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0.0 - 4.0 years

2 - 4 Lacs

Hyderabad

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Customer Support helps customers use Blackbaud's software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector. What youll d o Author Knowledgebase content, utilizing KCS methodologies, to just-in-time publish or edit existing Knowledgebase solutions. P articipate in the after-hours rotation for your product, depending on product, region, or team size. Work a frontline schedule to resolve incoming tickets through Chat, Phone, and Web channels. Quickly resolve or triage incoming questions and software incidents. Ensure accuracy and timeliness of case notes, regular customer follow-up on open incidents, and quick resolution of reported incidents within customer expectations. Capture case trend data through the use of incident categorization fields to help inform the root cause of customer contacts. Report service incidents or service requests to internal groups, acting as the customer-facing liaison for all service-related needs. Respond to new tickets with an initial response and attempt to resolve on the first contact. Accurately capture case notes and e ffectively manage cases by documenting all customer and internal resource interactions. Ensure that all notes are professional, concise, and actionable by others if needed. Set mutually agreed upon follow-up expectations and follow through on those commitments. Stay informed on product changes and rapidly learn information about product functionality changes. Recognize the bigger picture and adapt to change easily. Provide clear, concise, and relevant information, whether verbal or written, and choose the appropriate communication channel based on the level of urgency and detail that needs to be shared. Maintain composure and refuse to be paralyzed by uncertainty or ambiguity. Look for ways to make changes work rather than focusing on why change will not work, including making suggestions for increasing the effectiveness of changes. What youll bring Previous experience in a technical troubleshooting or contact center role. Demonstrated ability to rapidly learn new concepts and ideas. Demonstrated ability to work effectively in situations characterized by continual change. A commitment to delighting our customers by showing empathy, listening actively, paying close attention to what is being said, and demonstrating comprehension of the question or issue. Ownership and responsibility for customer issues and the ability to collaborate across multiple teams to ensure customers receive flawless service on integrating software services. Ability to independently and confidently resolve more issues, relying less heavily on more tenured team resources. Professionalism with both customers and members of Blackbaud, showing respect for others, and welcoming ideas that are different from your own. Ability to anticipate obstacles or problems and take timely steps to minimize impact on intended results. Demonstrated ability to achieve positive, concrete results with a commitment to goals and independent motivation to achieve goals and objectives. Continual building of both Blackbaud and product knowledge, not only through direct experience but also by reviewing documentation and training materials. Responds constructively to feedback about individual strengths and weaknesses. Application of critical thinking and ingenuity to problem-solving; collecting information, asking thoughtful questions, analyzing, and testing various solutions to provide the best possible result to our customers. Ability to work US hours (8am 6pm ET) Eligible for shift differential compensation. Some On call required after hours & weekends. Advanced level of English . Its a bonus if you have one or more of the following Experience with merchant processing, payment facilitator, or payment platforms, payment services providers, payment processing, and/or credit card processing. An understanding or experience with payment methods such as PayPal, Venmo, and Apple Pay. The ability to troubleshoot email deliverability concerns, including an understanding of SPF, DKIM, and DMARC . A general understanding of authentication processes such as SSO and MFA . Experience working in bookkeeping . Educational or professional experience troubleshooting web applications, cloud applications, infrastructure or web sites and single-page applications. An understanding of APIs (Application Programing Interface). You have experience troubleshooting email deliverability. Previous experience working in a technical support environment supporting educational software, parents or K-12 schools . Familiarity with the North American Education system . Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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4.0 - 6.0 years

8 - 12 Lacs

Bengaluru

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Date 3 Jun 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time L2 Office 365 Engineer in Bangalore were looking for Your future role Take on a new challenge and apply your technical and problem-solving expertise in a new cutting-edge field. Youll work alongside collaborative and innovative teammates. You'll play a key role in ensuring seamless operations of Office 365 services for our global workforce. Day-to-day, youll work closely with teams across the business (UCC Level 3, Service Desk, Local Support), troubleshoot and resolve complex issues, and contribute to service improvement initiatives, and much more. Youll specifically take care of Exchange Online and other Office 365 services, but also ensure high-quality customer service to Alstom end users. Well look to you for: Coordinating with UCC Level 3, Service Desk, and Local Support for operations and maintenance of Office 365 services. Providing Level 2 support for Office 365 services, including Exchange Online, SharePoint, and Teams. Troubleshooting, diagnosing, and resolving technical issues while identifying root causes and preventative actions. Maintaining high-quality customer service to end users and collaborating with them to understand and resolve issues. Driving efficiency through service improvement initiatives to reduce incidents and service requests. Providing technical knowledge sessions to Service Desk and Local Support teams. All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Graduated B.E or B-Tech. 4-6 years of experience supporting Office 365, Exchange Online, and Exchange on-premise services. Strong proficiency with Microsoft Office 365, Licensing, Exchange Online, and related services. Good knowledge of Anti-Spam, Exchange Online Protection (EOP), and PowerShell scripting. Understanding of email archiving, Data Loss Protection (DLP), eDiscovery, Retention Policies, and Litigation Hold. Familiarity with Office 365 Admin Center and troubleshooting tools. Basic knowledge of Active Directory, Azure Active Directory, and Microsoft Azure cloud platform. Strong oral and written communication skills, with a proactive and team-oriented mindset. Willingness to relocate to Bangalore and work in shifts. Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from boring daily routines. Work with cutting-edge technologies and security standards for digital collaboration tools. Collaborate with transverse teams and supportive colleagues. Contribute to innovative projects that make a global impact. Utilise our flexible and inclusive working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development, through award-winning learning programs. Progress towards senior roles in IT operations or technical leadership. Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension). You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

