147 Exchange Online Jobs - Page 3

Marketing Executive --> --> Location, Designation --> LocationSonipat DesignationMarketing Executive Experience0 - 2 Years : Develop and share marketing plans that help the business reach its goals Conduct market research to find out customers interests and requirements Work with other departments to ensure marketing efforts align with business goals Create and manage marketing campaigns and their budgets Identify and rank important target groups for each campaign Create and run marketing and advertising campaigns Required : MBA Qualified Fluent Communication Open for Travel Feel Free To Contact Us...!!! Submit

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft 365, Microsoft 365 Security & Compliance Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and collaborating with cross-functional teams to ensure smooth operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Collaborate with clients to understand their technical issues and provide timely support.- Troubleshoot and resolve technical problems related to the system or application.- Communicate effectively with clients to gather requirements and provide appropriate solutions.- Collaborate with cross-functional teams to ensure smooth operations and resolve complex issues. Professional & Technical Skills: Microsoft Exchange, O365, Data Migration in Messaging Environment to O365 Platform - Migration from G-Drive, Active Directory, PowerShell Basic, DropBox, Box to One Drive or SharePoint - Microsoft Intune administration and Azure -Administrator Need to know Migration Tools like Quest, Binary Tree, BitTitan Migration Wiz, SharePoint Migration Tool, and Share Gate - Must To Have Skills: Proficiency in Microsoft 365, Microsoft 365 Security & Compliance.- Strong understanding of cloud-based applications and their security and compliance features.- Experience in troubleshooting and resolving technical issues related to Microsoft 365.- Knowledge of Microsoft 365 administration and configuration.- Familiarity with Microsoft 365 security and compliance tools and features. Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft 365.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Required Experience: At least 15 years of experience in working in a fast-paced IT team. Work Location/Travel: Bangalore and must be available during weekends or extended hours if required for critical emergencies. Work in the office during the general shift/work from home during other shifts. Job Summary: Infra Ops Management Manage IT Ops Vendors and hardware Vendors for delivering M365 L1 Support, Network (Internet Leased Line, Firewall, Apps gateway, IDS, IPS) and Onsite desktop support. Manage IT Network Ops vendors including L0 and L1 support. Handle escalation L2/L3 support including developing policies and qualifying exceptions etc. for IIC and US teams. Manage escalation of hardware Issues with OEM vendors like Dell and HP, ensuring they deliver as per SLAs. Built and develop L0/L1 support (including availability, monitoring and change management activities) Architect and manage Infra programs, support technology requirements for delivery projects Own security reviews, vendor security questionnaires, and responses to support Presales Security management and administration of M365, Cloudflare, Proofpoint, N-Able, Fortinet alerts Development support queries on Application installation and client connectivity issues Design and implementation of policies on the Apps managed by IT. Monthly reports and exception management Hardware and software procurement and license management including development requirements on a needy basis. Supports ISO 27001 activities and development of new policies, evidence gathering, and addressing gaps. Readiness for New security compliances Fed Ramp etc., and other compliance required by our customers PCI-DSS. Assisting the development teams in adopting these during application deployment. Nable Patch Management Review Bitdefender Review Dashboards and follow up on exceptions. Review Assets registered and ensuring time and again stale assets are removed. Extract and configure customized reports as required. Review Bitdefender automated reports for exceptions Address escalated issues that cannot be resolved by IT Tech Liaise with All covered for resolution. Audit reviews for Users and devices AZURE AD Risky User Investigation Conditional access policies review and troubleshooting MFA configuration and Troubleshooting Secure score recommendations AZURE AD policies troubleshooting and investigations. AZURE AD Access Reviews and Cleanup AZURE AD Admin Audit logs review Self-service password reset flow activity progress. Reset password (self-service) Update Sts Refresh Token Valid from Timestamp Reset user password. Update user Add app role assignment grant to user When an Enterprise Application is assigned to a user. Add delegated permission grant. Change password (self-service) Change user password Security info saved for self-service password reset. User completed security info registration for self-service password reset. User started security info registration for self-service password reset. Add service principal. Add application. Delete application. Remove service principal. Update service principal Update application Certificates and secrets management Update application Add and remove the owner from application. Create an application password for the user. Redmine Access Reviews Backup Reviews Software updates Assist team with queries on Vulnerability Analysis Gather evidence required for ISO 27001 Escalated Issues on Redmine Address Backup Issues Prepare and coordinate DR and BCP Ad hoc requests from Dev teams and PMO FortiGate and Network Design as per compliance requirements say FedRAMP, PCI-DSS Vendor Liaison (basically L1) on exceptions like IDS, IPS, VPN, Firewall Issues Manage change and problem management activities. Review monthly reports and exceptions. Root cause analysis and remediations SLA reports and corrective actions Policy design and address VPN compliance Handle Escalated Issues on the Network - VPN, IDS, IPS, Security Violations and investigations regarding access to customers and/or impersonation etc. M365 Intune Import and register new laptops during onboarding. Support on shore team for Onboarding Issues Review Assets registered in Intune, and generate asset reports, compare these with asset files. Escalated support on Intune Issues and follow up with vendor and Microsoft. Escalated support on Non-Delivery of Apps during deployment Registering BYOD devices Validating policies and resolving issues that users face due to policy failures. Create and troubleshoot policies. Exchange Online Review Quarantined email and release as appropriate reactively as alerted by Users. Escalate issues of non-delivery reports and/or any emails quarantined or not delivered to users. Review and clear blocked messages from EOL Create and troubleshoot policies. Teams Troubleshoot team issues Jitter, call drops, high utilization. Review usage reports and dashboards for exceptions Review and investigate Teams logs for security issues. Change ownership of Team files as required by Managers or new owners. Resolve file-sharing queries and best practices for sharing files. Procurement Vendor Management Review and monitor SLA with HP, Dell, and hardware Partners Address escalations due to delays in service Address clarifications on warranty claims Procure New hardware or upgrade as required - Memory, SSD etc., Co-ordinate with Insurance firms and support Admin teams Hardware Planning as per business needs Review and procure software requirements. Review asset inventory and ensure asset register is updated. Assist onshore with laptop hardware procurement and configurations for 3-year support. Warranty renewal and Maintenance contracts Competency (Knowledge, Skills, and Abilities): At least 15 years of experience in working in a fast-paced IT team. Responsible for delivery of end-to-end IT requirements for internal stake holders Should have experience of managing internal and external resources working to deliver IT services. Should have hands on experience in managing vendors, negotiating deliverables and keeping costs within pre-determined budgets. Position Type: Full Time/Permanent Required Education: Bachelors degree. Ideally in Computer Science, Cyber Security, Information Security, Engineering, Information Technology. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Job Description: 8 to 12 or more years of experience in Architecture and Designing solutions, Migrating on-prem Exchange to O365/Exchange Online. Experience working in a Transitional multi-supplier environment within a large-scale organization. Experience in leading significant technical solution design and development, leveraging existing tool suites, and proposing best-of-breed solutions. Must have strong hands-on experience working on Exchange Online Experience implementing M365 DLP, Cloud App Security, Defender, and Conditional Access Tools Experience like Bittitan, Quest, Avepoint. To maintain Exchange Hybrid Co-Existence in a multi-Active Directory Forest/Exchange Org Topology To maintain Data Sovereignty compliance (GDPR) when Multi-Geo must have to be used Migrations from Lotus Notes & GroupWise, along with InterOrg (Exchange to Exchange) and GSuite/O365 Tenant to Tenant Migrations Migrations from SharePoint on-premises, Gsuite, and other CMS tools to SharePoint Online and OneDrive for Business Must have Architectural understanding of how Third Party Archive & Journaling Email Data (Enterprise Vault, Mimecast) on legal hold is migrated appropriately (to maintain Data Immutability) Must have Architectural Proficiency in integrating Microsoft and non-Microsoft Mobile Devices/Mobile Application Management & Unified Endpoint Management solutions with Exchange/Office 365 (Intune, Airwatch, Workspace One, etc.) as well as other third-party email-aware apps (Unified Communications/Messaging, Fax, Printer/Scanners) Must have Architectural Proficiency (Design, Build, Migrate) with Office 365 Email Protection Mechanisms: Microsoft and non-Microsoft Email Hygiene/Gateway Products (Proof-Point, Exchange Online Protection, Mimecast, etc.) SPF, DKIM, and DMARC (along with ARC) Office 365 Advanced Threat Protection, Must have an architectural understanding of Microsoft 365 protections CAS, DLP, ATP, AIP Data Loss Prevention, RMS/IRM, Azure Information Protection(Classification-Labelling & Sensitive Information Types), Office 365 Message Encryption & Transport Rules Legal/Litigation Holds, Retention, Deletion, and Data Immutability Understanding of Message Retention and Data Compliance Requirements A complete knowledge of Microsoft 365 and the Collaboration technology stack Proficiency in all technical aspects of M365 implementation and Azure Active Directory (AAD) services are required. Strong communication skills express key ideas and obtain tangible feedback from cross-functional team members and stakeholders. Hand- on experience with implementation, deployment, migration, and support of core M365 services, including (but not limited to): Exchange Online – including mailbox migration, EOP, and Exchange Administration

