54 Ticketing System Jobs

We are seeking a skilled Workday Technical Professional with strong hands-on experience in Workday technologies. You will be responsible for developing and supporting integrations using EIB, Cloud Connect, and Workday Studio. This role requires experience in at least two full Workday implementations, proficiency in troubleshooting and resolving system problems, and a solid understanding of integrations and data flows with third-party systems. Roles & Responsibilities: Utilize strong hands-on experience in Workday technologies such as EIB, Cloud Connect (PICOF, PECI, CCW, CCB), Business Process Framework, and Security . Develop complex integrations using Workday Studio . Apply expertise in XML/XSLT for data transformation. Possess a good understanding of integrations and data flows with third-party systems . Provide post-production support, which includes researching and resolving system problems, unexpected results, or process flaws. Recommend solutions or alternate methods to meet business objectives. Troubleshoot and resolve data issues/corrections . Work on complex ERP projects and use the ServiceNow Ticketing system . Skills Required: Strong hands-on experience in Workday technologies , including EIB, Cloud Connect, Business Process Framework, Security, Custom Fields, XML/XSLT, and Workday Studio . Proven experience with Workday Studio is a must. Good understanding of integrations and data flows with third-party systems . Experience with at least two full Workday implementations . Proficiency in post-production support , including researching and resolving system problems. Experience in troubleshooting data issues/corrections . Experience with the ServiceNow Ticketing system . Experience with complex ERP projects . QUALIFICATION: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

As a Solution Architect in our IT Services industry based in Chennai, Tamil Nadu, India, you will be responsible for configuring and managing various Cloud Services. In this full-time position, with over 15 years of work experience, you will play a key role in handling escalated production issues, problem tickets, and providing effective solutions. Your expertise will guide the support team in troubleshooting activities and ensure timely resolution of customer issues. Your primary responsibilities will include taking ownership of reported customer problems, conducting in-depth research, diagnosing issues, and identifying optimal solutions to address customer concerns. A strong background in Server Administration for both Windows and Linux environments is essential for this role. To excel in this position, you must possess advanced knowledge in AWS-related Software Architecture and infrastructure, coupled with excellent oral and written communication skills for seamless customer interactions. Proficiency in Windows/Linux systems at an intermediate level or above is required, along with a deep understanding of networking concepts such as LAN/WAN, IP addressing, Subnetting, HTTP(S), FTP, SMTP, and VPN protocols. Moreover, your experience in working with scripting languages, exposure to automation tools, familiarity with ITIL processes, and proficiency in handling ticketing systems will be highly valued in this role. By leveraging your expertise and technical acumen, you will contribute significantly to the success of our team and ensure the smooth operation of cloud services for our clients.,

As a Sr. Executive - Customer Support at Wooden Street, you will play a vital role in defining and implementing a long-term strategic roadmap to deliver a world-class white glove managed service experience to our valued clients. Your primary responsibilities will include overseeing and managing a team that handles Managed Services tasks through email, phone, and chat channels, ensuring exceptional service delivery based on client tiering. You will collaborate with support consultants to mentor and train team members, enhancing their understanding of company functionality and underlying processes. Additionally, it will be your responsibility to uphold all Service Level Agreements (SLAs) and address customer concerns promptly through a ticketing system. In this role, you will be expected to provide after-hours and on-call support when necessary, demonstrating a commitment to customer satisfaction. Moreover, you will be responsible for managing day-to-day processes within the team, offering regular feedback, conducting performance reviews, and identifying career development opportunities for staff members. This is a full-time position at Wooden Street, and the role may require working in rotational shifts to ensure seamless customer support coverage. Join us in our mission to be the go-to destination for quality and affordable furniture, where customer delight is at the core of everything we do.,

