147 Exchange Online Jobs - Page 4

*Job Summary:* We are looking for a Senior M365, Exchange & Teams Administrator to manage, support, and optimize our Microsoft 365 collaboration, messaging, and communication platforms. With a focus on Exchange Online and Microsoft Teams, the ideal candidate will have 8-10 years of experience in enterprise messaging environments, proficient in managing cloud-based solutions, security, and cross-platform integration. This role is critical to ensuring seamless communication, collaboration, and compliance across the organization. *Key Responsibilities:* • *Exchange Online & Messaging Administration:* o Administer and maintain Exchange Online in Microsoft 365 services, ensuring high availability, performance, and security for email services across the organization. o Manage IIS SMTP Relay Server with IP whitelisting. o Troubleshoot and resolve mail flow issues, message routing, and delivery problems in Exchange Online and Microsoft 365 environments. o Configure and manage Exchange Online Protection (EOP) for spam filtering, anti-malware, and security controls. o Implement and monitor email security protocols (e.g., DKIM, DMARC, SPF, TLS) to ensure safe, encrypted communication. • *Microsoft Teams Administration:* o Administer and optimize Microsoft Teams, ensuring full integration with Exchange Online, SharePoint, OneDrive, and other Microsoft 365 services. o Configure Teams policies, meeting and calling features, and ensure seamless communication across endpoints (PC, mobile, Teams Rooms). o Oversee Teams Direct Routing, Teams Calling Plans, and integration with third-party telephony systems. o Troubleshoot Teams issues, including voice, video, and chat problems, and assist users with Teams-related inquiries. o Work with security and compliance teams to enforce Teams governance, data retention, and archiving policies. • *Microsoft 365 Integration & Governance:* o Lead M365 integrations between Exchange, Teams, OneDrive, SharePoint, and other Microsoft 365 applications. o Collaborate with internal stakeholders to understand business needs and customize M365, Exchange, and Teams configurations to optimize workflows and user experience. • *Security & Compliance:* o Ensure organizational messaging and collaboration platforms comply with security policies, data loss prevention (DLP), retention, and legal compliance (e.g., eDiscovery, litigation hold). o Work with security teams to implement advanced authentication policies, conditional access, and multi-factor authentication (MFA) for M365, Exchange, and Teams access. • *Automation & Scripting:* o Leverage PowerShell and Microsoft Graph API to automate administrative tasks and reporting for M365, Exchange, and Teams environments. •{*}User & Support:{*} o Provide tier-2/tier-3 support for Exchange and Teams-related incidents, troubleshooting complex issues with messaging, mail flow, and collaboration services. o Mentor and guide junior administrators and assist with training and onboarding staff on Microsoft 365 tools, Teams features, and best practices. o Ensure regular communication with users to improve adoption, troubleshoot problems, and provide technical guidance. *Required Skills and Qualifications:* *Experience:* o 8-10 years of experience with Exchange Online administration. o 8+ years of experience with Microsoft Teams administration, configuration, and support. o Strong experience in Microsoft 365 tenant management, including Exchange Online, Teams, OneDrive, and SharePoint integration. o Basic Windows Server administration experience is preferred. *Technical Skills:* o Strong knowledge of email security protocols (DKIM, DMARC, SPF, TLS), Exchange Online Protection (EOP) and Microsoft Purview Message Encryption." o Strong in PowerShell scripting for Exchange, Teams, and M365 automation and reporting. o Experience with Teams Direct Routing, Teams Calling Plans, and telephony integrations. o Familiarity with Microsoft 365 Security & Compliance Center and Data Loss Prevention (DLP). o Hands-on experience with M365 Admin Center, Exchange Admin Center (EAC), and Teams Admin Center. *Nice to have skills* • Develop and implement governance frameworks for Microsoft 365, ensuring compliance, security, and best practices across all platforms. • Develop custom scripts for bulk management, reporting, and user lifecycle management. • Advanced knowledge of the O365 Microsoft platform components.

We are looking for an experienced Messaging Administrator with strong expertise in Microsoft Exchange (2013/2016/2019), Exchange Online, and Microsoft 365 to manage hybrid environments, migrations, and day-to-day operations.

We are seeking a highly skilled Microsoft 365 (M365) Engineer to support identity and messaging initiatives within our organization. The ideal candidate will possess deep expertise in M365 services, large-scale migration projects, and identity management solutions. This is a key technical role for ensuring seamless integration, migration, and management across multiple platforms while adhering to best practices for security and automation. Essential Duties and Responsibilities - Manage and support Microsoft 365 services, including Exchange Online/on-prem, and Azure Active Directory (Azure AD) across different tenants. - Lead tenant-to-tenant migration projects, ensuring successful execution and delivery within specified timelines. - Develop, write, and execute PowerShell scripts to automate migration tasks, including data extraction and user mapping. - Utilize migration tools such as Microsoft's built-in solutions, BitTitan, ShareGate, Quest On Demand Migration, and other third-party platforms for effective data transfer and integration. - Troubleshoot and resolve issues arising during migration processes to ensure operational continuity. - Configure and maintain Microsoft Entra Connect and ensure seamless synchronization between on-premises and cloud environments. - Manage Active Directory, Azure AD, and Microsoft Exchange environments, including MFA, Least Privilege, and Just-in-Time Administration implementations. - Collaborate on User/Identity lifecycle management, including processes for joiners, movers, and leavers via SailPoint/Identity Now. Minimum Education and Experience Requirement: Education: Bachelors degree in information technology, Computer Science, or a related field (or equivalent professional experience). Minimum of 5 years of hands-on experience in M365 engineering, tenant migrations, and identity management. Experience driving continuous process improvement based on industry standards and business goals. Ability to appropriately prioritize and plan complex work in a rapidly changing environment. Ability to collaborate across teams to develop, document, and improve processes. Ability to understand business processes and translate them into technical specifications. Excellent oral and written communication skills (English language). Strong conceptual and analytical skills, which demonstrate unique problem-solving approaches. Customer-focused approach with outstanding interpersonal skills.