Role & responsibilities About the Role: We are seeking a skilled MS Domain, Collaboration & Communication Specialist to manage and maintain our organization's IT infrastructure and cloud systems. Experienced Microsoft technology specialist to lead the design, implementation, and optimization of enterprise communication and collaboration solutions. This role focuses on Microsoft 365 ecosystem, Teams infrastructure, and unified communications platforms. Solution Architecture & Design. The ideal candidate will have expertise in Active Directory, Azure AD, DNS, SSL certificates, and various Microsoft technologies including Exchange, Office 365, and Teams. This role involves integration, managing cloud data centers, and ensuring the smooth operation of video conferencing solutions. Key Responsibilities: Active Directory (On-Prem) / Azure AD (On-Cloud): Manage and maintain Active Directory and Azure AD environments. Integrate third-party applications such as Success Factor and Salesforce. Ensure secure and efficient user authentication and authorization. Manage user accounts, groups, and security policies. DNS Management: Oversee internal and public DNS configurations. Ensure DNS reliability and security across the organization. SSL Certificates: Manage the procurement, installation, and renewal of SSL certificates. Ensure secure communication channels for all web services. Microsoft Exchange 2019 / Exchange Online: Manage and maintain Exchange On-Premises environments. Manage and maintain Exchange Online environments. Ensure email security, availability, and performance. Microsoft Office 365 Workloads Administration: Design and architect Microsoft 365 communication solutions including Teams, Exchange Online, SharePoint, and Power Platform Develop hybrid and cloud-native collaboration architectures supporting 5,000+ users Create technical roadmaps for digital workplace transformation initiatives Manage Office 365 workloads including Teams, OneDrive, Exchange Online, and Enterprise Mobility + Security (EMS), SharePoint Online, OneDrive, and Power Platform environments Ensure compliance with regular updates and feature rollouts. Advanced PowerShell scripting for automation and bulk operations Microsoft Graph API integration for custom solutions Establish Microsoft Teams governance policies and lifecycle management Implement data loss prevention and compliance policies Design and deploy Microsoft Purview for information governance Configure Teams policies, meeting settings, and calling policies Cloud Data Center Management: Manage the cloud data center setup in Azure. Oversee tenant management for peripheral systems. SFTP Server: Manage and maintain the SFTP server for secure file transfers. Anti-Spam Solutions: Oversee the implementation and management of anti-spam solutions like Xwall, exchange online defender. Hybrid Audio/Visual Solutions: Manage the setup and maintenance of video conferencing solutions for small to medium meeting rooms and boardrooms. Ensure high-quality audio and visual experiences for all meetings. Experience with Microsoft Teams Rooms, Surface Hub, and collaboration hardware, Zoom rooms, Zoom Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, MCSE) are desirable. Experience: Minimum of 12-15 years of experience in IT infrastructure management, with a focus on Microsoft technologies and cloud services. Certifications: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 messaging administrators manage a secure, efficient, and effective email collaboration platform using Microsoft Exchange Online and Microsoft 365. Microsoft 365 Certified: Teams Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Information Protection and Compliance Administrator Associate Skills: Expertise in Active Directory and Azure AD management. Proficiency in DNS configuration, SSL certificate management, and Exchange administration. Experience with Microsoft Teams, and Office 365. Knowledge of Azure cloud data center setup and management. Experience with SFTP server management and anti-spam solutions. Ability to manage and configure hybrid audio/visual solutions. Preferred candidate profile Additional Requirements: Strong problem-solving skills and the ability to troubleshoot complex issues. Excellent communication skills and the ability to work effectively with various stakeholders. Proficiency in managing transitions and upgrades in a dynamic IT environment. Ability to manage multiple tasks and prioritize effectively.