Qualcomm India Private Limited is seeking a dedicated individual to join the Information Technology Group as part of the Cyber Security Engineering team. As a member of this team, you will play a crucial role in supporting 24x7 operations, which may involve working night and weekend shifts on a rotational basis to meet the organization's business requirements. Your primary responsibilities will include monitoring and triaging security events received by the SOC/CDC from various sources such as social engineering attacks, malware, DDoS, data exfiltration, ransomware, among others. You will be expected to follow standard operating procedures to triage events for the first 20 minutes, engaging Tier2 for further assistance as needed. Utilizing Orchestration tool workflows and knowledge base, you will analyze security event and incident data, update the Ticketing system promptly, and communicate with stakeholders to provide recommendations on mitigation and prevention techniques. In this role, you will work closely with Tier3 teams, escalate security events in a timely manner, stay updated on new Use Cases and process changes, and actively participate in brown bag sessions. The ideal candidate should possess a good understanding of current and emerging security threats and technologies, along with strong proficiency in security event investigations and excellent written and verbal communication skills in English. Prior experience in 24x7 SOC or CDC operations is preferred, along with a Bachelor's or Master's degree in Computer Sciences or Cyber Security. Qualifications for this position include 3-5 years of experience working with a SIEM tool, a solid background in security incident response and system operations, and certifications such as CEH, Security+, OSCP, or other industry-relevant cyber-security certifications. Knowledge of ITIL V3.0 is considered a plus. Minimum qualifications consist of a Bachelor's degree in Engineering, Information Systems, Computer Science, or a related field along with 2+ years of cybersecurity-relevant work experience. Alternatively, a High school diploma or equivalent with 4+ years of relevant work experience is also acceptable. If you are an individual with a disability requiring accommodations during the application/hiring process, please contact Qualcomm at disability-accommodations@qualcomm.com. Qualcomm is dedicated to providing a supportive and accessible process for all individuals. As an equal opportunity employer, Qualcomm expects all employees to adhere to applicable policies and procedures, including those related to the protection of confidential information. Staffing and recruiting agencies are advised not to submit profiles, applications, or resumes through Qualcomm's Careers Site, as unsolicited submissions will not be considered. For more information about this exciting opportunity, please reach out to Qualcomm Careers.,

You will join our team for a 6-month engagement in either Dubai or Abu Dhabi as an experienced EBS Support Resource. Your primary responsibility will be to provide Level 1 support for E-Business Suite (EBS) with a focus on the Finance, Procurement, and HR modules. This role entails troubleshooting basic issues, adhering to Standard Operating Procedures (SOPs), documenting all incidents in the ticketing system, and escalating complex problems to Level 2 support when necessary. Your key responsibilities will include providing support for EBS across the Finance, Procurement, and HR modules, resolving basic issues using established SOPs, documenting all incidents and solutions in the ticketing system, communicating effectively with end-users to gather information on reported problems, promptly escalating unresolved issues to Level 2 support, assisting in user training, and maintaining updated knowledge of EBS processes to enhance support capabilities. To qualify for this role, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 1-2 years of experience in EBS support, specifically in Finance, Procurement, and HR modules. You should be familiar with troubleshooting processes, SOPs, possess excellent problem-solving skills, attention to detail, strong communication abilities to effectively interact with end-users, and the capacity to work independently or as part of a team in a fast-paced environment. Preferred skills for this position include knowledge of Oracle E-Business Suite (EBS) applications, experience with ticketing systems and incident management, and a basic understanding of database concepts and data management.,

