Desktop Support Engineer

Desktop Support Engineer

Key Responsibilities:

• Set up, configure, and maintain desktops, laptops, and peripheral devices (printers, scanners, etc.) for India and US employees.
  
• Install, upgrade, and troubleshoot

  Windows operating systems

  and

  company-approved software applications

  .
• Diagnose and resolve

  hardware, software, and network-related issues

  (onsite and remote).
• Maintain and update the

  IT asset inventory

  across India and US offices.
• Support

  user onboarding and offboarding

  , including account creation, access rights, and system configuration.
• Provide daily support for IT-related issues such as email setup, login assistance, and application troubleshooting.
  
• Ensure smooth functioning of

  LAN/Wi-Fi networks

  within the India office.
• Log incidents, track progress, and update resolutions in the

  IT ticketing system

  .
• Adhere to

  IT policies, data protection standards, and security protocols

  .
• Communicate effectively with employees across locations via email, chat, or phone.
  

Required Skills & Competencies:

• Basic knowledge of

  Windows OS

  , computer hardware, and system configuration.
• Familiarity with

  Microsoft Office Suite

  and commonly used productivity tools.
• Understanding of

  networking fundamentals (LAN/Wi-Fi)

  .
• Strong

  analytical and troubleshooting skills

  .
• Excellent

  verbal and written communication

  in English.

• Proactive, detail-oriented, and eager to learn

  in a fast-paced environment.
• Ability to work collaboratively in a

  team-oriented setup

  .

Education & Qualifications:

• Diploma or Bachelors degree

  in Computer Science, Information Technology, or a related field.
• Prior

  internship or project experience

  in IT support, hardware maintenance, or software troubleshooting will be an advantage.