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Support Lead

Dmaic Academy And Consultancy

7 - 12 years

22 - 37 Lacs

Chennai

Posted:2 months ago| Platform:

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Skills Required

Java Bank Support SQL Banking Domain Banking Sector Application Support Production Support

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role: Support Lead Job-Type: Full-Time Years of Experience: 7-12 Years Location : Chennai- Hybrid- (3 Days WFO) JD: We are hiring a Support Lead to manage a cross-regional team supporting Core Banking, Merchant, and Biller systems across the US, India, and EU. The role demands strong process and technical leadership to ensure effective service delivery, team coordination, and regular client communication. Key Responsibilities: • Lead a team of 4-6 members providing L1 to L2 support across multiple regions • Drive process and tech support efficiency through KPI tracking and operational best practices • Act as the first escalation point for support issues and coordinate timely resolutions • Conduct weekly client reporting calls and manage daily client escalations • Ensure alignment with SLAs, incident response, and service delivery standards • Collaborate with cross-functional teams for process improvement and documentation • Oversee onboarding, KT, and continuous development of team members Senior Process and Tech support leads with domain knowledge in Core Banking, Merchant, Billers and Payment processing systems. Basic knowledge of technology in Java, SQL is preferred.

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Dmaic Academy And Consultancy

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