EisnerAmper is looking for a Technician to become a valuable member of the Helpdesk team in our Mumbai office. We are looking for an individual who excels in a dynamic environment and is dedicated to delivering outstanding services to clients. Your responsibilities will include being available in the Help Desk hunt group to answer incoming support calls, taking ownership of end user incidents and ensuring their resolution, conducting research and troubleshooting to identify solutions for system issues, and escalating unresolved matters to the appropriate internal teams following established procedures. You will also be responsible for monitoring the incident queue, processing incidents promptly according to defined ticket SLAs, providing detailed work notes for incidents, following up with users to confirm resolution satisfaction, updating incident ticket status, and escalating high-priority incidents to leads. Additionally, you will be expected to perform remote troubleshooting for computers and mobile devices, install and configure computer hardware and software, and conduct routine maintenance tasks. To qualify for this position, you should hold an Associate or Bachelor's Degree in Computer Science or a related field and have at least 3 years of experience working as a Computer Technician in an IT environment. Strong customer service skills, effective communication abilities, and active listening skills are essential. Proficiency in Microsoft operating systems and office products, as well as a basic understanding of TCP/IP, Networking, VPN, and Wi-Fi technologies, is required. Additionally, you should have experience with PC imaging, audio/video conferencing equipment support, and using ticketing systems like Ivanti. You must be detail-oriented, possess logical thinking capabilities, and understand the importance of timely response to incidents and escalations. The ability to manage workload priorities, work effectively in a team as well as independently, and adhere to a varied work schedule including nights, weekends, and overtime is necessary. On-call availability in a rotating 24x7x365 schedule and potential travel to local offices may be required. Joining EisnerAmper means becoming part of a client-focused, accountable, principled, and relationship-oriented organization. Our team is dedicated to working hard and collaborating to help clients achieve success. We offer a range of audit, tax, advisory, and compliance services to clients across various industry sectors. With offices globally, including in India, the United Kingdom, Israel, and more, EisnerAmper provides a diverse and challenging work environment for professionals to thrive. If you are passionate about delivering exceptional IT support services and are ready to contribute to a fast-paced and collaborative work culture, we invite you to apply for the Technician position at EisnerAmper in Mumbai.,

You should have a strong understanding of purchasing workflows, supplier management, and account processes. Familiarity with tax regulations and subledger accounting procedures is required. Experience with Oracle inventory management modules for at least 7 years and proficiency in BI reporting tools for financial analytics is essential. You should be able to handle organization and location configuration in Oracle and have knowledge of month-end and quarter-end procedures. In this role, you will need to collaborate with cross-functional teams, have excellent problem-solving skills, and be able to work under pressure during critical business periods. Strong communication and documentation skills are necessary for effective performance. Understanding receiving and recipient accounting processes, as well as incident management through a ticketing system, is expected. Qualifications for this position include experience with Oracle ERP systems, a background in technical support or service desk environments, and a customer service orientation. Strong analytical and troubleshooting skills are crucial for success in this role. The competencies required for this position include client centricity, passion for results, execution excellence, collaborative working, learning agility, problem-solving, decision-making, and effective communication.,

You have 2-3 years of experience and are located in Faridabad. Your role involves acting as the initial point of contact for all IT support queries, whether received via phone, email, or the ticketing system. You will be responsible for logging, prioritizing, and assigning support tickets to the relevant technical staff. Monitoring ticket progress and ensuring timely resolution within SLAs is a key part of your responsibilities. In case of unresolved issues, you will escalate them to the appropriate levels for prompt action. Maintaining accurate records of all interactions and resolutions in the helpdesk system is crucial. Following up with end-users after ticket resolution to ensure their satisfaction is also part of your duties. In addition, you will be coordinating with vendors or external service providers for issue resolution when necessary. Providing administrative support for IT asset management, software licenses, and access rights is also expected from you. You will assist in maintaining and updating helpdesk documentation, FAQs, and knowledge bases. This is a full-time position with day shifts scheduled from Monday to Friday. The work location requires in-person presence.,

Roles and Responsibilities : Responsible for Linux Administration/AWS Cloud maintenance. Devops (Github, Jenkins) expertise required Responsible for installation and administration of multiple third party applications (Websphere, Python, Tomcat, Json, SQL Server, XML, Database designer) Experience with ticketing system (Servicenow), ITSM Methodology, Remote Access tools. Performs regular standard tasks but with an opportunity to vary work sequencing To meet Service Level Agreement and productivity targets. Identify process efficiencies and contribute to improve. Accountable for customer satisfaction and providing high quality service. Mandatory Skills: Bachelors degree or equivalent combination of education and experience (Not hiring for undergraduate or from BTECHIT background studies). Candidates must possess good communication skill Open to work in Night Shift PC literacy, basic knowledge of MS office and e-mail skills Desirable Skills: 1-2 year of business process outsourcing experience Well organized, flexible, disciplined, and independent Ability to work in a team environment Knowledge in insurance industry will be an added advantage especially in Claims processing for Life Insurance policies. Good analytical skills

