IT Support Engineer

Only applications submitted through the provided link will be taken into consideration.

https://airtable.com/app0U8lKNDT4KiEnD/pagKI67YRVCs8Yrrn/form?prefill_Applied+Position=recYQFEmradQj02TX

Key Responsibilities

Technical Support & IT Operations

• Provide L1/L2 IT support to employees across multiple locations and time zones.
• Troubleshoot hardware, software, and network issues promptly to minimize downtime.
• Manage user accounts, access permissions, and onboarding/offboarding in Azure AD, O365, and other enterprise systems .
• Support and administer core tools such as Intune, Endpoint Manager, MDM, Slack, Zoom, and VPN solutions .
• Handle installation, configuration, and maintenance of end-user laptops (Windows/Mac).

System Administration & Security

• Ensure compliance with IT security and data protection policies , including MFA and device compliance standards.
• Coordinate with security and compliance teams for timely patching, encryption, and system hardening.
• Maintain accurate asset inventories and IT documentation for all devices and software licenses.

Cloud & SaaS Operations

• Support cloud-based tools and integrations (e.g., Azure, AWS, GCP, or equivalent).
• Assist in automation of recurring IT workflows and deployments.
• Partner with global IT team to ensure business continuity, backups, and SLA adherence.

Collaboration & Communication

• Provide excellent customer service to internal users with empathy and professionalism.
• Collaborate cross-functionally with engineering, operations, and compliance teams to ensure secure and efficient IT operations.
• Document troubleshooting steps and contribute to IT knowledge bases and SOPs.
• This is end user support role, looking for someone with good communication skills, positive mindset and customer-centric approach.
• Can manage multiple projects and queries.

Required Skills & Qualifications

• Bachelors degree in Computer Science, Information Technology, or equivalent experience.
• 2-4 years of IT support or systems administration experience in global or distributed teams.
• Strong working knowledge of:

Windows, macOS, and Linux environments

Azure Active Directory, Microsoft 365, and Endpoint Manager

VPN configuration, network troubleshooting, and firewalls

Collaboration tools: Slack, Zoom, Google Workspace

• Experience with automation scripts (PowerShell, Bash, or Python) is a plus.
• Exposure to IT compliance frameworks like SOC2 or HIPAA preferred.
• Excellent communication and customer service skills.
• Someone open to work in split shift (US Hours).