Hi, Greetings from CES LTD: Website Link : https://www.cesltd.com SMART IT Solutions | Scalable, Secure, and Future-Ready | CES Ltd CES delivers SMART-driven solutions. Support enterprise growth, modernize IT infrastructure, automate workflows, reinforce cybersecurity, and transform business efficiency www.cesltd.com Headquarted AT : Chicago ( Illinois ) Certified AS : CMMI Level 5 Organisation Job Summary: We are seeking an experienced Exchange Migration Engineer to lead and support our transition from an on-premises Microsoft Exchange environment to Exchange Online (Microsoft 365). The ideal candidate will have deep expertise in Exchange Server, hybrid configurations, and cloud migration strategies, with a strong focus on minimizing disruption and ensuring a secure, seamless transition. Key Responsibilities: Assess and document the current on-prem Exchange environment. Design and implement a comprehensive migration strategy to Exchange Online. Configure and manage hybrid Exchange environments. Migrate mailboxes, public folders, and other messaging components. Ensure continuity of mail flow and update DNS records as needed. Collaborate with security and compliance teams to align with organizational policies. Provide technical support and troubleshooting during and after migration. Develop documentation and training materials for IT staff and end users. Monitor system performance and optimize post-migration configurations. Required Qualifications: Proven experience with Microsoft Exchange Server (2010/2013/2016/2019). Hands-on experience migrating to Exchange Online (Microsoft 365). Strong understanding of Active Directory and Azure AD. Proficiency in PowerShell scripting for automation and migration tasks. Familiarity with third-party migration tools (e.g., Quest, BitTitan). Excellent problem-solving and communication skills. Preferred Certifications: Microsoft Certified: Messaging Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert Nice to Have: Experience with Microsoft Teams and SharePoint Online integration. Knowledge of email security solutions (e.g., Proofpoint, Mimecast). Experience in large-scale enterprise migrations. Regards, Kanchana CES LTD!