Date 3 Jun 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time L2 Office 365 Engineer in Bangalore were looking for Your future role Take on a new challenge and apply your technical and problem-solving expertise in a new cutting-edge field. Youll work alongside collaborative and innovative teammates. You'll play a key role in ensuring seamless operations of Office 365 services for our global workforce. Day-to-day, youll work closely with teams across the business (UCC Level 3, Service Desk, Local Support), troubleshoot and resolve complex issues, and contribute to service improvement initiatives, and much more. Youll specifically take care of Exchange Online and other Office 365 services, but also ensure high-quality customer service to Alstom end users. Well look to you for: Coordinating with UCC Level 3, Service Desk, and Local Support for operations and maintenance of Office 365 services. Providing Level 2 support for Office 365 services, including Exchange Online, SharePoint, and Teams. Troubleshooting, diagnosing, and resolving technical issues while identifying root causes and preventative actions. Maintaining high-quality customer service to end users and collaborating with them to understand and resolve issues. Driving efficiency through service improvement initiatives to reduce incidents and service requests. Providing technical knowledge sessions to Service Desk and Local Support teams. All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Graduated B.E or B-Tech. 4-6 years of experience supporting Office 365, Exchange Online, and Exchange on-premise services. Strong proficiency with Microsoft Office 365, Licensing, Exchange Online, and related services. Good knowledge of Anti-Spam, Exchange Online Protection (EOP), and PowerShell scripting. Understanding of email archiving, Data Loss Protection (DLP), eDiscovery, Retention Policies, and Litigation Hold. Familiarity with Office 365 Admin Center and troubleshooting tools. Basic knowledge of Active Directory, Azure Active Directory, and Microsoft Azure cloud platform. Strong oral and written communication skills, with a proactive and team-oriented mindset. Willingness to relocate to Bangalore and work in shifts. Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from boring daily routines. Work with cutting-edge technologies and security standards for digital collaboration tools. Collaborate with transverse teams and supportive colleagues. Contribute to innovative projects that make a global impact. Utilise our flexible and inclusive working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development, through award-winning learning programs. Progress towards senior roles in IT operations or technical leadership. Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension). You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Your role We are looking for an M365 System Administrator: * Responsible for day-to-day maintenance of M365 services, namely; Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Power BI, Power Apps / Power Automate, Co Pilot and Viva Engage). * Manage and operate the Microsoft Azure platform, infrastructure and cloud services for the M365 related products that are on-boarded and supported. * Ability to monitor M365 service usage, performance and troubleshoot issues. * Able to analyse errors, including call quality for platforms such as Microsoft Teams, and define appropriate corrective measures through utilising data analytics toolsets. * Work collaboratively with other teams, such as Networks, Voice and Multimedia to resolve incidents and improve stability of the platform and products, whilst ensuring continuous compliance with policies and regulatory requirements. * Responsible for adherence to internal KPCI and Risk Controls, requiring the producing and management of monthly KPCI reports as evidence of control compliance. * Document best practice guides for operating M365 services. * Track record of identifying and implementing process and operational improvements, including the use of automation enhancements where applicable. * Facilitate the transfer of knowledge to peers and colleagues from L1 / L2 support teams, enabling internal upskilling and development. * Able to work both proactively and reactively, driving reliability, stability and operational excellence. * Flexible and adaptable to changing work demands, including flexibility with working hours as and when required. * Active participator in incident / problem management processes, acting as an escalation point for M365 support cases. Your team You will be working in the End User Services division as a member of the Messaging and Collaborations Team in Pune, India. This role is part of 3rd level team of engineers that support a diverse set of applications including email and messaging services, unified communications platforms, voice recording and M365 Cloud services. This position requires large enterprise experience with mission critical infrastructure management. This role fits into a global organisation working with other regional teams and collaboration is key for success. Your expertise * A minimum of 3+ years' experience as an M365 System Administrator, with practical knowledge of on-boarding, migrating, integrating, configuring, upgrading and supporting M365 services. * Excellent knowledge of core M365 Services, including Exchange Online & On- Premise, Microsoft Teams, SharePoint Online and OneDrive. * Knowledge of core Azure Cloud computing concepts (AZ-900, MS-900, SC-900, Certification as a minimum requirement, with AZ-104 certification preferred). * Core skills and experience of Wintel Server, Networking & PowerShell. * Good foundational understanding in Agile Methodologies, AI Operations, ITIL, Data Analytics, PowerBI and Microsoft Modern Service Management. * Track record of successful problem analysis and resolution, with extensive hands-on IT support experience. * Fluent in English, both written and spoken. * Good report writing and documentation skills, and a strong verbal communicator. * Able to present concepts, ideas and recommendations in a clearly structured and logical fashion. * Self-motivated, able to prioritise, good time management and is goal driven. * Collaborative nature; willing to share ideas, debate solutions, to achieve consensus on the best way to drive the service forward for the betterment of the organisation. * Able to work in a high pressure and time critical environment. * Experience working in a financial or regulated sector, and aware of best practices.

