IT Support Engineer

Basic Details

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About LatentBridge

LatentBridge is a leading AI-powered business automation company helping enterprises streamline complex, high-volume processes using intelligent automation, document processing, and decision orchestration. We are expanding our India operations and seeking a skilled IT Support Engineer to strengthen our internal IT infrastructure and user support.

Key Responsibilities

· Provide Level 1 & Level 2 technical support to employees for hardware, software, and network issues.

· Manage and resolve IT tickets within defined SLAs through the internal ticketing system.

· Install, configure, and maintain laptops, desktops, printers, and meeting-room equipment.

· Support and maintain local network infrastructure: switches, routers, Wi-Fi, VPN, and firewalls.

MS365 administration

· Handle user onboarding/offboarding including device setup, account creation, and access provisioning.

· Maintain IT asset inventory and documentation.

· Apply software updates, OS patches, and help enforce IT security policies.

· Work with external vendors for hardware repairs, purchase, warranty claims, etc.

· Provide basic IT training to employees and create/update IT SOPs and knowledge base documentation.

MDM solutions

Microsoft Intune setup/administration

· Participate in after-hours support when required for critical needs.

Skills & Qualifications

· Bachelor’s degree in Computer Science, Information Technology, Electronics, or equivalent experience.

· 3–5 years of experience in IT Support / Helpdesk / Desktop Support roles.

· Strong technical knowledge of Windows OS, basic macOS & Linux troubleshooting.

Microsoft 365 (MS365) administration

· Good understanding of networking fundamentals (TCP/IP, DNS, DHCP), VPN technologies, and firewalls.

· Experience with Active Directory, group policies, and identity management.

MDM tools

· Knowledge of Microsoft Intune concepts (even basic exposure) is an advantage as the company may adopt Intune in future.

· Experience with ticketing systems and ITSM practices.

· Strong communication, problem-solving, and customer service skills.

· Certifications (good to have): Microsoft 365 certifications, CompTIA A+, CCNA, ITIL.

What We Offer

· Opportunity to work with a fast-growing, AI-first global team.

· Exposure to modern IT environments—including cloud, security, and enterprise productivity tools.

· Growth and learning opportunities, including certifications and training.

· Collaborative and inclusive culture focused on innovation and ownership.

· Competitive compensation and benefits.

Why Join LatentBridge?

· Influence and strengthen the internal IT backbone of a growing tech company.

· Work with modern tools and evolving IT practices such as cloud administration and future MDM initiatives.

· Join high-performance teams in Bhopal and Pune that value integrity, learning, and innovation.

Please share your CV atkaushalraj.choudhary@latentbridge.comwith Subject - IT Support Engineer, Pune.

Thanks & Regards,

Kaushal Choudhary

Sr. Executive Operation & Administration

LatentBridge Private Limited

+91-9604547532