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6.0 - 10.0 years

6 - 15 Lacs

Gurugram

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Requirements Elicitation, Understanding, Analysis, & Management Understand the project's Vision and requirements, and contribute to the creation of the supplemental requirements, building the low-level technical specifications for a particular platform and/or service solution. Project Planning, Tracking, & Reporting Estimate the tasks and resources required to design, create (build), and test the code for assigned module(s). Provide inputs in creating the detailed schedule for the project. Support the team in project planning activities, in evaluating risks, and shuffle priorities based on unresolved issues. During development and testing, ensure that assigned parts of the project/modules are on track with respect to schedules and quality. Note scope changes within the assigned modules and work with the team to shuffle priorities accordingly. Communicate regularly with the team about development changes, scheduling, and status. Participate in project review meetings. Tracking and reporting progress for assigned modules Design: Create a detailed (LLD) design for the assigned piece(s) with possible alternate solutions. Ensure that LLD design meets business requirements. Submit the LLD design for review. Fix the detailed (LLD) design for the assigned piece(s) for the comments received from team. Development & Support Build the code of high-priority and complex systems according to the functional specifications, detailed design, maintainability, and coding and efficiency standards. Use code management processes and tools to avoid versioning problems. Ensure that the code does not affect the functioning of any external or internal systems. Perform peer reviews of code to ensure it meets coding and efficiency standards. Act as the primary reviewer to review the application code created by software engineers to ensure compliance to defined standards. Recommend changes to the code as required. Testing & Debugging Attend the Test Design walkthroughs to help verify that the plans and conditions will test all functions and features effectively. Perform impact analysis for issues assigned to self and software engineers. Actively assist with project- and code-level problem solving, such as suggesting paths to explore when testing engineers or software engineers encounter a debugging problem, and escalate urgent issues. Documentation Review technical documentation for the code for accuracy, completeness, and usability. Document and maintain the reviews conducted and the unit test results. Process Management Adhere to the project and support processes. Adhere to best practices and comply with approved policies, procedures, and methodologies, such as the SDLC cycle for different project sizes. Shows responsibility for corporate funds, materials and resources. Ensure adherence to SDLC and audits requirements. Adhere to best practices and comply with approved policies, procedures, and methodologies. Position Summary As a Lead Collaboration Engineer at Guardian Life Insurance, you will be responsible for designing, building, testing, deploying, and supporting Microsoft 365 collaboration capabilities for 16,000 users globally. You are Excellent problem solver Strong collaborator with team members and other teams Strong communicator, documenter, and presenter Strong project ownership and execution skills, ensuring timely and quality delivery. Continuous self-learner, subject matter expert for Microsoft 365 You have Bachelor’s degree in computer science, Information Technology, or significant relevant experience 5+ years of experience, preferably in a large financial services enterprise Expert-level experience with Microsoft 365: Administration, Outlook/Exchange Online/Exchange Server, Teams, SharePoint Online/OneDrive, Power Automate, Viva Engage (Yammer), Stream, PowerShell scripting, advanced troubleshooting diagnostics, Copilot, Word, Excel, PowerPoint, OneNote, Visio, Project, Whiteboard, To Do, Planner, Lists, Viva Insights, Power Apps, Loop, Azure. Intermediate-level experience with Proofpoint E-mail Protection or a similar e-mail security service – Administration, Routing, Allow/Block List, Encryption, DLP, Send Securely, Secure Portal, SPF/DKIM/DMARC, delivery troubleshooting, incident response. Knowledge of other complimentary collaboration applications are desired: Zoom, BitTitan MigrationWiz, or ShareGate. Strong knowledge of IT Service Management and ITIL, preferably using Service Now – Incidents, Tasks, Problems, Knowledge, CMDB, Reporting, Dashboards. Proven ability to manage support and request tickets within SLAs, and drive Microsoft support cases to closure. Knowledge of Project Management using waterfall and agile frameworks. Proven ability to complete projects reliably and with quality. Knowledge of Networking and Security - DNS, Active Directory, Entra ID (Azure AD) including conditional access policies, certificates, firewalls, proxies, cloud access security brokers (CASB), single sign on (SSO), multi-factor authentication (MFA), data loss prevention (DLP) and identity and access management (IAM). Knowledge of Endpoints, Servers, and Cloud – Devices, operating systems, browsers, Intune, System Center, Nexthink, Amazon AWS, Azure. Microsoft certifications are desired, preferably MS-900, MS-700, MS-721, MS-102 You will Deliver excellent support for Collaboration capabilities to achieve service level agreements. Participation in the team on-call support rotation is required. Design, build, test, and deploy new Collaboration capabilities to achieve strategic goals and key deliverables reliably and with quality. Current goals are focused on Copilot, and Service Improvements. Reporting Relationships As our Collaboration Engineer, you will administratively report to our Delivery Manager/ Head of IT who reports to our Head of Infrastructure IT; and functionally to the Head of Collaboration Technology. Location: This position can be based in any of the following locations: Gurgaon For internal use only: R000106866