Job Details: Designation Senior System Administrator Location Bestech Business Tower, Mohali, sector 66 (work from office) Shift – Night Shift Office Working Days & Hours: 5 days a week, 8 (Work) + 1 (Break) hours shift Desire candidate: Minimum 4 years in IT or related domain. Excellent written and verbal communication skills. Excellent customer service skills Education: Graduate (Any stream) preferably in computer science, B. Tech, or related field Education. Should be ready for the client facing engagement. MCSE or CCNA or CCNP, Network+ or Security+ or VMware or Azure or ITIL foundation. JOB Requirements and Responsibilities : Should have experience on windows server and Domain controller Group Policy , troubleshooting skills. Should have experience on windows server and Domain controller upgrades, Group Policy troubleshooting skills. Working knowledge of MS Azure, MDM, Intune , SharePoint, Project Migration. Experience will File and Print Servers , File Server Migrations to Azure. Experience with Microsoft Exchange Server and Office365 . Working experience in VMWare / Hyper-V . Working knowledge of Firewalls , VPN Technologies, Network routers , Wi-Fi Access points, Port forwarding Sound understanding of DNS, DHCP , Active Directory servers. Excellent troubleshooting and analytical skills. Hands-on experience on Backups Desktop troubleshooting experience hands-on experience on Firewalls.

Job Details: Designation Senior System Administrator Location Bestech Business Tower, Mohali, sector 66 (work from office) Shift – Night Shift Office Working Days & Hours: 5 days a week, 8 (Work) + 1 (Break) hours shift Desire candidate: Minimum 4 years in IT or related domain. Excellent written and verbal communication skills. Excellent customer service skills Education: Graduate (Any stream) preferably in computer science, B. Tech, or related field Education. Should be ready for the client facing engagement. MCSE or CCNA or CCNP, Network+ or Security+ or VMware or Azure or ITIL foundation. JOB Requirements and Responsibilities : Should have experience on windows server and Domain controller Group Policy , troubleshooting skills. Should have experience on windows server and Domain controller upgrades, Group Policy troubleshooting skills. Working knowledge of MS Azure, MDM, Intune , SharePoint, Project Migration. Experience will File and Print Servers , File Server Migrations to Azure. Experience with Microsoft Exchange Server and Office365 . Working experience in VMWare / Hyper-V . Working knowledge of Firewalls , VPN Technologies, Network routers , Wi-Fi Access points, Port forwarding Sound understanding of DNS, DHCP , Active Directory servers. Excellent troubleshooting and analytical skills. Hands-on experience on Backups Desktop troubleshooting experience hands-on experience on Firewalls. Alaric Benefits: Competitive salary and benefits Accidental policy Term Life insurance Medical insurance Trainings and Certifications-Webinars, Workshops to upgrade their skills according to the current working environment. Wellness Programs for employees

As an integral part of our Managed Services team, the Senior System Administrator specializes in designing, implementing, and troubleshooting complete infrastructures, including wired, Wi-Fi, and security frameworks, with a strong focus on Windows servers, Azure, Firewall, Office 365, Exchange server, Backups and Networking. This role requires a proactive, self-starting individual who can manage multiple projects from design through implementation, effectively communicate technical information to a variety of audiences, and drive projects to successful completion. This highly client-facing position demands excellent service skills across phone, email, and remote assistance platforms, and the ability to build and maintain long-term client relationships. Role & responsibilities Required skills: The candidate should have hands-on experience on windows servers upgrades/migrations. Perform Domain controller upgrades and troubleshoot group policy implementation. Hands on experience on Exchange servers to Office 365 migrations projects. Hands on experience on Prem to cloud migrations (Azure) migrations projects. Must have hands on experience on Azure and Azure AD. Working knowledge of Firewalls, VPN Technologies, Network Routers, Wi-Fi Access points and Port forwarding. Sound understanding of DNS, DHCP servers, MDM Intune. Good Interpersonal and client handing skills. Excellent troubleshooting and Analytical skills. Preferred candidate profile Education and/or Experience: Any Technical qualifications (BCA, Btech, B.Sc IT). Desirable Microsoft Technology Associate (MTA) and MCSA certifications Preferably AZ900/AZ104 certification. Cisco CCNA / CCNP certification is highly valued. This position offers the opportunity to work with a variety of clients, ensuring their network infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts /EST • Monday to Friday Fixed working days Benefits and compensation: Group Health insurance and other benefits. The Best working culture and growth opportunities. Learning opportunities in leading technologies Compensation as per Market Standard