[Job Overview] The Architect would be part of the SISC Infrastructure Services team who will support end user related services globally. As a key contributor, you will have a strong technical background in designing, implementing, and managing M365 and Azure AD infrastructure. You will be responsible for providing solutions and guiding other technical team members in managing & optimizing our M365, Exchange and Azure AD environments, ensuring their stability, security and scalability. [Technology and Sub-technology] SharePoint Online and One Drive Microsoft Teams and Teams Voice Power Platforms/Dynamic 365 Other collaboration services like Viva suit and etc. Exchange Online Microsoft Purview Azure AD [Base Location] Bangalore [Type] Hybrid - WFH/In-office (visiting office as per company guidelines is mandatory) [Qualifications] Bachelor's degree in computer science, information technology, or a related field. Minimum of 10 years of hands-on experience in designing and implementing solutions based on SharePoint Online, OneDrive, Teams, Teams voice, Power Platforms, Dynamic365 and other collaboration service. Deep understanding of various M365 services, such as SharePoint Online, Teams, OneDrive, and related applications. Which includes managing site collections, libraries, lists, and workflows to optimize user experience. Good understanding on Microsoft Purview including solution design for data security, Data Loss Prevention, Information Protection and eDiscovery. Strong understanding of architecture, security, permissions management, and content organization. Extensive experience in data migrations, tenant to tenant, file share to tenant, On-premises to tenant. Proven experience in implementing MS Teams Solutions, Microsoft teams’ administration including Teams settings, Policies and features and Microsoft Teams voice administration, including Direct Routing, Calling Plans, and phone system configuration. Expertise knowledge related to administering and deploying the services related Microsoft Viva, including Viva Connections, Viva Insights, Viva Learning, and Viva Topics. Strong knowledge of Administrating the Dynamic 365 and Power Platforms, including Power Apps, Power Automate, and Power BI, ensuring optimal configuration and usage. Good knowledge in the other cloud services like Microsoft Azure, Conditional Access policies, Exchange online and etc. Proven expertise in PowerShell commands, scripting, and automation for on premise and cloud. Proven experience in security and compliance for both on premise and cloud especially in identity and collaboration services. Experience working with various levels of technical individuals at remote locations and manage OEM vendors to resolve problems. Experience in Incident, Problem and Change management processes. Drive efficiency through automation, leverage self-service provisioning capability. Excellent problem-solving and analytical skills, with the ability to architect and troubleshoot complex solutions. Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, and other related certifications are highly desirable [Good to have Skills] Project Management ITIL Certified Microsoft Azure Architecture [Responsibilities and Duties] Serve as the go-to expert for Microsoft 365 services - including but not limited to SharePoint Online, OneDrive, Teams, Teams Voice, Viva suits, Power Platforms Dynamic 365, Microsoft Purview, Azure AD and etc. Evaluate new applications/technologies, conduct proof of concepts (POCs), and make recommendations for integrating innovative solutions to drive efficiency and productivity. Provide expert support for designing and troubleshooting issues for complex problems related to Microsoft SharePoint online and OneDrive, including site collections, document library, lists, Organization policies by following organizations security guidelines. Implementing and Administering the Migration strategies. Conduct assessments, identify opportunities for optimization, and provide recommendations for enhancing the performance, security, and scalability of the M365 services infrastructure majorly in SPO, OD, MS Teams and other collaboration services along with Power platforms. Define best practices, standards, and policies for SharePoint online, OneDrive, Teams, Teams voice, Viva suits and Power platforms, ensuring compliance with industry regulations and security frameworks. Monitor system health, performance, and security of SPO, OD, Teams, Teams voice, Viva Suits, Power Platforms, Microsoft Purview components, Azure AD and other M365 services, proactively identifying and addressing any issues or vulnerabilities. Collaborate with other IT teams to plan and execute upgrades, migrations, and integrations related to Microsoft 365 service. Provide root-cause analysis for recurring or critical problems. Must be able to prepare technical and process documentations. Provide guidance and support to other technical team members on Microsoft 365 services, resolving their technical issues, and delivering effective training and documentation as needed. Stay updated with the latest trends, features, and best practices in SPO, OD, Teams, viva Suits, Power Platforms, Azure Ad and other M365 services, and apply that knowledge to enhance the organization's systems and processes. [Keywords] Microsoft 365 SharePoint Online and OneDrive Microsoft Team and Teams voice Viva Suits Power Platforms Dynamic 365 Microsoft Purview Azure AD Roles and Responsibilities [Job Overview] The Architect would be part of the SISC Infrastructure Services team who will support end user related services globally. As a key contributor, you will have a strong technical background in designing, implementing, and managing M365 and Azure AD infrastructure. You will be responsible for providing solutions and guiding other technical team members in managing & optimizing our M365, Exchange and Azure AD environments, ensuring their stability, security and scalability. [Technology and Sub-technology] SharePoint Online and One Drive Microsoft Teams and Teams Voice Power Platforms/Dynamic 365 Other collaboration services like Viva suit and etc. Exchange Online Microsoft Purview Azure AD [Base Location] Bangalore [Type] Hybrid - WFH/In-office (visiting office as per company guidelines is mandatory) [Qualifications] Bachelor's degree in computer science, information technology, or a related field. Minimum of 10 years of hands-on experience in designing and implementing solutions based on SharePoint Online, OneDrive, Teams, Teams voice, Power Platforms, Dynamic365 and other collaboration service. Deep understanding of various M365 services, such as SharePoint Online, Teams, OneDrive, and related applications. Which includes managing site collections, libraries, lists, and workflows to optimize user experience. Good understanding on Microsoft Purview including solution design for data security, Data Loss Prevention, Information Protection and eDiscovery. Strong understanding of architecture, security, permissions management, and content organization. Extensive experience in data migrations, tenant to tenant, file share to tenant, On-premises to tenant. Proven experience in implementing MS Teams Solutions, Microsoft teams’ administration including Teams settings, Policies and features and Microsoft Teams voice administration, including Direct Routing, Calling Plans, and phone system configuration. Expertise knowledge related to administering and deploying the services related Microsoft Viva, including Viva Connections, Viva Insights, Viva Learning, and Viva Topics. Strong knowledge of Administrating the Dynamic 365 and Power Platforms, including Power Apps, Power Automate, and Power BI, ensuring optimal configuration and usage. Good knowledge in the other cloud services like Microsoft Azure, Conditional Access policies, Exchange online and etc. Proven expertise in PowerShell commands, scripting, and automation for on premise and cloud. Proven experience in security and compliance for both on premise and cloud especially in identity and collaboration services. Experience working with various levels of technical individuals at remote locations and manage OEM vendors to resolve problems. Experience in Incident, Problem and Change management processes. Drive efficiency through automation, leverage self-service provisioning capability. Excellent problem-solving and analytical skills, with the ability to architect and troubleshoot complex solutions. Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, and other related certifications are highly desirable [Good to have Skills] Project Management ITIL Certified Microsoft Azure Architecture [Responsibilities and Duties] Serve as the go-to expert for Microsoft 365 services - including but not limited to SharePoint Online, OneDrive, Teams, Teams Voice, Viva suits, Power Platforms Dynamic 365, Microsoft Purview, Azure AD and etc. Evaluate new applications/technologies, conduct proof of concepts (POCs), and make recommendations for integrating innovative solutions to drive efficiency and productivity. Provide expert support for designing and troubleshooting issues for complex problems related to Microsoft SharePoint online and OneDrive, including site collections, document library, lists, Organization policies by following organizations security guidelines. Implementing and Administering the Migration strategies. Conduct assessments, identify opportunities for optimization, and provide recommendations for enhancing the performance, security, and scalability of the M365 services infrastructure majorly in SPO, OD, MS Teams and other collaboration services along with Power platforms. Define best practices, standards, and policies for SharePoint online, OneDrive, Teams, Teams voice, Viva suits and Power platforms, ensuring compliance with industry regulations and security frameworks. Monitor system health, performance, and security of SPO, OD, Teams, Teams voice, Viva Suits, Power Platforms, Microsoft Purview components, Azure AD and other M365 services, proactively identifying and addressing any issues or vulnerabilities. Collaborate with other IT teams to plan and execute upgrades, migrations, and integrations related to Microsoft 365 service. Provide root-cause analysis for recurring or critical problems. Must be able to prepare technical and process documentations. Provide guidance and support to other technical team members on Microsoft 365 services, resolving their technical issues, and delivering effective training and documentation as needed. Stay updated with the latest trends, features, and best practices in SPO, OD, Teams, viva Suits, Power Platforms, Azure Ad and other M365 services, and apply that knowledge to enhance the organization's systems and processes. [Keywords] Microsoft 365 SharePoint Online and OneDrive Microsoft Team and Teams voice Viva Suits Power Platforms Dynamic 365 Microsoft Purview Azure AD

We are looking for a skilled professional with 7-8 years of experience to lead our operations team in Mumbai. The ideal candidate will have a strong background in operations and compliance, with excellent leadership skills. Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement strategies to improve operational risk management and quality control. Collaborate with cross-functional teams to achieve business objectives. Analyze and resolve complex operational issues. Guide the backend quality assurance team in scrutinizing customer KYC and bank accounts. Ensure timely disbursement of loans after clearing quality control house. Monitor and manage minimal/zero cash balances at the branch level, routing collections through cashless or depositing them in our bank on the same day. Resolve customer and BC partner grievances and issues, ensuring real-time reporting of client CBs to all credit bureaus. Interact with operating units to ensure timely delivery of client documents to repository houses. Understand and control operational risks, working within the prescribed risk framework of the company. Be vigilant of system rules, logics, and their response to changed regulatory frameworks and guidelines. Job MBA degree from a reputable institution. Minimum 7 years of experience in operations, preferably in NBFC, NBFC MFI, SFB, or Bank. Proven track record of success in a leadership role, heading regional or zonal operations functions. Strong understanding of operations and backend functions, with the ability to correlate legal and compliance matters with client service. Excellent analytical and problem-solving skills, with the ability to work independently and as part of a team. Good knowledge of regulatory dynamics and compliance matters, with a sense of urgency. Understanding of rural and microfinance distribution systems is an added advantage.

