job Title: IT Asset Management Application Last Date: September 5, 2025 Number Of Vacancy: 1 Location: Ahmedabad, Gujarat Job Mode : On-Site Industry: IT Industry
We are looking for a proactive and customer-focused L1 Support Engineer to provide first-level technical assistance and support to our clients. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a basic understanding of IT systems and troubleshooting techniques. Key Responsibilities Skill & Experience Job Overview Job Title: L1 support engineer Application Last Date: September 10, 2025 Number Of Vacancy: 5 Location: chennai Job Mode : On-Site Industry: IT Industry
The IT Asset Management service is responsible for maintaining the IT assets of the site and FIPL IT infrastructure, which includes desktops, laptops, workstations, printers, projectors, IPAD, IP Phones, and Video equipment. This involves keeping a detailed record of hardware assets in a database, including configuration details, serial numbers, asset codes, warranty information, and details of Annual Maintenance Contracts (AMC). Additionally, the service is tasked with maintaining a software asset database by recording license information, license expiry dates, vendor details, project allocations, start dates, and end dates of projects. Key Responsibilities - Maintain the hardware asset database with accurate and up-to-date information. - Record configuration details, serial numbers, asset codes, warranty details, and AMC information for all IT assets. - Keep track of software licenses, license expiry dates, vendor information, project allocations, and project timelines. - Ensure compliance with software license agreements and renewals. - Coordinate with vendors for hardware and software procurement and maintenance. - Provide support for IT asset audits and inventory checks. Skill & Experience - Proficiency in IT asset management tools and software. - Strong attention to detail and accuracy in recording asset information. - Knowledge of hardware and software procurement processes. - Familiarity with IT asset tracking and inventory management best practices. - Excellent communication skills to coordinate with internal teams and external vendors. - Prior experience in IT asset management roles preferred. This is a full-time position with the following details: Job Title: C7-OP-005-IT Asset Management Application Last Date: September 5, 2025 Number Of Vacancy: 1 Location: Ahmedabad, Gujarat Job Mode: On-Site Industry: IT Industry,
Job Description Provide first/second level contact and problem resolution for customer IT issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot Windows 10\11 and O365, Cisco and other authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills Bachelor’s Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 18 months years of IT experience. Windows 10/11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support
Responsibilities: Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. Ensure that each Desktop Device is installed with the appropriate Desktop image. Manage Desktop Devices (hardware and software) incidents through to resolution. Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls. Requirements: Knowledge and experience on windows 7 OS Good to have – knowledge in AD and smart hands and feet support. Good to have – knowledge and experience of supporting MAC devices and tablets Experience with Service management tool – ex – Service now Should have good expertise on EUC tools, remote support tools, MS office and outlook. Preferable to have a good understanding of Lync, VPN, and mobile device support. Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.
We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT team. The successful candidate will be the primary point of contact for technical issues, responsible for diagnosing, troubleshooting, and resolving problems related to desktop computers, laptops, peripherals, and software applications. You will play a vital role in ensuring a seamless and efficient IT experience for all users. Key Responsibilities Provide timely and effective technical support via phone, email, and in-person for all hardware and software issues. Troubleshoot and resolve common problems related to operating systems (e.g., Windows, macOS), business applications (e.g., Microsoft 365), and productivity suites. Escalate more complex technical issues to L2 or L3 support teams when necessary, providing detailed documentation of the problem and steps taken. Install, configure, and upgrade computer hardware, software, and peripherals for new and existing employees.
Activities to be performed by Deskside field support Engineer(s) The Deskside engineer will be responsible for • Support issues related to Windows Operating systems, software applications and support tools as per the requirement of organization. • Provides Desktop support and support for Computer hardware systems, memory modules and peripherals. • Handle basic issues related to network end user devices security practices and antivirus programs. • Ensure that all computers and networks systems run efficiently with high uptime. • Basic knowledge and troubleshooting skills on Audio & Video and Telephony equipment. • Proficiency in speaking English and good communication skills. • Support for Software Installation & Management • Install and uninstall software, hardware, computers, and peripherals. • Gxp,Pharma environment experience is mandatory. Image and re-image new and existing computers and laptops. • Add and remove printers. • Resolve virus problems (for initial triage, if spreading goes to Security). • IT needs related to relocations and IT deployments. • Support needs that require work with hardware and software vendors to resolve issues. • Asset management Receipt of new equipment and applying the asset tag to these assets. Entering assets into the asset spreadsheet and recording inventory data. Assets will then be managed in an automated fashion until retirement. Retirement includes technically wiping the device and deleting the entry from active directory. The asset is then placed with the inventory moving to SWAP, or other disposal/e-recycling entity. Once the asset gets retirement and End of Life, the asset needs to have a status updated as “retired or EoL” within the Excel which is being maintained and share the reports with the respective location leads as directed by Mylan IT team. Activities to be performed by UAM Engineer(s) ( MUST REQUIRED) •Execution of UAM tasks, i.e., user creation, de-activation/deletion, modification, password reset, lock/unlock user IDs of MFG Equipment’s/Instruments. •Perform Periodic User Access Review of Equipment’s / Instruments as per schedule. •Perform Backup and Archival Activity of Equipment’s/Instruments on monthly basis. •Execute Periodic Restoration activity of Equipment’s/Instruments as per schedule. •Perform Quarterly/Yearly and on request-based Time Sync activity for Equipment/Instrument which can not be synced via AD/Network. •Provide offline/online support to end user of manufacturing systems, in case required. •Provide support during breakdown of Equipment’s/Instruments. •Provide support and involvement during CSV activities for admin activities. •Prepare and update the various tracker/schedules e.g. UAR, Periodic Restoration Schedule, Backup Tracking schedule, etc. •Provide run support for Operating System and/or Application related concerns for Manufacturing Systems.
Responsibilities: Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. Ensure that each Desktop Device is installed with the appropriate Desktop image. Manage Desktop Devices (hardware and software) incidents through to resolution. Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls. Requirements: Knowledge and experience on windows 7 OS Good to have – knowledge in AD and smart hands and feet support. Good to have – knowledge and experience of supporting MAC devices and tablets Experience with Service management tool – ex – Service now Should have good expertise on EUC tools, remote support tools, MS office and outlook. Preferable to have a good understanding of Lync, VPN, and mobile device support. Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.