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7.0 - 15.0 years

8 - 12 Lacs

Bengaluru

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The L3 Engineerwill be responsible for providing advanced technical support, troubleshootingcomplex issues, and leading the planning and execution of Microsoft 365tenant-to-tenant migrations. This role requires deep knowledge of Microsoft 365services, migration methodologies, and experience with migration tools,specifically Quest On Demand Migration or similar solutions. The idealcandidate will possess excellent problem-solving skills, a strongcustomer-centric approach, and the ability to work independently and as part ofa team. Responsibilities: Provide expert-level (L3) support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and other related applications. Troubleshoot and resolve complex technical issues related to M365, escalating to Microsoft support when necessary. Plan, design, and execute Microsoft 365 tenant-to-tenant migrations using Quest On Demand Migration (or similar tools) ensuring minimal disruption to end-users. Perform pre-migration assessments, analyze source and target environments, and develop detailed migration plans. Configure and customize migration tools to meet specific project requirements. Validate and verify migrated data and services to ensure successful migration outcomes. Develop and maintain documentation related to M365 environments, migration processes, and support procedures. Stay up to date with the latest Microsoft 365 updates, features, and best practices. Mentor and provide guidance to L1 and L2 support engineers. Participate in on-call rotation as needed. Qualifications: 7+ years of experience in supporting and administering Microsoft 365 environments. 3+ years of experience in planning and executing Microsoft 365 tenant-to-tenant migrations. Proven experience with Quest On Demand Migration or similar migration tools (e.g., BitTitan MigrationWiz). Deep understanding of Microsoft 365 architecture, services, and administration. Strong knowledge of Exchange Online, SharePoint Online, Teams, and OneDrive. Experience with PowerShell scripting for M365 administration and automation. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication, collaboration, and interpersonal skills. Ability to work independently and as part of a team. Microsoft 365 certifications (e.g., MS-100, MS-101, MS-203) are highly desirable. PreferredSkills: Experience with Active Directory Federation Services (ADFS) and Azure AD Connect. Knowledge of network protocols, security principles, and best practices related to M365. Experience with project management methodologies. Familiarity with ITIL framework.

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5.0 - 9.0 years

5 - 9 Lacs

Chennai

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5+ years ofexperience in office 365. What you ll do: Strong experience in managingand troubleshooting Microsoft Exchange Online (EXO). Familiarity with Exchange Hybridenvironments, including migration and coexistence setups. Hands-on experience withPowerShell for administration and automation tasks. Experience with mail flowtroubleshooting (Message Tracking, Queues, Delivery Reports, etc.). Understanding of email securityprotocols like SPF, DKIM, and DMARC. Knowledge of Exchange OnlineProtection (EOP) and anti-spam/anti-malware configurations. Experience with Outlook clienttroubleshooting, including profile issues, OST/PST management, andAutodiscover. Experience with Azure AD andOffice 365 integration. Familiarity with compliancefeatures like retention policies, litigation hold, and eDiscovery. Strong knowledge of the M365suite of applications (Exchange Online, SharePoint Online, Teams, OneDrive,etc.). PowerShell proficiency forautomating tasks, user management, reporting, and issue resolution. Experience managing emailsecurity (SPF, DKIM, DMARC) and compliance policies. Experience with Azure ActiveDirectory (Azure AD) and Conditional Access Policies. Strong knowledge of Teamsadministration, meeting and messaging policies, and call quality monitoring. Proficiency with MicrosoftEndpoint Manager/Intune for device and app management. Familiarity with M365 SecurityCompliance Center and Office 365 Security tools (DLP, ATP, AIP). Strong troubleshooting skills,including experience with Service Health and Message Trace tools. Ability to handle escalatedsupport tickets and liaise with Microsoft support as required. What we offer: Insurance Group Medical Coverage, Group Personal Accident, Group Term Life Insurance Rewards and Recognition Program,Employee Referral Program, Wellness Program and CSR Initiatives Maternity and Paternity Leaves Company Sponsored CertificationProgram Learning/Development Courses,Cross Skill, Mentorship and Leadership Programs

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4.0 - 6.0 years

7 - 11 Lacs

Chennai

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3-4 years of experience inoffice 365 What you ll do: Strong experience in managingand troubleshooting Microsoft Exchange Online (EXO). Familiarity with Exchange Hybridenvironments, including migration and coexistence setups. Hands-on experience withPowerShell for administration and automation tasks. Experience with mail flowtroubleshooting (Message Tracking, Queues, Delivery Reports, etc.). Understanding of email securityprotocols like SPF, DKIM, and DMARC. Knowledge of Exchange OnlineProtection (EOP) and anti-spam/anti-malware configurations. Experience with Outlook clienttroubleshooting, including profile issues, OST/PST management, andAutodiscover. Experience with Azure AD andOffice 365 integration. Familiarity with compliancefeatures like retention policies, litigation hold, and eDiscovery. Strong knowledge of the M365suite of applications (Exchange Online, SharePoint Online, Teams, OneDrive,etc.). PowerShell proficiency forautomating tasks, user management, reporting, and issue resolution. Experience managing emailsecurity (SPF, DKIM, DMARC) and compliance policies. Experience with Azure ActiveDirectory (Azure AD) and Conditional Access Policies. Strong knowledge of Teamsadministration, meeting and messaging policies, and call quality monitoring. Proficiency with MicrosoftEndpoint Manager/Intune for device and app management. Familiarity with M365 SecurityCompliance Center and Office 365 Security tools (DLP, ATP, AIP). Strong troubleshooting skills,including experience with Service Health and Message Trace tools. Ability to handle escalatedsupport tickets and liaise with Microsoft support as required. What we offer: Insurance Group Medical Coverage, Group Personal Accident, Group Term Life Insurance Rewards and Recognition Program,Employee Referral Program, Wellness Program and CSR Initiatives Maternity and Paternity Leaves Company Sponsored CertificationProgram Learning/Development Courses,Cross Skill, Mentorship and Leadership Programs

