JD Key Responsibilities : Provide L1, L1.5, and L2 technical support for Core Banking functions, merchant and biller management. Initial 3 months will focus on Knowledge Transfer (KT), shadow support, and gradual transition to primary support by the 4th month. Collaborate with cross-functional teams to identify areas for improvement, resolve issues, and ensure smooth system operations. Project/Domain Context : Domain : Core Banking, Merchant & Biller Systems Support, Finance, Payment Processing. Focused on ensuring robust technical support in these critical financial systems. Must-Have Skills : Java : Strong proficiency in Java for backend development and system integrations. Shell Scripting : Experience with writing and optimizing shell scripts for system automation and task management. Job Scheduler : Knowledge of scheduling tools and their usage to automate processes. SQL : Strong understanding of SQL for database querying and troubleshooting. REST API : Knowledge of creating, maintaining, and consuming REST APIs for system integrations and communication. Automation Skill : Expertise in automation tools and scripting to improve process efficiency and reduce manual intervention.

Role: Support Lead Job-Type: Full-Time Years of Experience: 7-12 Years Location : Chennai- Hybrid- (3 Days WFO) JD: We are hiring a Support Lead to manage a cross-regional team supporting Core Banking, Merchant, and Biller systems across the US, India, and EU. The role demands strong process and technical leadership to ensure effective service delivery, team coordination, and regular client communication. Key Responsibilities: • Lead a team of 4-6 members providing L1 to L2 support across multiple regions • Drive process and tech support efficiency through KPI tracking and operational best practices • Act as the first escalation point for support issues and coordinate timely resolutions • Conduct weekly client reporting calls and manage daily client escalations • Ensure alignment with SLAs, incident response, and service delivery standards • Collaborate with cross-functional teams for process improvement and documentation • Oversee onboarding, KT, and continuous development of team members Senior Process and Tech support leads with domain knowledge in Core Banking, Merchant, Billers and Payment processing systems. Basic knowledge of technology in Java, SQL is preferred.

Job Title: Full Time - Technical Trainer C, C++, Java & Python Position Overview: We're hiring an experienced Full-Time Technical Trainer with a minimum of 3 years'experience, specializing in C, C++, Java, and Python. This role demands strong technical proficiency,effective communication skills, and the ability to deliver engaging training sessions. Responsibilities: Develop and deliver comprehensive training modules covering C, C++, Java, and Python. Design engaging sessions emphasizing programming fundamentals, advanced concepts, and real-world applications. Utilize diverse teaching methods, including hands-on exercises and practical projects. Assess student progress through coding assignments and challenges. Collaborate with curriculum designers to align materials with industry trends. Create detailed training reports highlighting objectives, content covered, methodologies, and outcomes. Demonstrate flexibility by being open to travel for training sessions. Qualifications: Bachelor's degree in Computer Science or related field. Minimum 3 years' experience in technical training or software development. Proficiency in C, C++, Java, and Python, with knowledge of libraries and frameworks. Strong problem-solving skills and the ability to explain complex concepts clearly. Experience in developing and delivering technical training materials. Familiarity with software development methodologies and coding standards. Enthusiastic about continuous learning and staying updated with the latest technologies. Strong organizational skills and attention to detail. Openness to travel for training sessions. Note: The candidate must be open to traveling across Tamil Nadu and Andhra Pradesh for training purposes. On non-training days, they will be required to report to the Coimbatore office. During training periods, travel, food, and accommodation will be fully covered by the company. Benefits: PF, Training Expenses cover (Travel, Food and Accommodation)