Desktop Support Engineer

Ticket based issues and Ticketing Tool Briefing to Users on How to raise a ticket, featured and how to use self-service tools?.  Incident INC Service Task SC Workstation Wire Issue Monitor Power On Issue LAN Cable Issue Asset Inventory  Workstation Maintenance  7 SmartRoom Asset Maintenance, Cable Configuration and Run Tests - Out of scope Routine Checkups of Workstations SharePoint Group Creation  SharePoint Site Creation Tapes Backup - Out of scope Tapes Cleaning - Out of scope Network Activity Support OS Imaging HVD Creation Ticket Queue Checking Laptop Configuration Application Installation Application Configuration Printer Configuration Printer Access Configuration Printer Toner Cartridges Purchase PaperCut AMC -Out of scope PaperCut User Account Configuration -Out of scope RFID Device Checking  WiFi Access Configuration IT Equipment Maintenance IT Equipment Repairing IT Equipment Replacement Vendor Call Logs -Out of scope IT Equipment Purchasing Getting Vendor Quotations -Out of scope Order PO Preparations -Out of scope Vendor On Boarding- Out of scope Payment Confirmation -Out of scope Audit Activity SOP Creation - Out of scope Kill Disk E-Mudra Pendrive Configuration for Government Web Portals for E-Sign - Out of scope OS Runbook Creation  External Users Support External Users Account Configuration Meetings/Events AV Support  Arena AV AMC - Out of scope Arena DELL Interactive Monitor AMC -Out of scope Arena AV Checks, Maintenance and Repair  Scrap Audit/Activity CCTV AMC -Out of scope Temperature Control System GSM Alert AMC -Out of scope Access Door AMC -Out of scope User Access Card Configuration Canon Printer AMC - Out of scope HP Printer AMC Data Migration from Network Drives to SharePoint Groups User Pool ID Creation User Pool ID Access Configuration User Pool Groups/Server/Application Rights Access Configuration