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3.0 - 6.0 years

7 - 11 Lacs

Gurugram

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3+ years of experience in office365. What you'll do: Strong experiencein managing and troubleshooting Microsoft Exchange Online (EXO). Familiarity withExchange Hybrid environments, including migration and coexistence setups. Hands-onexperience with PowerShell for administration and automation tasks. Experience withmail flow troubleshooting (Message Tracking, Queues, Delivery Reports, etc.). Understanding ofemail security protocols like SPF, DKIM, and DMARC. Knowledge of ExchangeOnline Protection (EOP) and anti-spam/anti-malware configurations. Experience withOutlook client troubleshooting, including profile issues, OST/PST management,and Autodiscover. Experience withAzure AD and Office 365 integration. Familiarity withcompliance features like retention policies, litigation hold, and eDiscovery. Strong knowledgeof the M365 suite of applications (Exchange Online, SharePoint Online, Teams,OneDrive, etc.). PowerShellproficiency for automating tasks, user management, reporting, and issueresolution. Experiencemanaging email security (SPF, DKIM, DMARC) and compliance policies. Experience withAzure Active Directory (Azure AD) and Conditional Access Policies. Strong knowledgeof Teams administration, meeting and messaging policies, and call qualitymonitoring. Proficiency withMicrosoft Endpoint Manager/Intune for device and app management. Familiarity withM365 Security Compliance Center and Office 365 Security tools (DLP, ATP,AIP). Strongtroubleshooting skills, including experience with Service Health and MessageTrace tools. Ability to handleescalated support tickets and liaise with Microsoft support as required.

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4.0 - 7.0 years

7 - 11 Lacs

Chennai

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4+ years of experience in office What you'll do: Strong experience in managingand troubleshooting Microsoft Exchange Online (EXO). Familiarity with Exchange Hybridenvironments, including migration and coexistence setups. Hands-on experience withPowerShell for administration and automation tasks. Experience with mail flowtroubleshooting (Message Tracking, Queues, Delivery Reports, etc.). Understanding of email securityprotocols like SPF, DKIM, and DMARC. Knowledge of Exchange OnlineProtection (EOP) and anti-spam/anti-malware configurations. Experience with Outlook clienttroubleshooting, including profile issues, OST/PST management, andAutodiscover. Experience with Azure AD andOffice 365 integration. Familiarity with compliancefeatures like retention policies, litigation hold, and eDiscovery. Strong knowledge of the M365suite of applications (Exchange Online, SharePoint Online, Teams, OneDrive,etc.). PowerShell proficiency forautomating tasks, user management, reporting, and issue resolution. Experience managing emailsecurity (SPF, DKIM, DMARC) and compliance policies. Experience with Azure ActiveDirectory (Azure AD) and Conditional Access Policies. Strong knowledge of Teamsadministration, meeting and messaging policies, and call quality monitoring. Proficiency with MicrosoftEndpoint Manager/Intune for device and app management. Familiarity with M365 SecurityCompliance Center and Office 365 Security tools (DLP, ATP, AIP). Strong troubleshooting skills,including experience with Service Health and Message Trace tools. Ability to handle escalatedsupport tickets and liaise with Microsoft support as required. What we offer: Insurance Group Medical Coverage, Group Personal Accident, Group Term Life Insurance Rewards and Recognition Program,Employee Referral Program, Wellness Program and CSR Initiatives Maternity and Paternity Leaves Company Sponsored CertificationProgram Learning/Development Courses,Cross Skill, Mentorship and Leadership Programs

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1.0 - 3.0 years

2 - 3 Lacs

Pune

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Responsibilities: * Manage Exchange Online & other O365 Admin tasks * Manage Intune, Security & Compliance * Keen to learn other services of M365 * Provide remote support * Permanent US Shift & Work from Home * Can lead a project * English Fluency Work from home

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0.0 - 5.0 years

4 - 8 Lacs

Pune

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Hiring for Office 365 || Networking || Active Directory Fresher Technical graduate can apply 4lpa to 4.5 lpa pune and gurgaon Package: 8 Lpa Immediate joiner 1 year of office 365 // Exchange Server //Dns // DHCP troubleshooting exp is required Required Candidate profile Must have 1 year Hands on experience of Active Directory ,o365,dns,dhcp,networking Oppourtunity for freshers in o365 any technical grad fresher can apply

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5.0 - 8.0 years

6 - 16 Lacs

Bengaluru, Mumbai (All Areas)

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Role & responsibilities Office 365/Exchange: Experience with O365 implementations ideally across multiple sites and geos Migration experience from Exchange, Google to Office 365 Understand attribute management as it relates to O365 identities such as user objects, O365 Groups, Exchange shared mailboxes, License Management etc Active Directory knowledge Deployment knowledge on Exchange server O365 features deployment knowledge - Good understanding of core and secondary O365 services such as Teams, OneDrive for Business, SharePoint,Planner, To-Do etc Good Communication skills. M365/EMS: Understand attribute management as it relates to O365 identities such as user objects, O365 Groups Active Directory knowledge M365 features deployment knowledge Enterprise mobility + security deployment experience Good understanding of Azure and Active Directory in a multi forest/domain infrastructure, including authentication and authorization principles. User account management and troubleshooting Good Communication skills. Preferred candidate profile O365, Exchange, On prem, Active Directory Perks and benefits