Role & responsibilities Knowledge of Exchange Hardening. Must have a minimum of 7 to 10 years working experience and intimate proficiency with Microsoft Exchange 2007/2010/2013/2016 administration and troubleshooting in a large-scale multi-site environment. Must have strong scripting skills and knowledge of Windows PowerShell Must have experience of supporting and deploying Exchange in large enterprise environment. Must have O365 and Exchange Hybrid experience. Perform general system administration duties in a Windows Active Directory environment. Expert knowledge in configuration of Sites and Services in AD, FSMO Roles, and AD Infrastructure. Expert knowledge in auditing security logs of AD Expert knowledge in AD Migration. Expert knowledge in User Rights and User profile settings. Expert knowledge in Exchange 2016/2019. Expert knowledge of anti-spam solutions such as Cisco Iron Port, Barracuda, etc. Expert knowledge in disaster recovery planning, testing and response. Expert knowledge in supporting, maintaining and administering core Microsoft technologies including Windows Server 2016/2019. Excellent Knowledge in Exchange Security logs auditing. Expert knowledge of Internet/Intranet technologies including security features. Expert knowledge of network infrastructure and operations, including switching, routing, Ethernet, TCP/IP. Expert knowledge in Troubleshooting issues by checking Exchange Logs and Windows Event Logs. Knowledge in clustered environments (Windows Cluster / DAG) Expert knowledge of O365, hybrid deployments and email routing in such scenarios. Expert knowledge in Backup Application with respect to Active Directory and Microsoft Exchange.

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers (Sector 66-Mohali) Position: System Administrator Experience: 1-3 years Why to Join ALARIC VENTURES? Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: We are looking for a highly motivated and enthusiastic Individual for an Associate System Administrator for our US clients infrastructure management. You will be responsible for configuration, maintenance and troubleshooting of computer systems, Networks and office365, Azure AD, Google drive, Printers and Antivirus. Being into Associate System administrator, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Required skills: Good Interpersonal skills Strong problem-solving skills and attention to detail. Eagerness to learn and adapt to new technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Experience of Desktop Troubleshooting, Printer troubleshooting. Outlook Configurations- Office 365 Knowledge of Dropbox, Google Drive Antivirus installations and Troubleshooting Knowledge of DHCP, DNS Basic Knowledge of Routers, Firewalls Active Directory users and groups management File and folder permissions. Network Printer installaons. Knowledge of backup types and Restore processes. Basic understanding of Operating systems (windows) Education and/or Experience: Any Technical qualifications (BCA, Btech, B.Sc.-IT). Good to have AZ900/MSCA certification. This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers (Sector 66-Mohali) Position: System Administrator Experience: 1-3 years Why to Join ALARIC VENTURES? Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: We are looking for a highly motivated and enthusiastic Individual for an Associate System Administrator for our US clients infrastructure management. You will be responsible for configuration, maintenance and troubleshooting of computer systems, Networks and office365, Azure AD, Google drive, Printers and Antivirus. Being into Associate System administrator, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Required skills: Good Interpersonal skills Strong problem-solving skills and attention to detail. Eagerness to learn and adapt to new technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Experience of Desktop Troubleshooting, Printer troubleshooting. Outlook Configurations- Office 365 Knowledge of Dropbox, Google Drive Antivirus installations and Troubleshooting Knowledge of DHCP, DNS Basic Knowledge of Routers, Firewalls Active Directory users and groups management File and folder permissions. Network Printer installaons. Knowledge of backup types and Restore processes. Basic understanding of Operating systems (windows) Education and/or Experience: Any Technical qualifications (BCA, Btech, B.Sc.-IT). Good to have AZ900/MSCA certification. This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers (Sector 66-Mohali) Position: System Administrator Experience: 1-3 years Position Overview: We are looking for a highly motivated and enthusiastic Individual for an Associate System Administrator for our US clients infrastructure management. You will be responsible for configuration, maintenance and troubleshooting of computer systems, Networks and office365, Azure AD, Google drive, Printers and Antivirus. Being into Associate System administrator, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Required skills: Good Interpersonal skills Strong problem-solving skills and attention to detail. Eagerness to learn and adapt to new technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Experience of Desktop Troubleshooting, Printer troubleshooting. Outlook Configurations- Office 365 Knowledge of Dropbox, Google Drive Antivirus installations and Troubleshooting Knowledge of DHCP, DNS Basic Knowledge of Routers, Firewalls Active Directory users and groups management File and folder permissions. Network Printer installations. Knowledge of backup types and Restore processes. Basic understanding of Operating systems (windows) Education and/or Experience: Any Technical qualifications (BCA, Btech, B.Sc.-IT). Good to have AZ900/MSCA certification. This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers (Sector 66-Mohali) Position: System Administrator Experience: 1-3 years Position Overview: We are looking for a highly motivated and enthusiastic Individual for an Associate System Administrator for our US clients infrastructure management. You will be responsible for configuration, maintenance and troubleshooting of computer systems, Networks and office365, Azure AD, Google drive, Printers and Antivirus. Being into Associate System administrator, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Required skills: Good Interpersonal skills Strong problem-solving skills and attention to detail. Eagerness to learn and adapt to new technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Experience of Desktop Troubleshooting, Printer troubleshooting. Outlook Configurations- Office 365 Knowledge of Dropbox, Google Drive Antivirus installations and Troubleshooting Knowledge of DHCP, DNS Basic Knowledge of Routers, Firewalls Active Directory users and groups management File and folder permissions. Network Printer installations. Knowledge of backup types and Restore processes. Basic understanding of Operating systems (windows) Education and/or Experience: Any Technical qualifications (BCA, Btech, B.Sc.-IT). Good to have AZ900/MSCA certification. This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

