IT Support Engineer

3 - 31 years

2 - 3 Lacs

Posted:2 days ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Skillset -Hands on experience as deskside/Onsite support/local IT engineer -Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices -Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills -Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.) -Strong desktop support knowledge including hardware, software, and networking concepts -Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds -Basic understanding of Audio/Video equipment and conference room setup -User account creation for Active Directory, Exchange Mailboxes, Distribution lists -Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations -Troubleshoot and assist end users with mobile device setup, activations and performance issues. -Handheld – Blackberry, Android & IOS support knowledge - Strong Customer service skills -Strong written and verbal communication skills -Good Understanding of ITIL processes - Hand on Experience on ITSM tools like Service Now

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