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5.0 - 8.0 years

16 - 20 Lacs

Bengaluru

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REPORTING TO Infrastructure Service Operations, Food, Feed and Agro Testing Europe GEOGRAPHICAL REPORTING LOCATION: Poland WORKING LOCATION: India OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Agro Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, SCCM and Intune engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential You will get an opportunity to drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Agro Testing Europe businesses SPECIFIC ASSIGNMENTS : As part of the Food, Feed & Agro Testing Europe Operations L2 Team you will act as primary contact to support infrastructure regarding: Desktops and Servers patching Workspace related queries and issues. Azure services configurations and maintenance M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows). Identity and Access Management queries. Applications related problems requiring triage to respective application support group. Main activities, but not limited to, are: Maintain current IT User Zones and IT Application Availability, MS Server & Client OS, patching compliancy, Intune & SCCM infrastructure. Maintain IT Infrastructure Transformation / Integration / Segregation throughout Food, Feed & Agro Testing businesses across Europe. Work closely with Monitoring, Cloud, Compute, Network and Application team members do deliver the IT Infrastructure as wider project. Act based on the end-to-end view of the infrastructure. Own the incoming requests and manages escalations. Support in creation of operational documents, communications and processes. Years of experience5 to 8 yrs REQUIRED S : An ideal candidate should have strong 5+ years experience in all of the below: Patching deployment (Windows, Linux, O365) SCCM/Intune/WSUS/Azure Update Manager Experience in server (virtual & physical) infrastructure design and transitions Windows Server 2016/2019/2022 deployment & support, File servers, Active Directory, Azure Troubleshooting of Windows 10, 11, O365 Monitoring tools Very good command of English written and spoken Below skills will be an advantage: Exchange Online Automation with PowerShell, Ansible etc. Service Now Ticketing usage ITIL Foundation certificate Site 24x7 Monitoring tool

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3.0 - 5.0 years

7 - 15 Lacs

Gurugram

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Job description Acuity Knowledge Partners Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and industry experts, combined with proprietary technology, supports more than 500 financial institutions and consulting companies to operate more efficiently and unlock their human capital, driving revenue higher and transforming operations. Acuity is headquartered in London and operates from 10 locations worldwide. The company fosters a diverse, equitable and inclusive work environment, nurturing talent, regardless of race, gender, ethnicity or sexual orientation. Acuity was established as a separate business from Moodys Corporation in 2019, following its acquisition by Equistone Partners Europe (Equistone). In January 2023, funds advised by global private equity firm Permira acquired a majority stake in the business from Equistone, which remains invested as a minority shareholder. For more information, visit www.acuitykp.com Basic Information Position Title Principle Engineer Experience Level 10+ years Department - Technology Location - Gurgaon Position reports to – Project Manager Job Purpose Minimum experience of 6 years in managing Microsoft O365 Platform, SharePoint Online Administration & Azure Cloud. Act as the internal focal point for M365/Azure technologies, working with internal resources to facilitate cloud adoption. Experience working with an on-prem environment that is synced to the cloud. Enterprise active directory/domain controller set up, configuration and troubleshooting experience, Active Directory system State Backups/Recovery. Expert Knowledge of Microsoft Windows 2016/2019 Administration: Install, Configure & manage. Experience in Migrating Users, Groups, Workstations and Application window Servers from Source Domain to Target Administration of user Accounts, Groups, Resources, Security, Backup strategies in window Servers 2016/2019 Expert Knowledge of Microsoft Windows Active Directory (Forests, Domains, AD Partitions, FSMO Roles, Sites, Subnets, Replications, AD Backup/Restore, Group Policies, Security, implementation of Group Policy, domain consolidation) Knowledge on TCP/IP, DNS, DHCP, Power shell scripting Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through innovation, process and procedure Solid understanding of ITIL framework & best practices Knowledge of exchange PowerShell & Nessus vulnerability assessment tool. Worked on monitoring tool. Knowledge of Email gateway\antispam. Experience in Powershell. Key Responsibilities Perform day-to-day management and administration for Exchange Online system within an Office 365, SharePoint, MS Team, Azure , hybrid/cloud environment. Experience as a Server Administrator or similar role for Windows & HyperV, Monitoring of VM`s. Configuration of servers, operating systems administration, CIS hardening, firewall including but not limited to management of users, processes, resource contention, preventive maintenance and management of updates & patches to ensure that the system is properly updated Change Management, Incident management, Schedule and manage regular backups Testing, regularly update firmware to protect against vulnerabilities. Perform troubleshooting, root cause analysis, and performance benchmarking. Generate and distribute monthly statistical reporting. Provide support for issues ranging from single-user issues to system-wide problems. Key Competencies Team Work Adaptability Decision-making Problem-solving Flexibility Role: OtherIndustry Type: Financial ServicesDepartment: OtherEmployment Type: Full Time, PermanentRole Category: OtherEducationUG: Any GraduateKey Skills

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1.0 - 6.0 years

1 - 5 Lacs

Hyderabad

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SUMMARY CONSTRUCTION HELPER Responsibilities: Have a good experience in the construction field. Committed to work. Requirements Requirements: Minimum of 1 year of experience in a similar role. basic English Benefits Tax Free Salary. 10hours duty/ weekly off. Free Food, Accommodation,Transport, Medical. 2 years employment visa.