Roles and Responsibilities : Installing, configuring and maintaining Win2012, Win2016 Win2019 servers, Exchange 2016, exchange 2019 servers. User Account administration, File and Printer administration Patch administration and deployment, Fine-tune the system for optimal performance. Troubleshooting Clusters and related issues in a SAN environment Troubleshooting Hardware and Operating system related issue Experience with OS, Installation, Upgrades and Patching. Hyper-V Administration Management Strong experience using Active Directory, DHCP, DNS, IIS 6. 0/7. 0, FTP, Print Server, Group Policy, WSUS, etc Establish and implement policies, procedures, and technologies to ensure Windows system security. Strong understanding and experience with MS Exchange 2013/2016/2019 in an enterprise environment including backup and restore procedures, Front End/Back End setups, OWA, RPC/HTTPS, MAPI/HTTPS, message flow and security. Day to day administration, support, maintenance and monitoring of the MS Exchange 2013/2016/2019 infrastructure. Day to day troubleshooting of Outlook issues; Administration of mailboxes and Users accounts Public Folder creation, replication and rights assignments. Message tracking and troubleshooting to resolve mail delivery issues Configuration, management and troubleshooting of remote e-mail access using Outlook and OWA Patch and configuration management of MS Exchange. Good active directory knowledge to resolve Exchange related issues. Experience supporting Enterprise Anti-SPAM products. Administration and configuration of Enterprise Vault Servers KEY RESPONSIBILITIES Respond Resolves all L2 issues / incidents / tasks for Customers either escalated from L1 support or end user via email, phone, or SM tool. Scope a customer s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Consult and collaborate with your immediate peers or colleagues across the board to resolve service issues. Establish a good working relationship with the customers and 3rd parties. Work on Trend Analysis and Problem management. Work with the IT Manager and wider support team to ensure any recurring technical issues are addressed and documented to KBDB. Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support. Advise customers on how to gain additional value from their Microsoft products. Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations. Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team. Technically Groom L1 Resources to L2 Level Maintain high Quality of Service Support Ensures a high level of customer satisfaction by ensuring the continuous operation of his systems. Maintain a strong customer focus.

As a Technical Support Specialist, you will be responsible for providing first-line technical support to end-users through phone, email, and in-person interactions. Your primary duties will involve diagnosing and resolving hardware and software issues reported by users in a timely and efficient manner. It will be crucial to log and track support requests in the ticketing system to ensure proper documentation and resolution. In this role, you will play a key part in escalating complex issues to higher support tiers when necessary while maintaining clear communication with the end-users throughout the process. Additionally, you will assist in setting up and configuring new hardware and software for end-users, contributing to a seamless user experience. Creating and managing documentation for common issues and solutions in the knowledge base will also be part of your responsibilities. Your focus on providing excellent customer service by effectively communicating updates and resolutions to users will be highly valued. To qualify for this position, an Associate's degree in Computer Science, Information Technology, or a related field is preferred. Previous experience in a technical support or help desk role would be advantageous. A strong understanding of computer systems, mobile devices, and various tech products is essential. Proficiency in Windows and Mac operating systems, along with basic networking concepts, will be beneficial. Excellent verbal and written communication skills are required to interact professionally and effectively with end-users. Problem-solving abilities and attention to detail are vital for troubleshooting issues efficiently. The ability to collaborate in a team environment and work independently with minimal supervision is also important for success in this role.,