We are looking for a skilled Power App Copilot with 4 to 12 years of experience to join our team in Mumbai, Delhi NCR, and Bangalore. The ideal candidate will have a strong background in Power Apps and excellent communication skills. Roles and Responsibility Collaborate with cross-functional teams to design and implement Power Apps solutions. Develop and maintain technical documentation for Power Apps projects. Provide training and support to end-users on Power Apps applications. Troubleshoot and resolve technical issues related to Power Apps. Work closely with stakeholders to understand business requirements and develop solutions. Ensure compliance with industry standards and best practices for Power Apps development. Job Minimum 4 years of experience in Power Apps development or a related field. Strong knowledge of Power Apps architecture and features. Excellent problem-solving skills and attention to detail. Ability to work effectively in a team environment. Strong communication and interpersonal skills. Experience working with clients to understand their requirements and provide solutions. Additional Info The selected candidate will be offered a long-term job opportunity with us.

company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=4 to 6 , jd= English C1 compulsory Position Overview The Exchange Subject Matter Expert SME will be responsible for managing and optimizing the organizations Exchange environment including onpremise online and hybrid setups This role requires deep expertise in compliance retention policies mailbox migration litigation holds mail flow powershell scripting and various Exchangerelated tasks Key Responsibilities Oversee the installation configuration and maintenance of Exchange onpremise servers Ensure high availability and reliability of Exchange services through regular monitoring and performance optimization Manage the integration and seamless operation of hybrid Exchange environments onpremise and Exchange Online Ensure secure mail routing and centralized control of inbound and outbound mail flow Facilitate mailbox migrations between onpremise and Exchange Online environments ViceVersa Develop and implement retention policies to ensure compliance with organizational legal and regulatory requirements Conduct regular audits to ensure adherence to compliance policies and generate reports for management review Provide training to IT staff and endusers on compliance and retention policies Implement and manage Litigation Hold to preserve mailbox content including deleted items and original versions of modified items Use InPlace Hold to preserve items that meet specific search criteria Export mailbox data for legal and compliance purposes ensuring data integrity and security during the export process Monitor and manage mail flow to ensure efficient and reliable email delivery Troubleshoot and resolve mail flow issues including nondeliveries and message tracking Implement transport rules and policies to manage mail flow effectively Perform routine tasks such as mailbox moves restores and user account management Provide advanced troubleshooting and support for Exchangerelated issues Develop and maintain comprehensive documentation for Exchange configurations and procedures Qualifications Bachelors degree in Computer Science Information Technology or a related field Extensive experience with Microsoft Exchange onpremise Exchange Online and hybrid environments Strong knowledge of compliance retention policies litigation holds and mail flow management Migration Good knowledge of exchange and powershell scripts Excellent problemsolving skills and ability to work independently Certification Candidate having below certification would be preferred Microsoft Certified Messaging Administrator Associate Microsoft Certified Security Compliance and Identity Fundamentals OR M365 Administrator Expert , Title=Data Security, ref=6566434

System Architect -M365 (Exchange + Onprem ) Experience- 8 +Years Location-Bangalore Mode-Hybrid(3 days from office ) Shift- (major shift 2PM or 7 PM onwards) About the role The Systems Architect will be responsible for the maintenance, general operations, and troubleshooting of client Microsoft Exchange server infrastructure. Responsible for designing, administering, and establishing system standards for messaging and communication team solutions including, but not limited to: Microsoft Exchange Online/On-prem and email security Performs break/fix troubleshooting, server/software updates and feature enhancements to MS Exchange and Exchange servers, as well as general IT Windows infrastructure. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What were looking for At least 8-12+ years of experience in Exchange Systems Administration/Engineering , NOC operations, remote trouble shooting, customer management and other related IT services experience. Strong understanding of O365 Mail flow and interaction between OnPrem and Exchange s Must have Experience in Exchange 2013 to 2019 as well as Exchange Online (M365) Strong understanding and experience with ADFS, AADC, and Active Directory

Deep knowledge of the email stack Have 3+ years of email systems experience: SMTP, POP, DNS, SPF, DKIM, DMARC, RBL, CAN-SPAM Knowledge of email deliverability, IP reputation, blocklists Experience with deployment and in structure management tools Exp with cloud-first monitoring, logging, and alerting infrastructure that support 24/7 enterprise platforms. Like working on small, autonomous agile teams Knowledge of advanced email features Experience 3 - 7 Years Industry IT Software - Others Qualification Other Bachelor Degree Key Skills SMTP DNS POP IP Email Engineer Verp Email Support Executive Email Support

Job Title: Senior M365 Solutions Architect Location : Pan India (Remote) Experience: 10-15 Years Job Description:- The Microsoft Office 365 Messaging Solution Architect will utilize the expert-level experience and knowledge of Office 365 architecture, administration, and best practice recommendations combined with a strong current and deep experience with Microsoft Exchange Server, Microsoft Office Communications Server, Microsoft Office SharePoint Server, Active Directory, and Forefront Identity Manager, to assist True Tandems customers with the design, development, and deployment of messaging and communication solutions. Key Functional Areas of Expertise Architects and consulting roles in the projects, Design and implementation, hands-on experience Technical specialization / External certifications Build the vital competency centers Excellent quality of delivery Build a portfolio of successful projects, references, and credentials Market research Technical Expertise 10 to 15 or more years of experience in Architecture and Designing solutions, Migrating on-prem Exchange to O365/Exchange Online. Expertise on Migration tools like Bittitan, Quest etc. Experience working in a Transitional multi-supplier environment within a large-scale organization. Experience in leading significant technical solution design and development, leveraging existing tool suites, and proposing best-of-breed solutions. Must have strong hands-on experience working on Exchange Online Experience implementing M365 DLP, Cloud App Security, Defender, and Conditional Access To maintain Exchange Hybrid Co-Existence in a multi-Active Directory Forest/Exchange Org Topology To maintain Data Sovereignty compliance (GDPR) when Multi-Geo must have to be used Migrations from Lotus Notes & GroupWise, along with InterOrg (Exchange to Exchange) and GSuite/O365 Tenant to Tenant Migrations Migrations from SharePoint on-premises, Gsuite, and other CMS tools to SharePoint Online and OneDrive for Business Must have Architectural understanding of how Third Party Archive & Journaling Email Data (Enterprise Vault, Mimecast) on legal hold is migrated appropriately (to maintain Data Immutability) Must have Architectural Proficiency in integrating Microsoft and non-Microsoft Mobile Devices/Mobile Application Management & Unified Endpoint Management solutions with Exchange/Office 365 (Intune, Air watch, Workspace One, etc.) as well as other third-party email-aware apps (Unified Communications/Messaging, Fax, Printer/Scanners) Must have Architectural Proficiency (Design, Build, Migrate) with Office 365 Email Protection Mechanisms: Microsoft and non-Microsoft Email Hygiene/Gateway Products (Proof-Point, Exchange Online Protection, Mimecast, etc.) SPF, DKIM, and DMARC (along with ARC) Office 365 Advanced Threat Protection, Must have an architectural understanding of Microsoft 365 protections CAS, DLP, ATP, AIP Data Loss Prevention, RMS/IRM, Azure Information Protection (Classification-Labelling & Sensitive Information Types), Office 365 Message Encryption & Transport Rules Legal/Litigation Holds, Retention, Deletion, and Data Immutability Understanding of Message Retention and Data Compliance Requirements A complete knowledge of Microsoft 365 and the Collaboration technology stack Proficiency in all technical aspects of M365 implementation and Azure Active Directory (AAD) services are required. Strong communication skills –express key ideas and obtain tangible feedback from cross-functional team members and stakeholders. Hand- on experience with implementation, deployment, migration, and support of core M365 services, including (but not limited to): Exchange Online – including mailbox migration, EOP, and Exchange Administration Preferred Qualifications: Microsoft 365 Certified: Enterprise Administrator Expert Microsoft 365 Certified: Messaging Administrator Associate Experience with Azure Cloud, scripting, and automation Role & responsibilities Preferred candidate profile

This role will work under our Mgr Architect Enterprise to implement complex tasks and projects. These items will primarily be related to transforming Enterprise IT and M&A activity, allowing us to save money by consolidating tenants and work on projects to improve security and user experience., as well as completing M&A activity like Acclara Migration and shutting down legacy Infrastructure like Cloudmed to save money. We are looking for a talented, enthusiastic Microsoft 365 senior engineer who will be responsible for planning, executing, and validating the migration of an organization's data and applications to Microsoft 365 cloud platform from Cross Tenant and legacy systems. The engineer works closely with the IT team, the business stakeholders, and the Microsoft support team to ensure a smooth and successful migration process. Responsible for designing, implementing, and maintaining Microsoft Office 365 solutions for an organization. Additional focus will be on improving efficiency and user experience, optimizing, and enhancing security, utilizing technical expertise and experience in driving design and automation of processes to support continuous Delivery. Key Responsibilities Assess the current state of the organization's IT infrastructure and identify the migration scope, risks, and dependencies. Design and implement a migration strategy that minimizes the impact on the business operations and meets the security and compliance requirements. Designing and implementing Office 365 solutions, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams. Plan and execute Microsoft 365 migrations, upgrades, and integrations with other systems and platforms. Provide technical support and guidance to end users and administrators on Microsoft 365 features and functionalities. Collaborating with other IT teams to integrate Office 365 with other systems and applications. Analyzing the overall enterprise environment to find gaps and can think outside-of-the-box in order to design and create functionality which will prove to be of value. Collaborate with other IT teams and vendors to ensure alignment and compatibility of Microsoft 365 solutions with business requirements and objectives. Configure and deploy the Microsoft 365 services and features, such as Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Intune. Migrate the Identity, data, and applications from one tenant to another Microsoft 365 Tenant using various tools and methods, such as Cross-Teant mailbox / SharePoint, and third-party solutions. Perform testing and validation to ensure the functionality and integrity of the migrated data and applications. Provide post-migration support and troubleshooting to resolve any issues and ensure user satisfaction. Document the migration process, procedures, best practices, and outcomes and ensuring knowledge transfer and efficient collaboration within the team. Develop and maintain PowerShell scripts to automate migration related task and workflows, including provisioning, configuration, and troubleshooting, with a focus on enhancing efficiency and user productivity. Staying up to date with industry trends, best practices, and emerging technologies in the desktop management space, identifying opportunities for improvement and innovation. Required Skills and Qualifications Bachelor's degree in computer science, engineering, or related field, or equivalent work experience. At least 9 years of experience in Microsoft 365 Suites, Microsoft Directory services, and data migration projects. Strong knowledge of Microsoft 365 services and features, as well as the migration tools and methods. Understanding of Identity and Access Management (IAM) and Privileged Identity Management concepts Experience with Azure AD roles and Conditional Access policies, MFA, and related administration skills Help team members with your expertise to achieve common goals. Proficient in PowerShell scripting and Exchange online, SharePoint Online and Entra ID administration. Certification in Microsoft 365 Fundamentals or Microsoft 365 Administrator is preferred. Solid understanding of Intune MDM/MAM, On-Prem Active Directly, Group Policies concepts. Knowledge of Defender for Office 365, Microsoft Security and Compliance and best practices. Strong analytical and problem-solving skills, with the ability to analyze directory and M365 services logs and derive meaningful insights. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams, stakeholders, and executive levels. Proactive mindset with a keen sense of ownership and the ability to work independently to drive initiatives forward. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook Location - Noida,Chennai,Hyderabad,Bengaluru,Gurugram

Responsibilities: - Managing and administering Microsoft Exchange Servers and related technologies. - Installing, configuring, and maintaining Exchange server software and related components. - Monitoring and resolving issues related to Exchange mailboxes, message tracking, and transport logs. - Deploying and configuring Exchange Online Protection for inbound and outbound email protection. - Managing and monitoring email infrastructure for high availability and optimal performance. - Working closely with other IT teams to troubleshoot and resolve issues related to messaging services. - Developing and implementing Exchange server backup and recovery strategies. - Managing MDM infra and resolving issues related to Mobile Devices. - Working on email archiving solutions and resolving issues. - Managing Office 365 Services, Microsoft Teams, SharePoint, OneDrive, Intune . - Performing system administration, security, and maintenance duties as required. - Exchange online on prime infra support. : - At least 10 years of experience in Exchange server administration and related technologies. - Strong knowledge of Exchange Server 2013/2016/2019, Exchange Online, Office 365 Services , and related technologies. - Experience with PowerShell scripting for Exchange administration automation. - Experience with Email Archiving Solutions and MDM Solutions - Strong Knowledge of Office 365 Hybrid Services, Microsoft Teams, and Skype for Business 2015\2019. - Excellent analytical and problem-solving skills. - Effective communication skills for collaborating with other IT teams and end-users. - Ability to work independently and in a team-oriented environment. - Highly organized and able to manage multiple priorities.

Microsoft Teams (L3), Infra Consulting (L1), M365 Exchange Online (L3), MS Exchange Mailbox Migratio Professional Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Office 365 Administration (20%) : Very Good Work experience in administrating Office 365 & Exchange On-Premises Servers with versions 2016 and 2019. Good understanding of Azure AD Connect Server and management. Understanding in Office 365 Authentications, SSO, MFA etc. Good Understanding in Exchange Online Protection (EOP). Good understanding of Azure AD and CA Policies etc. Excellent Knowledge on Exchange and Office 365 PowerShell scripts. Exchange Server Administration & Migration (20%) : Install, configure & troubleshoot different roles of Exchange servers. Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues and managing replication. Managing DAG and CAS Arrays, troubleshooting failover issues, addition, and deletion of Exchange servers from clusters. Day to day administration, support, maintenance and monitoring of the MS Exchange 2010/2013/2016 and 2019 infrastructure. Microsoft Teams Management (15%) : Good understanding and work experience in terms of managing and supporting Microsoft Teams. Administer and manage the Microsoft Teams Admin Portal. Configure and maintain Teams policies, settings, and permissions. Monitor Teams usage and performance and troubleshoot issues. Office 365 Administration (20%) : Very Good Work experience in administrating Office 365 & Exchange On-Premises Servers with versions 2016 and 2019. Good understanding of Azure AD Connect Server and management. Understanding in Office 365 Authentications, SSO, MFA etc. Good Understanding in Exchange Online Protection (EOP). Good understanding of Azure AD and CA Policies etc. Excellent Knowledge on Exchange and Office 365 PowerShell scripts. Exchange Server Administration & Migration (20%) : Install, configure & troubleshoot different roles of Exchange servers. Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues and managing replication. Managing DAG and CAS Arrays, troubleshooting failover issues, addition, and deletion of Exchange servers from clusters. Day to day administration, support, maintenance and monitoring of the MS Exchange 2010/2013/2016 and 2019 infrastructure. Microsoft Teams Management (15%) : Good understanding and work experience in terms of managing and supporting Microsoft Teams. Administer and manage the Microsoft Teams Admin Portal. Configure and maintain Teams policies, settings, and permissions. Monitor Teams usage and performance and troubleshoot issues. Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

-> Assist in customer engagement activities -> Responding to Customers' Needs. ->Communicating work and brand values with Marketing Team. ->Developing a Growth Strategy. ELIGIBILITY CRITERIA: -> Graduate or Post Graduate -> Hardworking & Enthusiast -> Immediate Joiner -> Good Communication skill & confident ->Experience- 0-2 years -> Age Criteria- 18-27 years Location- Thane,Navi Mumbai,Mumbai,Dombivli,Panvel,Mumbai all areas, Mumbai Suburbs, kalyan

Role & responsibilities Microsoft team Administration;Microsoft Contact Center;Microsoft Teams;Audio/Video Conferencing;Basic IP Telephony;Collaboration-Microsoft Teams; Description We are seeking a skilled Microsoft Teams Administrator to join our team in India. The ideal candidate will be responsible for managing and optimizing our Microsoft Teams environment to enhance collaboration and communication across the organization. Responsibilities Manage and administer Microsoft Teams environment including user management, policy configuration, and monitoring usage. Provide support and troubleshooting for Microsoft Teams related issues. Collaborate with IT and other departments to implement best practices for Teams usage. Conduct training sessions for employees on how to effectively use Microsoft Teams. Stay up-to-date with new features and updates in Microsoft Teams and communicate changes to the team. Skills and Qualifications 3-10 years of experience in Microsoft Teams administration or related field. Strong understanding of Microsoft 365 services, particularly Microsoft Teams, SharePoint, and OneDrive. Experience with PowerShell scripting for Microsoft Teams management. Knowledge of network configurations and security protocols in relation to Microsoft Teams. Excellent communication skills and ability to work collaboratively with cross-functional teams. Location - Pan India Notice - Any Preferred candidate profile

Role & responsibilities Microsoft team Administration;Microsoft Contact Center;Microsoft Teams;Audio/Video Conferencing;Basic IP Telephony;Collaboration-Microsoft Teams; Description We are seeking a skilled Microsoft Teams Administrator to join our team in India. The ideal candidate will be responsible for managing and optimizing our Microsoft Teams environment to enhance collaboration and communication across the organization. Responsibilities Manage and administer Microsoft Teams environment including user management, policy configuration, and monitoring usage. Provide support and troubleshooting for Microsoft Teams related issues. Collaborate with IT and other departments to implement best practices for Teams usage. Conduct training sessions for employees on how to effectively use Microsoft Teams. Stay up-to-date with new features and updates in Microsoft Teams and communicate changes to the team. Skills and Qualifications 3-15 years of experience in Microsoft Teams administration or related field. Strong understanding of Microsoft 365 services, particularly Microsoft Teams, SharePoint, and OneDrive. Experience with PowerShell scripting for Microsoft Teams management. Knowledge of network configurations and security protocols in relation to Microsoft Teams. Excellent communication skills and ability to work collaboratively with cross-functional teams. Location - Pan IndiaNotice - Any

Role & responsibilities Microsoft team Administration;Microsoft Contact Center;Microsoft Teams;Audio/Video Conferencing;Basic IP Telephony;Collaboration-Microsoft Teams; Description We are seeking a skilled Microsoft Teams Administrator to join our team in India. The ideal candidate will be responsible for managing and optimizing our Microsoft Teams environment to enhance collaboration and communication across the organization. Responsibilities Manage and administer Microsoft Teams environment including user management, policy configuration, and monitoring usage. Provide support and troubleshooting for Microsoft Teams related issues. Collaborate with IT and other departments to implement best practices for Teams usage. Conduct training sessions for employees on how to effectively use Microsoft Teams. Stay up-to-date with new features and updates in Microsoft Teams and communicate changes to the team. Skills and Qualifications 3-10 years of experience in Microsoft Teams administration or related field. Strong understanding of Microsoft 365 services, particularly Microsoft Teams, SharePoint, and OneDrive. Experience with PowerShell scripting for Microsoft Teams management. Knowledge of network configurations and security protocols in relation to Microsoft Teams. Excellent communication skills and ability to work collaboratively with cross-functional teams. Location - Pan IndiaNotice - Any

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: M365 Exchange Online. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: M365 Exchange Online. Experience3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Microsoft Lync SFB Server Admin. Experience5-8 Years.

Mandatory Skills: Microsoft Lync SFB Server Admin. Experience5-8 Years.

Job description: IT Administrator Roles and Responsibilities Microsoft 365 (M365) Administration 1. Exchange Online Health and Administration a. Ensuring Operational Health i. Maintain the security, availability, performance, interoperability, and reliability of the Exchange Online (O365) environment. ii. Administer and support an enterprise-level Microsoft 365 infrastructure. iii. Troubleshoot Exchange Online-related issues and implement remediation strategies. b. User Mail Management i. Ensure all user mailboxes function correctly. ii. Monitor mailbox performance and storage usage. iii. Collect feedback, complaints, and concerns from users regarding email services. iv. Troubleshoot and resolve issues or escalate to relevant support teams/vendors. c. Mailbox Provisioning i. Create new email accounts for onboarding employees. ii. Delete or deactivate email accounts for departing employees. iii. Manage user lifecycle in Exchange Online and Active Directory. 2. Data Backup, Migration, and Recovery a. Data Backup for Outgoing Employees i. Perform backups of emails and data for outgoing employees. ii. Ensure data is securely stored and accessible for compliance or future reference. b. Office 365 Migration and Best Practices i. Hands-on experience migrating to Office 365, including planning, execution, and troubleshooting. ii. Follow migration best practices to ensure a seamless transition. 3. Organizational Email Policies & Security a. Rule Creation & Policy Enforcement Implement and manage email rules such as: i. External Mail Alerts Notify users of emails to/from external domains. ii. Phishing Alerts – Detect and alert users about potential phishing attempts. iii. Email Signatures & Banners – Create and maintain standardized email signatures for all employees. b. Security and Compliance i. Ensure adherence to security policies for email communication. ii. Manage spam filters, phishing protection, and compliance measures within Exchange Online. 4. Storage Monitoring & Optimization a. User Storage Oversight i. Regularly monitor and manage storage quotas for each user. ii. Optimize storage usage and prevent exceedances. iii. Ensure efficient allocation of mailbox storage resources. 5. Active Directory (AD) Management & Integration i. Manage and remediate Active Directory issues related to Office 365. ii. Ensure synchronization between AD and Exchange Online for seamless user access. iii. Maintain security policies, role-based access, and compliance within the Microsoft 365 environment. 2. Data Centre Management a. SharePoint Online Administration Maintenance and Management: a) Maintain SharePoint Online environments. b) Organize and manage the collection of important documents centrally. Access Control: a) Grant and revoke access to authorized personnel as needed. b) Ensure security and compliance with organizational policies. 3. Laptops & Assets Management a. Configuration and Deployment Laptop Configuration: a) Set up and configure laptops according to the requirements of individual roles. b) Ensure all necessary software and security measures are in place. b. Asset Register Maintenance Inventory Management: a) Maintain a detailed register of all IT assets, categorized by type. b) Track asset allocation to employees and departments. c. Asset Maintenance Warranty and Repairs: a) Monitor warranty dates for all IT assets. b) Update records with warranty status and manage repair requests. c) Coordinate replacements or upgrades as necessary. 4. Monthly Checklists a. Electronic Checklist Creation Site-Specific Checklists: a) Develop electronic statutory checklists for each site. b) Ensure all sites comply with organizational IT policies and standards, which includes wallpapers, blocking unauthorised sites like torrents and other potential threat sites. b. Submission and Review Reporting: a) Submit completed checklists to the HR team for review and compliance tracking. 5. Monthly Reporting a. Asset Reporting Purchases and Inventory: a) Report on assets purchased during the month. b) Detail assets approaching warranty expiration. b. Warranty and Repairs Warranty Status: a) List products with warranties ending soon. b) Report on warranties claimed and resolved. Repair Metrics: a) Document the number of repair requests received. b) Track the number of repairs completed and those pending. c. Obsolescence Tracking Asset Lifecycle Management: a) Identify and report on assets that have become obsolete. b) Recommend replacements or upgrades as necessary. d. Asset Trackers Maintenance Detailed Tracking: a) Maintain and update asset trackers to reflect current status, location, and condition of all IT assets. Additional Responsibilities a. Vendor Coordination Support and Services: a) Manage relationships with IT vendors and service providers, this can be handshake with procurement team. b. Security Management Policy Enforcement: a) Implement and enforce IT security policies. b) Monitor for security breaches and respond accordingly. c. Documentation Process Documentation: a) Maintain comprehensive documentation for all IT processes and procedures. b) Ensure documentation is up-to-date and accessible to relevant personnel. d. Training and Support User Training: a) Provide training sessions for users on IT systems and best practices. Technical Support: a) Offer ongoing technical support to address user issues and enhance productivity. Job Types: Full-time, Permanent Pay: 20,000.00 - 30,000.00 per month Benefits: Health insurance Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Application Question(s): Can you handle Spam emails, Data backup/recovery ? Can you handle Microsoft 365 & Can you create emails for new employees ? Location: Guntur, Andhra Pradesh (Preferred)