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3.0 - 8.0 years

4 - 7 Lacs

Kolkata

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SUMMARY Position: Truck Driver Requirements Requirements: Education: High school diploma or equivalent with basic English reading and writing skills Age Range: 30-40 years Experience: At least 3 years of relevant experience Valid Fiji class 2 & 6 driving licenses Responsibilities: Keeping the vehicle clean and organized Ensuring proper loading of goods based on the invoice Delivering excellent customer service Additional Details: Maximum Salary: Rs 45,000 Location: Fiji Benefits 3 years Contract, if performance good renewed for another 3 years. In-case contract is renewed, then wages will be increased for a period of another 3 years. Will be given 1 Round Trip Air Fare (India-Fiji-India) free of cost every 3 years. Will get free accommodation in Fiji & free travel to work while fooding cost will be borne by the candidate which is approx. Rs 5,000 per month. Annual Leaves: Sick Leave will be 10 days, Annual Leave will be 10 days per year along with Gazetted Holidays listed by the Govt of Fiji.

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6.0 - 11.0 years

2 - 6 Lacs

Gurugram

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AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. As a M365 Engineer, you will be responsible for managing, maintaining, and optimizing our organization's M365 environment. You will play a critical role in ensuring the integrity, security, and efficiency of our email systems and identity management processes. Key Responsibilities: Exchange Online Management: Administer and manage Exchange Online services, including mailboxes, groups, rules, and policies. Implement and maintain email authentication & security measures via Defender for Office 365 & Exchange Online Protection Identify, diagnose, and troubleshoot complex issues related to Exchange Online and its dependencies throughout end-to-end mail flow Monitor and optimize the performance and availability of Exchange Online services. Conduct regular system audits to ensure compliance with company policies and industry standards. Identity Lifecycle Management: Managing identity and access in the Microsoft Cloud including secure Hybrid environments (sign-on security, MFA, device sign-on methods, Azure Seamless SSO, application registration) Implement and enforce identity and access management policies (compliance and conditional access policies, device compliance policy, conditional access policy, PIM, RBAC, user risk and sign-in risk policy) Knowledge of SAML, OpenID Connect, OAuth, JSON, SPML, SCIM, XACML integration standards Coordinate with IT security teams to ensure the security of identity management solutions. Troubleshoot and resolve identity-related issues. Collaboration and Support: Collaborate with cross-functional teams to integrate Exchange Online and identity management solutions with other IT systems. Provide expert-level support and training to end-users and IT staff. Keep abreast of new technologies and best practices in Exchange Online and identity management. Project Management: Lead and participate in IT projects related to email and identity management. Document processes and maintains detailed records of system configurations and changes. Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. 6+ years of experience in managing Exchange Online, Azure, identity management solutions. Intune, Teams, and the M365 technology stack Strong knowledge of Microsoft Exchange, Azure Active Directory, and other identity management technologies. Experience with PowerShell scripting for automation and administration. Experience/working knowledge with cloud technologies and hybrid environments. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Preferred Skills: Certifications in relevant technologies (e.g., Ms-220, MS-100, MS-200, MS-300, MS-500, MD-101, AZ-140) Experience in migrating on-premises Exchange to Exchange Online. Knowledge of IT security standards and compliance regulations. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

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8.0 - 13.0 years

15 - 25 Lacs

Pune, Thiruvananthapuram

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Role & responsibilities Product Owner Global Mail (Exchange) About the Job At Allianz, we are seeking a passionate and dynamic professional to take on the critical role of Product Owner for Global Mail Service within Allianz's Workplace Services Department. Here, you will oversee the end-to-end operations of our workplace communication services. Your expertise in both on-premises and Microsoft Exchange Online environments will ensure the reliability, security, and scalability of Allianzs email infrastructure. Serving as the central link between business units, IT teams, and key stakeholders, you will translate business requirements into actionable strategies, oversee the Exchange product lifecycle, and ensure our mailing solutions evolve in alignment with business needs. What you do Manage the product development and vision, aligning customer solutions with business goals. Build and prioritize the product backlog to achieve Objectives and Key Results (OKRs). Maintain key product documentation, including customer journey maps and technical specifications. Ensure product features and processes comply with Allianz Group requirements, Information Security, Data Privacy, and Workers Council agreements. Translate regulatory and contractual requirements into use cases, agile stories, and acceptance criteria. Lead Agile practices, including sprints, planning, execution, and retrospectives. Collaborate with cross-functional teams to support go-to-market strategies. Partner with vendors and cross-functional partners in the evaluation, development, management, monitoring, and enhancement of assigned products and programs. What you bring Proven experience providing technical leadership in an enterprise global mail environment, with a focus on Agile and DevOps principles for continuous development of workplace services. In-depth understanding of enterprise email systems design, implementation and management, with the ability to develop and deliver technical designs from requirements to final architecture. Strong collaboration skills, working with technical architects and suppliers to ensure the successful delivery of technical solutions. Proficiency in tools like Jira, Confluence, and MS Office Suite, along with excellent customer relationship management skills. Fluent in written and spoken English, with a strong understanding of Agile Delivery methods (e.g., Scrum, Kanban, DevOps) and IT Service Management, including certifications like PSM, PSPO, and ITIL. Ability to work independently, solving complex problems using multiple information sources. Higher education degree or equivalent work experience, ideally in Project Management or Agile IT Service Management. If interested, please share profile on prachi.rathod@allianz.com