As a Technician at EisnerAmper's Mumbai office, you will be an integral part of the Helpdesk team, providing exceptional services to clients in a growing environment. Your main responsibilities will include being logged into the Help Desk hunt group to answer support calls, taking ownership of end user incidents, troubleshooting system issues, escalating unresolved issues, monitoring incident queues, providing detailed work notes, following up with users, updating incident tickets, performing remote troubleshooting for computers and mobile devices, installing and configuring hardware and applications, and working as part of a team of technicians while also being capable of working independently. You will need to have an Associate or Bachelors Degree in Computer Science or a related field, with at least 3 years of experience as a Computer Technician or in an IT environment. Strong customer service, communication, and active listening skills are essential, along with a solid understanding of Microsoft operating systems and office products. Additionally, you should have a basic understanding of TCP/IP, Networking, VPN, and Wi-Fi technologies, as well as experience with PC imaging and supporting audio/video conferencing equipment. Attention to detail, logical thinking, urgency in responding to incidents, effective time management, and the ability to work varied hours and shifts are crucial for this role. Experience with ticketing systems like Ivanti or similar, along with on-call availability in a rotating 24x7x365 schedule, may also be required. Flexibility to travel to other local offices when necessary is a possibility. EisnerAmper is a client-focused, accountable, principled, and relationship-oriented organization, offering a fast-paced and collaborative work environment. With a global presence and a diverse range of industry sectors served, EisnerAmper provides audit, tax, advisory, and compliance services to clients worldwide. EisnerAmper India, a subsidiary of Eisner Advisory Group LLC, has been operating in India since 2007, with offices in Mumbai, Bangalore, and Hyderabad. The India team consists of over 500 professionals supporting a wide range of clients, from startups to Fortune 500 companies.,

Role : CS Core - IMS Engineer Location : Chennai Experience : 3+ Yrs Employment Type : Full Time, Permanent Working mode : Regular Responsibilities : - Fault management/configuration of CS Core Network.(VOLTE & SDM) - Coordination with Project teams for HLD/LLD/TOL/Design reviews - Hand in Hand coordination with project for network integration activities - Handle the Trouble ticket/CR within SLA - Customer Issue handling and ensuring the end customer services are maintained - MOP/WI preparation for the activities and new learnings - Prepare, implement and verify the configuration and integration of a Node / System - Coordinating with care team for finding and analyzing the RCAs - Guiding team members to execute complex & critical configuration changes - Tracking of issues related to tools and timely escalation as per pre-defined matrix - Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedbacks from customers. Key Technical Skillset : - Candidate should have relevant technical experience on Ericsson IMS & CS Core Domain (3G/4G5G Core Nodes CSCF,SBG,MTAS,IP Works, EMM,MSS,MGW,etc) or SDM Domain ( HLR,HSS, UDM,AUSF,MMTEL etc) - Knowledge on Cloud Native Architecture and experience on Microservices, Kubernetes, Dockers, Containers - Excellent knowledge on Core IMS Architecture Interface and Protocols. - Must have Hands on Experience on /LTE/VoLTE and SDM E2E call flows - Good exposure in IMS architecture with all the nodes - Good Understanding on Service Based Architecture concepts/Network Slicing - Call flows of 5G / LTE like Registration, Re-Registration, De-Registration, VoLTE Call, Break-in / Break-Out, Hand-over, roaming etc. Technology : CS Core & SDM

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Ticket Processing & Queue Management Handle escalated tickets, work with EDM SME & Lead to address complex data issues Participate in daily team huddles Weekly HRBP Connects Prepare monthly reports on ticket volume Process Compliance & Audit Support Required Candidate profile 2-4 years of experience in employee data management or HRIS operations Familiarity with HRIS platforms, Workday, data privacy regulations & compliance standards

As the Laptop Asset Management and Software Management Coordinator, you will be responsible for coordinating the shipping, receiving, imaging, and repairs of IT equipment with vendors across multiple locations including the US, UK, Germany, Mexico, and Uruguay. You will track new hire forecasts, manage current device stock, and make recommendations for purchases or disposals as needed. Additionally, you will provide charge back details to Finance for purchased items and ensure that Hacketts inventory is kept up to date. In terms of Software Management, you will be tasked with obtaining approvals, provisioning, and tracking software licenses. You will also be responsible for auditing software license usage during renewal periods and updating Hacketts inventory accordingly. Your role will involve maintaining documentation using Microsoft Office tools such as Excel, Word, and PowerPoint. Strong organizational skills are essential for success in this position, along with excellent written and verbal communication abilities. Independent problem-solving skills will be crucial, and familiarity with a ticketing system would be advantageous. If you are looking for a dynamic role that combines asset and software management responsibilities, this position offers a challenging and rewarding opportunity to contribute to our organization's efficiency and operational effectiveness.,

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications.

