0 years

2 Lacs

Posted:2 months ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

ob Summary:

The Desktop Support Engineer is responsible for providing technical assistance and support to end users for hardware, software, and network-related issues. The role involves installing, configuring, troubleshooting, and maintaining desktop systems, peripherals, and related IT equipment to ensure smooth day-to-day operations.

Key Responsibilities:

  • Provide first- and second-level technical support for desktops, laptops, printers, and other peripherals.
  • Install, configure, and upgrade operating systems and software applications.
  • Troubleshoot hardware and software problems, ensuring minimal downtime.
  • Manage and maintain user accounts, email configurations, and system access.
  • Set up and maintain LAN/WAN, Wi-Fi connections, and network devices.
  • Respond to service requests and incidents via ticketing system, phone, or in person.
  • Maintain inventory of IT assets and ensure timely updates.
  • Coordinate with vendors for hardware repair and replacement.
  • Ensure antivirus, updates, and security patches are properly installed and maintained.
  • Document all support activities, resolutions, and configurations.

Job Type: Full-time

Pay: ₹200,000.00 - ₹240,000.00 per year

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Work Location: In person

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