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7.0 - 12.0 years

14 - 18 Lacs

Noida, Pune, Bengaluru

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Role : Technical Services Engineer Expert(Email Security & Exchange Online) Exp :7+years Shift : 11:30 AM to 8:30 PM IST Mode : Hybrid Job Location : Bangalore, Chennai, Hyderabad, Noida, Pune Kindly upload your CV to complete your application process: https://www.jobs.global.fujitsu.com/job/Technical-Services-Engineer-Expert%28Email-Security-&-MS-Defender-for-O365-&-EXO%29/1763-en_US/ Job Description: Occupy at least 7+years of experience in Exchange Online & defender for O365. Must possess strong technical knowledge of Email security Have exposure on office 365 and Email security feature. Strong experience on Advanced Threat Protection as Spoofing, Phishing, Malware preventions. Strong understanding of email delivery architecture, email gateway and DNS technologies. Strong understanding of SMTP, Mail relay services. Experience with email security solutions in large, distributed environments. Experience working with email threat prevention platforms in complex email delivery systems. In depth knowledge of MX, DMARC, DKIM, and SPF is mandatory Strong knowledge on Cloud based Email Filtering Services. Basic Cloud architecture experience. In depth knowledge of email messaging systems system administration in email gateways. Real-time Malware detection, remediation, and quarantine. Accountable for setting a standardized framework (tags, policies, configuration settings, etc.) Basic knowledge on DNS reputation policy handling. Check for periodically reports & take necessary action. Inspection Email Header and configuration and troubleshooting. Configuring and creating workflows on email security Platform. Make this pointer wise.

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4.0 - 6.0 years

96 - 108 Lacs

Gurugram

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Responsibilities: * Manage SharePoint, Intune, Team, Exchange Online, Microsoft Teams, OneDrive & Yammer environments. * Ensure data security compliance through proper access controls. Provident fund Annual bonus

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2.0 - 6.0 years

4 - 8 Lacs

Pune, Bengaluru

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Roles and Responsibilities Manage and maintain Microsoft Exchange Server environments, including mailboxes, distribution groups, public folders, and contacts. Provide technical support for Microsoft Office 365 services such as Outlook Web App (OWA), Exchange Online, and SharePoint. Troubleshoot issues related to email delivery failures, password resets, and account lockouts on Azure Active Directory. Perform routine maintenance tasks such as backups of critical data and system updates to ensure optimal performance. Desired Candidate Profile 1-6 years of experience in IT administration with a focus on Microsoft Exchange Server Administration or equivalent experience supporting other collaboration platforms like Google Workspace or Zoho Workplace. Strong understanding of Windows Active Directory Administration and FSMO roles. Proficiency in managing large-scale enterprise deployments of Microsoft products including MS Exchange Server & CALs. Indu@7848820046 ruth@9590520040

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5.0 - 10.0 years

5 - 10 Lacs

Pune

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Server Engineer will oversee Microsoft on-premise technologies, including AD Windows ,Exchange , SQL, SharePoint Server, Skype for Business Server. Responsibilities setup, maintenance, troubleshooting, and ensuring optimal security and performance.

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5.0 - 10.0 years

7 - 12 Lacs

Gurugram

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Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft 365, Microsoft 365 Security & Compliance Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and collaborating with cross-functional teams to ensure smooth operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Collaborate with clients to understand their technical issues and provide timely support.- Troubleshoot and resolve technical problems related to the system or application.- Communicate effectively with clients to gather requirements and provide appropriate solutions.- Collaborate with cross-functional teams to ensure smooth operations and resolve complex issues. Professional & Technical Skills:Microsoft Exchange, O365, Data Migration in Messaging Environment to O365 Platform - Migration from G-Drive, Active Directory, PowerShell Basic, DropBox, Box to One Drive or SharePoint - Microsoft Intune administration and Azure -Administrator Need to know Migration Tools like Quest, Binary Tree, BitTitan Migration Wiz, SharePoint Migration Tool, and Share Gate - Must To Have Skills:Proficiency in Microsoft 365, Microsoft 365 Security & Compliance.- Strong understanding of cloud-based applications and their security and compliance features.- Experience in troubleshooting and resolving technical issues related to Microsoft 365.- Knowledge of Microsoft 365 administration and configuration.- Familiarity with Microsoft 365 security and compliance tools and features. Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft 365.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualifications 15 years full time education