4+ Years of experience of manage and support Microsoft 365 services: Exchange Online, Teams, SharePoint Online, OneDrive, and Intune. Handle escalated incidents and service requests from L1/L2 teams. Perform user and license management using Microsoft 365 Admin Center and PowerShell. Monitor service health, audit logs, and compliance alerts. Implement and maintain security policies, DLP, and conditional access. Document technical procedures and contribute to knowledge base articles. Strong experience with Microsoft 365 Admin Center and PowerShell. Proficiency in Exchange Online, Teams, SharePoint Online, and Azure AD. Familiarity with Microsoft Defender for Office 365 and compliance tools. Good understanding of identity and access management. Primary skills Strong experience with Microsoft 365 Admin Center and PowerShell. Proficiency in Exchange Online, Teams, SharePoint Online, and Azure AD. Familiarity with Microsoft Defender for Office 365 and compliance tools. Secondary skills Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate

Respond promptly to incidents and service requests related to Microsoft 365 applications, including but not limited to Exchange Online, SharePoint Online, MS Teams (including Teams Telephony), and OneDrive for Business. Diagnose and troubleshoot issues efficiently, ensuring a quick resolution and minimal impact on users. Maintain up-to-date documentation on common issues, troubleshooting steps, and standard operating procedures to facilitate knowledge sharing and enhance the team's efficiency. Monitor the Microsoft 365(Office 365) platform for potential issues, perform routine checks, and implement proactive measures to avoid service disruptions and optimize system performance. About 3-4 years (B Grade candidates) hands-on Experience on Microsoft 365(Office 365). Strong understanding of Microsoft 365(Office 365) suite components, including Exchange Online, SharePointOnline, MS Teams, and OneDrive for Business. Proficient in diagnosing and troubleshooting Microsoft 365(Office 365) issues, both independently and collaboratively. Experience working on large-scale projects. Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users effectively. A customer-centric approach and a passion for providing exceptional end-user support. Proactive and able to prioritize tasks effectively in a dynamic and fast-paced environment. Strong attention to detail and commitment to maintaining accurate documentation. Experience on Proofpoint email Gateway (Optional). Working knowledge of Microsoft 365(Office 365) PowerShell. Microsoft 365(Office 365) certifications, such as MS-900, MS-102 etc. Primary Skills Microsoft 365 MS Teams Proofpoint Secondary Skills PowerShell SharePoint

Our India division, Shadowcast India , is a forward-looking software development company committed to delivering scalable, secure, and user-centric technology solutions. We are currently hiring a team of Microsoft 365 Administrators/Engineers to support our prestigious clients in the financial services sector across the US, UK and European markets. In this role, you will be responsible for managing and optimizing the Microsoft 365 ecosystem across the organisation covering user provisioning, system configuration, security, compliance, and productivity tooling. You will serve as a vital link between the IT department and end users, ensuring Microsoft 365 tools are effectively leveraged to meet dynamic business needs. This is an excellent opportunity to be part of a high-performing support team, driving digital transformation and enhancing user experience in a fast-paced, innovation-led environment. Role & responsibilities Administer and support Microsoft 365 applications, including Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID (formerly Azure AD). Monitor system performance, manage user accounts and licenses, and configure security and compliance settings. Plan, execute, and support Office 365 migrations, upgrades, and integrations with minimal disruption to business operations. Collaborate with IT teams, stakeholders, and end-users to gather requirements, resolve issues, and deliver tailored solutions. Provide end-user support and technical training to ensure effective use of Microsoft 365 tools and improve productivity. Troubleshoot a wide range of hardware and software issues, including network and mobile device problems. Automate device provisioning and setup using Microsoft Autopilot, Intune, and other Mobile Device Management (MDM) tools. Stay current with the latest Office 365 features, industry best practices, and cloud collaboration trends. Recommend and implement improvements to existing systems, processes, and infrastructure. Escalate complex issues to appropriate teams while ensuring timely and professional resolution. Maintain detailed documentation of processes, configurations, incidents, and solutions. Deliver excellent customer service with a calm, solution-oriented approach during high-pressure situations. Contribute to a collaborative team environment that encourages experimentation, learning, and innovation. Preferred candidate profile Bachelors degree in Information Technology, Computer Science, or a related field Minimum of 5 years of experience in Office 365 administration Strong hands-on experience with Office 365 migrations, integrations, and troubleshooting Excellent analytical and problem-solving skills Must possess excellent English communication skillsboth written and verbalwith strong technical proficiency to deliver high-quality support over calls and emails. Experience delivering remote support through calls and emails with a high level of professionalism Ability to manage multiple priorities independently with a structured and proactive approach Friendly and customer-focused mindset with a commitment to service excellence Certification: Microsoft 365 Certified: Enterprise Administrator Expert (preferred)