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

As a Laptop Asset and Software Management Specialist, you will be responsible for coordinating the shipping, receiving, imaging, and repairs of IT equipment with vendors across various locations including the US, UK, Germany, Mexico, and Uruguay. You will track new hire forecasts, monitor current stock levels of devices, and make recommendations for purchases or disposals as needed. Additionally, you will provide chargeback details to the Finance department for all purchased items and ensure that Hackett's inventory is accurately maintained. In terms of software management, you will be required to obtain approvals, provision software licenses, and maintain a record of all software usage. You will collaborate with the Finance team to provide chargeback details for software purchases and conduct audits of software license usage during renewals. It is essential to keep Hackett's inventory updated in this aspect as well. The ideal candidate for this role should have proficient documentation skills using Microsoft Office applications such as Excel, Word, and PowerPoint. Being highly organized and possessing excellent written and verbal communication skills are crucial for success in this position. Independent problem-solving abilities and familiarity with ticketing systems would be advantageous. Join us in an exciting opportunity where you can contribute to efficient asset and software management processes while ensuring effective communication and coordination between various stakeholders.,

EisnerAmper is looking for a Technician to join the Helpdesk team in their Mumbai office. They seek an individual who excels in a dynamic environment and is committed to delivering exceptional services to clients. Your responsibilities will include being available on the Help Desk hunt group to respond to incoming support calls, taking charge of end user incidents from start to finish, troubleshooting system issues, escalating unresolved issues to the appropriate internal teams, managing incident queues within defined ticket SLAs, providing detailed work notes, following up with users post-resolution, updating incident tickets, and performing remote troubleshooting for computers and mobile devices. Additionally, you will be responsible for installing and configuring computer hardware and software, adhering to technical procedures, working collaboratively with a team of technicians, and fulfilling any other assigned duties. To be considered for this role, you should possess an Associate or Bachelor's Degree in Computer Science or a related field, along with at least 3 years of experience in a Computer Technician or IT environment. Strong customer service, communication, and active listening skills are essential. You must have a good understanding of Microsoft operating systems, office products, TCP/IP, Networking, VPN, and Wi-Fi technologies. Proficiency in PC imaging, audio/video conferencing support, attention to detail, logical thinking, and effective time management are also required. Familiarity with Ivanti or a similar ticketing system is preferred. EisnerAmper is a prominent accounting, tax, and business advisory firm in the U.S., committed to client-centric, principled, and relationship-oriented practices. The firm offers a wide range of services to clients across various industry sectors globally. EisnerAmper India, a subsidiary of Eisner Advisory Group LLC, has offices in Mumbai, Bangalore, and Hyderabad, and comprises over 500 professionals serving a diverse clientele. If you are passionate about providing top-notch IT support, possess the required qualifications and skills, and are willing to work in Mumbai, we encourage you to apply for this rewarding opportunity at EisnerAmper.,

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

Hiring for VMS App support candidate must have experience in Linux (Redhat/Centos), ITIL process

Responsibilities : - Entry-level, focused on learning and reactive support. - Handle basic IT support tickets for third-party applications used in production and manufacturing. - Supports tasks in larger projects by participating in system rollouts and upgrade testing. - Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. - Monitor application performance, perform routine maintenance, and ensure system availability. - Document issues and resolutions, assist in creating knowledge base articles - Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. - Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. - Document system configurations, support procedures, and issue resolutions. - Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. - Familiarity with custom database-driven applications. - Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). - Knowledge of software development life cycle (SDLC) and change control processes. - Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications. Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST