Job Title: Desktop Support Engineer L2 Job Summary: Provide advanced technical support for desktop environments, ensuring high levels of service and technical assistance to users. Troubleshoot and resolve complex hardware, software, and network issues efficiently. Key Responsibilities: - Advanced Troubleshooting: Identify, diagnose, and resolve complex technical issues, ensuring minimal downtime. - Technical Support: Provide expert assistance to end-users for hardware, software, and network-related issues. - Software Deployment: Deploy and configure software applications and operating systems. - Hardware Management: Manage and maintain hardware components, including desktops, laptops, and peripheral devices. - Ticket Management: Document and track incidents, resolutions, and service requests in the ticketing system. - Collaboration: Work closely with other IT teams to escalate and resolve issues promptly. - Mentoring: Assist in training and mentoring junior support staff. - Process Improvement: Contribute to IT projects and initiatives, providing technical expertise. Required Skills: - Operating Systems: Advanced knowledge of Windows and macOS operating systems. - Networking: Strong understanding of network concepts and troubleshooting techniques. - Problem-Solving: Excellent analytical and problem-solving skills. - Communication: Strong communication and interpersonal skills. - Ticketing Systems: Experience with ticketing systems and IT service management tools. Qualifications: - Education: Bachelor's degree in Information Technology, Computer Science, or a related field. - Experience: 2-4 years of experience in desktop support or a similar role. Working Location: Jalgaon Nashirabad Maharashtra
Job Summary: The Jr. Service Desk Technician provides exceptional phone and email support to our customers experiencing IT-related issues and services. The technician references and maintains existing or establishes instructions and guidelines to perform the job's functions. The target is to ensure excellent service standards and maintain high customer satisfaction. This entry-level role emphasises request and account management (account creation/termination) to complement the incident and crisis management team. Essential Duties: · The Jr. Service Desk Technician will perform the following key functions: · Monitoring of support queue to ensure that customers are receiving prompt responses and meeting the contractual service level agreement for level 1 type issues, including but not limited to · Password resets (AD, 3rd party software, telephone voicemail pin resets) · User account creations for new hires and terminations for employee separation · Set up workstations for new hires and users. Manage and deploy desktop and laptop system images to ensure efficient system delivery. Integrate with third-party deployment and support providers as required. · Perform first and second level support, troubleshooting, and tuning for all desktops and laptops for issues reported to the service desk · Understand and implement security best practices and work with security specialists to minimise vulnerabilities · Understand and comply with all contractual SLAs, policies and procedures · Exercises discretion and independent judgment when dealing with client requests, incidents and feedback · Build credibility and trust with Client customers and departments by providing solutions to inquiries and problems. This includes maintaining relationships with customers by understanding their needs · Analyses and recommends alternative solutions to meet customer needs · Identifies areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction · Supports the team process and participates in cross-functional teams · Create and maintain documentation to build knowledge and provide training when necessary · May be required to take after-hours on-call support as necessary · Complete other duties as assigned
Desk side support skill Mainly on build windows 11 laptops using Intune autopilot Welcome new joiners and hand over laptop Help new joiners to configure their laptop Troubleshoot any build and configuration issues Floors walk and fix any software/ hardware issues Helping team to keep the device in proper way, open new box laptop and provide to user, pack the received laptop and keep in stock
Ticket based issues and Ticketing Tool Briefing to Users on How to raise a ticket, featured and how to use self-service tools?. Incident INC Service Task SC Workstation Wire Issue Monitor Power On Issue LAN Cable Issue Asset Inventory Workstation Maintenance 7 SmartRoom Asset Maintenance, Cable Configuration and Run Tests - Out of scope Routine Checkups of Workstations SharePoint Group Creation SharePoint Site Creation Tapes Backup - Out of scope Tapes Cleaning - Out of scope Network Activity Support OS Imaging HVD Creation Ticket Queue Checking Laptop Configuration Application Installation Application Configuration Printer Configuration Printer Access Configuration Printer Toner Cartridges Purchase PaperCut AMC -Out of scope PaperCut User Account Configuration -Out of scope RFID Device Checking WiFi Access Configuration IT Equipment Maintenance IT Equipment Repairing IT Equipment Replacement Vendor Call Logs -Out of scope IT Equipment Purchasing Getting Vendor Quotations -Out of scope Order PO Preparations -Out of scope Vendor On Boarding- Out of scope Payment Confirmation -Out of scope Audit Activity SOP Creation - Out of scope Kill Disk E-Mudra Pendrive Configuration for Government Web Portals for E-Sign - Out of scope OS Runbook Creation External Users Support External Users Account Configuration Meetings/Events AV Support Arena AV AMC - Out of scope Arena DELL Interactive Monitor AMC -Out of scope Arena AV Checks, Maintenance and Repair Scrap Audit/Activity CCTV AMC -Out of scope Temperature Control System GSM Alert AMC -Out of scope Access Door AMC -Out of scope User Access Card Configuration Canon Printer AMC - Out of scope HP Printer AMC Data Migration from Network Drives to SharePoint Groups User Pool ID Creation User Pool ID Access Configuration User Pool Groups/Server/Application Rights Access Configuration
The IT Asset management service will maintain the IT assets for site and FIPL IT infrastructure to cover desktops, laptops, workstations, printers, projectors, IPAD, IP Phones and Video equipment’s. • Maintain hardware asset database by recording information like configuration details, serial number, asset code, details of warranty and AMC • Maintain Software asset database by recording information of the license, license expiry, vendor, project allocated, start date and end date of project etc. Key Responsibilities Skill & Experience Roles & Responsibility: The IT Asset management service will maintain the IT assets for site and FIPL IT infrastructure to cover desktops, laptops, workstations, printers, projectors, IPAD, IP Phones and Video equipment’s. Maintain hardware asset database by recording information like configuration details, serial number, asset code, details of warranty and AMC Maintain Software asset database by recording information of the license, license expiry, vendor, project allocated, start date and end date of project etc. Provide Request Fulfilment support for Asset Provisioning; take Material delivery; Invoice Handling; Material Storage, etc Follow regulatory compliance for assets storage in client site or transiting to other locations. Record all asset related transactions to a store room register for tracking and control. Record all installation of new machines, movement within site/locations, changes in configuration of machines. Conduct audits on hardware assets and software assets (including licenses) and report findings(100% coverage of equipment’s) once in three months. Support off-board / on-board processes. Maintain asset register up-to-date. Support Asset Disposal, Donation and Asset Maintenance Initiatives Support Audit & Security Control activities. Prepare, track and follow gate pass process. Support preventive maintenance by coordinating with vendors as and when required Create and maintain Knowledge Documents Support with Metrics efforts. Maintain corporate SIM and data card connections. Validate monthly billing and support related user request Validating invoices related to procurement and services. Sending it to payment processing team. Asset Engineer should follow the Shift handover report which is already in place. Day end report should be prepared. Support physical verification of asset inventory at an agreed frequency. Conduct Half Yearly/ Yearly physical asset verification Flexible on the changing business conditions or asset management process. Proactive monitoring of service situation, provide suggestions and continuous improvements on process or methods handled. Job Overview Job Title: IT Asset Management Application Last Date: September 5, 2025 Number Of Vacancy: 1 Location: Ahmedabad, Gujarat Job Mode : On-Site Industry: IT Industry
The IT Asset management service will maintain the IT assets for site and FIPL IT infrastructure to cover desktops, laptops, workstations, printers, projectors, IPAD, IP Phones and Video equipment’s. • Maintain hardware asset database by recording information like configuration details, serial number, asset code, details of warranty and AMC • Maintain Software asset database by recording information of the license, license expiry, vendor, project allocated, start date and end date of project etc. Key Responsibilities Skill & Experience Roles & Responsibility: The IT Asset management service will maintain the IT assets for site and FIPL IT infrastructure to cover desktops, laptops, workstations, printers, projectors, IPAD, IP Phones and Video equipment’s. Maintain hardware asset database by recording information like configuration details, serial number, asset code, details of warranty and AMC Maintain Software asset database by recording information of the license, license expiry, vendor, project allocated, start date and end date of project etc. Provide Request Fulfilment support for Asset Provisioning; take Material delivery; Invoice Handling; Material Storage, etc Follow regulatory compliance for assets storage in client site or transiting to other locations. Record all asset related transactions to a store room register for tracking and control. Record all installation of new machines, movement within site/locations, changes in configuration of machines. Conduct audits on hardware assets and software assets (including licenses) and report findings(100% coverage of equipment’s) once in three months. Support off-board / on-board processes. Maintain asset register up-to-date. Support Asset Disposal, Donation and Asset Maintenance Initiatives Support Audit & Security Control activities. Prepare, track and follow gate pass process. Support preventive maintenance by coordinating with vendors as and when required Create and maintain Knowledge Documents Support with Metrics efforts. Maintain corporate SIM and data card connections. Validate monthly billing and support related user request Validating invoices related to procurement and services. Sending it to payment processing team. Asset Engineer should follow the Shift handover report which is already in place. Day end report should be prepared. Support physical verification of asset inventory at an agreed frequency. Conduct Half Yearly/ Yearly physical asset verification Flexible on the changing business conditions or asset management process. Proactive monitoring of service situation, provide suggestions and continuous improvements on process or methods handled. Job Overview Job Title: IT Asset Management Application Last Date: September 5, 2025 Number Of Vacancy: 1 Location: Ahmedabad, Gujarat Job Mode : On-Site Industry: IT Industry
We are looking for a proactive and customer-focused L1 Support Engineer to provide first-level technical assistance and support to our clients. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a basic understanding of IT systems and troubleshooting techniques. Key Responsibilities Skill & Experience Job Overview Job Title: L1 support engineer Application Last Date: September 10, 2025 Number Of Vacancy: 5 Location: chennai Job Mode : On-Site Industry: IT Industry