Customer Support helps customers use Blackbaud's software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector. What youll d o Author Knowledgebase content, utilizing KCS methodologies, to just-in-time publish or edit existing Knowledgebase solutions. P articipate in the after-hours rotation for your product, depending on product, region, or team size. Work a frontline schedule to resolve incoming tickets through Chat, Phone, and Web channels. Quickly resolve or triage incoming questions and software incidents. Ensure accuracy and timeliness of case notes, regular customer follow-up on open incidents, and quick resolution of reported incidents within customer expectations. Capture case trend data through the use of incident categorization fields to help inform the root cause of customer contacts. Report service incidents or service requests to internal groups, acting as the customer-facing liaison for all service-related needs. Respond to new tickets with an initial response and attempt to resolve on the first contact. Accurately capture case notes and e ffectively manage cases by documenting all customer and internal resource interactions. Ensure that all notes are professional, concise, and actionable by others if needed. Set mutually agreed upon follow-up expectations and follow through on those commitments. Stay informed on product changes and rapidly learn information about product functionality changes. Recognize the bigger picture and adapt to change easily. Provide clear, concise, and relevant information, whether verbal or written, and choose the appropriate communication channel based on the level of urgency and detail that needs to be shared. Maintain composure and refuse to be paralyzed by uncertainty or ambiguity. Look for ways to make changes work rather than focusing on why change will not work, including making suggestions for increasing the effectiveness of changes. What youll bring Previous experience in a technical troubleshooting or contact center role. Demonstrated ability to rapidly learn new concepts and ideas. Demonstrated ability to work effectively in situations characterized by continual change. A commitment to delighting our customers by showing empathy, listening actively, paying close attention to what is being said, and demonstrating comprehension of the question or issue. Ownership and responsibility for customer issues and the ability to collaborate across multiple teams to ensure customers receive flawless service on integrating software services. Ability to independently and confidently resolve more issues, relying less heavily on more tenured team resources. Professionalism with both customers and members of Blackbaud, showing respect for others, and welcoming ideas that are different from your own. Ability to anticipate obstacles or problems and take timely steps to minimize impact on intended results. Demonstrated ability to achieve positive, concrete results with a commitment to goals and independent motivation to achieve goals and objectives. Continual building of both Blackbaud and product knowledge, not only through direct experience but also by reviewing documentation and training materials. Responds constructively to feedback about individual strengths and weaknesses. Application of critical thinking and ingenuity to problem-solving; collecting information, asking thoughtful questions, analyzing, and testing various solutions to provide the best possible result to our customers. Ability to work US hours (8am 6pm ET) Eligible for shift differential compensation. Some On call required after hours & weekends. Advanced level of English . Its a bonus if you have one or more of the following Experience with merchant processing, payment facilitator, or payment platforms, payment services providers, payment processing, and/or credit card processing. An understanding or experience with payment methods such as PayPal, Venmo, and Apple Pay. The ability to troubleshoot email deliverability concerns, including an understanding of SPF, DKIM, and DMARC . A general understanding of authentication processes such as SSO and MFA . Experience working in bookkeeping . Educational or professional experience troubleshooting web applications, cloud applications, infrastructure or web sites and single-page applications. An understanding of APIs (Application Programing Interface). You have experience troubleshooting email deliverability. Previous experience working in a technical support environment supporting educational software, parents or K-12 schools . Familiarity with the North American Education system . Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Date 3 Jun 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time L2 Office 365 Engineer in Bangalore were looking for Your future role Take on a new challenge and apply your technical and problem-solving expertise in a new cutting-edge field. Youll work alongside collaborative and innovative teammates. You'll play a key role in ensuring seamless operations of Office 365 services for our global workforce. Day-to-day, youll work closely with teams across the business (UCC Level 3, Service Desk, Local Support), troubleshoot and resolve complex issues, and contribute to service improvement initiatives, and much more. Youll specifically take care of Exchange Online and other Office 365 services, but also ensure high-quality customer service to Alstom end users. Well look to you for: Coordinating with UCC Level 3, Service Desk, and Local Support for operations and maintenance of Office 365 services. Providing Level 2 support for Office 365 services, including Exchange Online, SharePoint, and Teams. Troubleshooting, diagnosing, and resolving technical issues while identifying root causes and preventative actions. Maintaining high-quality customer service to end users and collaborating with them to understand and resolve issues. Driving efficiency through service improvement initiatives to reduce incidents and service requests. Providing technical knowledge sessions to Service Desk and Local Support teams. All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Graduated B.E or B-Tech. 4-6 years of experience supporting Office 365, Exchange Online, and Exchange on-premise services. Strong proficiency with Microsoft Office 365, Licensing, Exchange Online, and related services. Good knowledge of Anti-Spam, Exchange Online Protection (EOP), and PowerShell scripting. Understanding of email archiving, Data Loss Protection (DLP), eDiscovery, Retention Policies, and Litigation Hold. Familiarity with Office 365 Admin Center and troubleshooting tools. Basic knowledge of Active Directory, Azure Active Directory, and Microsoft Azure cloud platform. Strong oral and written communication skills, with a proactive and team-oriented mindset. Willingness to relocate to Bangalore and work in shifts. Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from boring daily routines. Work with cutting-edge technologies and security standards for digital collaboration tools. Collaborate with transverse teams and supportive colleagues. Contribute to innovative projects that make a global impact. Utilise our flexible and inclusive working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development, through award-winning learning programs. Progress towards senior roles in IT operations or technical leadership. Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension). You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Role & responsibilities Responsibilities: Investigate and resolve moderately complex issues in Exchange Online, OneDrive, Teams, and Intune. Perform mailbox migrations, shared mailbox configuration, and advanced email flow troubleshooting. Manage O365 licenses, groups, roles, and user policies. Configure and troubleshoot MFA, conditional access policies, and compliance settings. Support PowerShell-based scripting for automation or bulk tasks (e.g., user provisioning, reporting). Coordinate with Microsoft support or for partner / vendor for critical issue resolution. Required Technical Skills and Qualifications: Apprx 1.6 years of experience supporting Microsoft 365/O365 in a corporate environment. Proficiency in Office 365 Admin Center and related services (Exchange Online, Teams, OneDrive etc). Good understanding of Azure AD concepts. Experience with ticketing systems (e.g., Service desk). Working knowledge of PowerShell for M365 tasks is a plus. Strong customer service and communication skills. Ability to manage priorities in a fast-paced environment. Required Soft: Strong customer service mindset. Excellent communication skills. Manage priorities in a fast-paced environment. System and Process oriented. O365 admin console IceWarp Admin console microsoft Sharepoint G-Suite Admin console microsoft Exchange admin L-Dap directory Identity microsoft Veeam Cloud purview microsoft Onelogin admin console CloudCodes admin console Powershell,CMD Cisco Spam qurantine/Secure cloud email Preferred candidate profile - Immediate Joiner