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6.0 - 10.0 years

6 - 15 Lacs

Gurugram

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Requirements Elicitation, Understanding, Analysis, & Management Understand the project's Vision and requirements, and contribute to the creation of the supplemental requirements, building the low-level technical specifications for a particular platform and/or service solution. Project Planning, Tracking, & Reporting Estimate the tasks and resources required to design, create (build), and test the code for assigned module(s). Provide inputs in creating the detailed schedule for the project. Support the team in project planning activities, in evaluating risks, and shuffle priorities based on unresolved issues. During development and testing, ensure that assigned parts of the project/modules are on track with respect to schedules and quality. Note scope changes within the assigned modules and work with the team to shuffle priorities accordingly. Communicate regularly with the team about development changes, scheduling, and status. Participate in project review meetings. Tracking and reporting progress for assigned modules Design: Create a detailed (LLD) design for the assigned piece(s) with possible alternate solutions. Ensure that LLD design meets business requirements. Submit the LLD design for review. Fix the detailed (LLD) design for the assigned piece(s) for the comments received from team. Development & Support Build the code of high-priority and complex systems according to the functional specifications, detailed design, maintainability, and coding and efficiency standards. Use code management processes and tools to avoid versioning problems. Ensure that the code does not affect the functioning of any external or internal systems. Perform peer reviews of code to ensure it meets coding and efficiency standards. Act as the primary reviewer to review the application code created by software engineers to ensure compliance to defined standards. Recommend changes to the code as required. Testing & Debugging Attend the Test Design walkthroughs to help verify that the plans and conditions will test all functions and features effectively. Perform impact analysis for issues assigned to self and software engineers. Actively assist with project- and code-level problem solving, such as suggesting paths to explore when testing engineers or software engineers encounter a debugging problem, and escalate urgent issues. Documentation Review technical documentation for the code for accuracy, completeness, and usability. Document and maintain the reviews conducted and the unit test results. Process Management Adhere to the project and support processes. Adhere to best practices and comply with approved policies, procedures, and methodologies, such as the SDLC cycle for different project sizes. Shows responsibility for corporate funds, materials and resources. Ensure adherence to SDLC and audits requirements. Adhere to best practices and comply with approved policies, procedures, and methodologies. Position Summary As a Lead Collaboration Engineer at Guardian Life Insurance, you will be responsible for designing, building, testing, deploying, and supporting Microsoft 365 collaboration capabilities for 16,000 users globally. You are Excellent problem solver Strong collaborator with team members and other teams Strong communicator, documenter, and presenter Strong project ownership and execution skills, ensuring timely and quality delivery. Continuous self-learner, subject matter expert for Microsoft 365 You have Bachelor’s degree in computer science, Information Technology, or significant relevant experience 5+ years of experience, preferably in a large financial services enterprise Expert-level experience with Microsoft 365: Administration, Outlook/Exchange Online/Exchange Server, Teams, SharePoint Online/OneDrive, Power Automate, Viva Engage (Yammer), Stream, PowerShell scripting, advanced troubleshooting diagnostics, Copilot, Word, Excel, PowerPoint, OneNote, Visio, Project, Whiteboard, To Do, Planner, Lists, Viva Insights, Power Apps, Loop, Azure. Intermediate-level experience with Proofpoint E-mail Protection or a similar e-mail security service – Administration, Routing, Allow/Block List, Encryption, DLP, Send Securely, Secure Portal, SPF/DKIM/DMARC, delivery troubleshooting, incident response. Knowledge of other complimentary collaboration applications are desired: Zoom, BitTitan MigrationWiz, or ShareGate. Strong knowledge of IT Service Management and ITIL, preferably using Service Now – Incidents, Tasks, Problems, Knowledge, CMDB, Reporting, Dashboards. Proven ability to manage support and request tickets within SLAs, and drive Microsoft support cases to closure. Knowledge of Project Management using waterfall and agile frameworks. Proven ability to complete projects reliably and with quality. Knowledge of Networking and Security - DNS, Active Directory, Entra ID (Azure AD) including conditional access policies, certificates, firewalls, proxies, cloud access security brokers (CASB), single sign on (SSO), multi-factor authentication (MFA), data loss prevention (DLP) and identity and access management (IAM). Knowledge of Endpoints, Servers, and Cloud – Devices, operating systems, browsers, Intune, System Center, Nexthink, Amazon AWS, Azure. Microsoft certifications are desired, preferably MS-900, MS-700, MS-721, MS-102 You will Deliver excellent support for Collaboration capabilities to achieve service level agreements. Participation in the team on-call support rotation is required. Design, build, test, and deploy new Collaboration capabilities to achieve strategic goals and key deliverables reliably and with quality. Current goals are focused on Copilot, and Service Improvements. Reporting Relationships As our Collaboration Engineer, you will administratively report to our Delivery Manager/ Head of IT who reports to our Head of Infrastructure IT; and functionally to the Head of Collaboration Technology. Location: This position can be based in any of the following locations: Gurgaon For internal use only: R000106866

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3.0 - 5.0 years

3 - 8 Lacs

Hyderabad

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Role : SharePoint Online Experience : 3 to 5 Years Location : Hyderabad Mandatory Skills : SharePoint Online, SharePoint OneDrive, Metadata, Content Types Rotational Shifts. Job Description: SharePoint Online Admin Job Description JD for Sharepoint Online: 1. Should have strong knowledge on SharePoint Online environment. 2. Should know the difference types of Sites used in SharePoint Online. 3. Must have knowledge on SharePoint Online and OneDrive for Business Limitations and Knowns issues. 4. Hands on experience on Metadata, crawled properties, managed properties, Content Types, Workflows, User Profiles and SharePoint Online Search. 5. Must be aware of latest and deprecated features in Sharepoint online. 6. Should have basic knowledge on DirSync, Azure ADSync, or Azure ADConnect. 7. Must know how Point in time restore works in SharePoint Online. 8. Good Knowledge on retention policy, DLP and E-discovery hold. 9. Need knowledge on OneDrive for Business sync issues. 10. Should have understanding about office 365 groups and Permissions in SharePoint Online. 11. Office 365 Licensing. 12. Should have basic knowledge on Fiddler, Search Query tools and SharePoint Designer Roles & Responsibilities

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1.0 - 6.0 years

2 - 3 Lacs

Hyderabad

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SUMMARY CONSTRUCTION HELPER Responsibilities: Have a good experience in the construction field. Committed to work. Requirements Requirements: Minimum of 1 year of experience in a similar role. basic English Benefits Tax Free Salary. 10hours duty/ weekly off. Free Food, Accommodation,Transport, Medical. 2 years employment visa.

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