Job Summary: We are seeking a skilled and experienced M365 Migration Specialist to lead and support large-scale migrations from Gsuite to Microsoft 365 and tenant-to-tenant transitions. The ideal candidate will be proficient with Microsoft 365 tools including Exchange Online (EXO), SharePoint Online (SPO), and OneDrive for Business (ODB). This role involves executing migration runbooks, troubleshooting issues, and collaborating with technical teams and customers to ensure seamless migrations. Key Responsibilities: Perform end-to-end Gsuite to Microsoft 365 migrations and tenant-to-tenant migrations. Execute migration runbooks accurately and efficiently. Manage migrations using Microsoft 365 stack tools such as Exchange Online, SharePoint Online, and OneDrive for Business. Support SharePoint On-Premise to Online migrations leveraging Content Matrix or Quest ODM tools. Troubleshoot migration challenges utilizing PowerShell scripting and other migration utilities. Collaborate with cross-functional teams and customers to coordinate smooth cutover activities and minimize downtime. Document migration processes and maintain runbooks for future reference. Required Skills and Qualifications: Proven hands-on experience in Gsuite to Microsoft 365 migration projects. Strong knowledge and proficiency in OneDrive, Exchange Online, and SharePoint Online. Experience with migration tools such as Content Matrix and Quest ODM. Excellent runbook execution and problem-solving skills. Familiarity with PowerShell scripting for migration troubleshooting and automation. Strong communication skills and the ability to effectively handle customer interactions. Nice to Have: Knowledge of Microsoft 365 Co-Pilot and Power Platform components including Power Automate and Dataverse. Understanding of SharePoint Search design and basics of SharePoint Framework (SPFx). Experience working with Azure Active Directory (Azure AD) and hybrid environments. Technical writing and documentation skills related to migration workflows and processes. Location-Hyderabad,Bengaluru,Coimbatore,Pune

Role & responsibilities Responsibilities: Investigate and resolve moderately complex issues in Exchange Online, OneDrive, Teams, and Intune. Perform mailbox migrations, shared mailbox configuration, and advanced email flow troubleshooting. Manage O365 licenses, groups, roles, and user policies. Configure and troubleshoot MFA, conditional access policies, and compliance settings. Support PowerShell-based scripting for automation or bulk tasks (e.g., user provisioning, reporting). Coordinate with Microsoft support or for partner / vendor for critical issue resolution. Required Technical Skills and Qualifications: Aprx 5 years of experience supporting Microsoft 365/O365 in a corporate environment. Proficiency in Office 365 Admin Center and related services (Exchange Online, Teams, OneDrive etc). Good understanding of Azure AD concepts. Experience with ticketing systems (e.g., Service desk). Working knowledge of PowerShell for M365 tasks is a plus. Strong customer service and communication skills. Ability to manage priorities in a fast-paced environment. Required Soft: Strong customer service mindset. Excellent communication skills. Manage priorities in a fast-paced environment. System and Process oriented. O365 admin console IceWarp Admin console microsoft Sharepoint G-Suite Admin console microsoft Exchange admin L-Dap directory Identity microsoft Veeam Cloud purview microsoft Onelogin admin console CloudCodes admin console Powershell,CMD Cisco Spam qurantine/Secure cloud email Preferred candidate profile - Immediate Joiner

Requirements Elicitation, Understanding, Analysis, & Management Understand the project's Vision and requirements, and contribute to the creation of the supplemental requirements, building the low-level technical specifications for a particular platform and/or service solution. Project Planning, Tracking, & Reporting Estimate the tasks and resources required to design, create (build), and test the code for assigned module(s). Provide inputs in creating the detailed schedule for the project. Support the team in project planning activities, in evaluating risks, and shuffle priorities based on unresolved issues. During development and testing, ensure that assigned parts of the project/modules are on track with respect to schedules and quality. Note scope changes within the assigned modules and work with the team to shuffle priorities accordingly. Communicate regularly with the team about development changes, scheduling, and status. Participate in project review meetings. Tracking and reporting progress for assigned modules Design: Create a detailed (LLD) design for the assigned piece(s) with possible alternate solutions. Ensure that LLD design meets business requirements. Submit the LLD design for review. Fix the detailed (LLD) design for the assigned piece(s) for the comments received from team. Development & Support Build the code of high-priority and complex systems according to the functional specifications, detailed design, maintainability, and coding and efficiency standards. Use code management processes and tools to avoid versioning problems. Ensure that the code does not affect the functioning of any external or internal systems. Perform peer reviews of code to ensure it meets coding and efficiency standards. Act as the primary reviewer to review the application code created by software engineers to ensure compliance to defined standards. Recommend changes to the code as required. Testing & Debugging Attend the Test Design walkthroughs to help verify that the plans and conditions will test all functions and features effectively. Perform impact analysis for issues assigned to self and software engineers. Actively assist with project- and code-level problem solving, such as suggesting paths to explore when testing engineers or software engineers encounter a debugging problem, and escalate urgent issues. Documentation Review technical documentation for the code for accuracy, completeness, and usability. Document and maintain the reviews conducted and the unit test results. Process Management Adhere to the project and support processes. Adhere to best practices and comply with approved policies, procedures, and methodologies, such as the SDLC cycle for different project sizes. Shows responsibility for corporate funds, materials and resources. Ensure adherence to SDLC and audits requirements. Adhere to best practices and comply with approved policies, procedures, and methodologies. Position Summary As a Lead Collaboration Engineer at Guardian Life Insurance, you will be responsible for designing, building, testing, deploying, and supporting Microsoft 365 collaboration capabilities for 16,000 users globally. You are Excellent problem solver Strong collaborator with team members and other teams Strong communicator, documenter, and presenter Strong project ownership and execution skills, ensuring timely and quality delivery. Continuous self-learner, subject matter expert for Microsoft 365 You have Bachelor’s degree in computer science, Information Technology, or significant relevant experience 5+ years of experience, preferably in a large financial services enterprise Expert-level experience with Microsoft 365: Administration, Outlook/Exchange Online/Exchange Server, Teams, SharePoint Online/OneDrive, Power Automate, Viva Engage (Yammer), Stream, PowerShell scripting, advanced troubleshooting diagnostics, Copilot, Word, Excel, PowerPoint, OneNote, Visio, Project, Whiteboard, To Do, Planner, Lists, Viva Insights, Power Apps, Loop, Azure. Intermediate-level experience with Proofpoint E-mail Protection or a similar e-mail security service – Administration, Routing, Allow/Block List, Encryption, DLP, Send Securely, Secure Portal, SPF/DKIM/DMARC, delivery troubleshooting, incident response. Knowledge of other complimentary collaboration applications are desired: Zoom, BitTitan MigrationWiz, or ShareGate. Strong knowledge of IT Service Management and ITIL, preferably using Service Now – Incidents, Tasks, Problems, Knowledge, CMDB, Reporting, Dashboards. Proven ability to manage support and request tickets within SLAs, and drive Microsoft support cases to closure. Knowledge of Project Management using waterfall and agile frameworks. Proven ability to complete projects reliably and with quality. Knowledge of Networking and Security - DNS, Active Directory, Entra ID (Azure AD) including conditional access policies, certificates, firewalls, proxies, cloud access security brokers (CASB), single sign on (SSO), multi-factor authentication (MFA), data loss prevention (DLP) and identity and access management (IAM). Knowledge of Endpoints, Servers, and Cloud – Devices, operating systems, browsers, Intune, System Center, Nexthink, Amazon AWS, Azure. Microsoft certifications are desired, preferably MS-900, MS-700, MS-721, MS-102 You will Deliver excellent support for Collaboration capabilities to achieve service level agreements. Participation in the team on-call support rotation is required. Design, build, test, and deploy new Collaboration capabilities to achieve strategic goals and key deliverables reliably and with quality. Current goals are focused on Copilot, and Service Improvements. Reporting Relationships As our Collaboration Engineer, you will administratively report to our Delivery Manager/ Head of IT who reports to our Head of Infrastructure IT; and functionally to the Head of Collaboration Technology. Location: This position can be based in any of the following locations: Gurgaon For internal use only: R000106866

Roles and Responsibilities : Manage SharePoint sites, including creating, editing, and deleting site collections, sites, and lists. Configure Exchange Online services such as email accounts, distribution groups, public folders, and shared calendars. Provide technical support for Microsoft Office applications (Word) on Windows operating systems. Troubleshoot issues related to OneDrive file storage and sharing. Job Requirements : 4-13 years of experience in IT administration with expertise in Microsoft technologies. Strong knowledge of MS Exchange Server administration including configuration of mailboxes, distribution groups, public folders, and shared calendars. Proficiency in managing SharePoint sites using SharePoint Administration Center or PowerShell scripting.

Responsibilities: * Coordinate meetings & events * Manage office operations * Maintain confidentiality at all times * Ensure compliance with company policies * Prepare reports using Excel Health insurance Annual bonus Provident fund

We are looking for experienced Asst Manager / Manager IT Infrastructure to supp our Microsoft-based infrastructure.This role demands a strong focus operations,covering Microsoft 365, Azure, SharePoint, and Active Directory, both cloud & on-premises