Your role at Dynatrace Job Description This is a key role within the Sales group. We are seeking a hands-on, creative leader to work directly with the Region’s business partner to create, provide and align strategic support to senior sales leadership. The person filling this role will partner directly with RVP and RDs of the assigned regions, serving as their primary business partner, and will be responsible for providing forward-looking insights to guide Sales Management on areas of growth and improvement for the business. Drive the overall sales productivity and effectiveness through a consistent and predictable business cadence Combined catalyst for accelerating rapid growth by executing key business strategies for sustained growth Demonstrate cross functional leadership driving agreed objectives/business outcomes Offer insight and drive sales process innovation + simplification to the broader business Financial year planning facilitates the development of the GTM to maximize sales productivity. Drives a consistent business cadence and a predictable business in partnership with sales leaders to drive pace of business and GTM to meet critical KPIs. Keeps sales leaders ahead of business issues, specific to forecast and quarterly results, and concerns to proactively address versus reactively address. Execute sales enablement in the region and demonstrate quantifiable results (pipeline) Provide proactive and actionable insight to sales leadership to build quality pipeline & drive growth areas Works with sales management to quickly understand key differentiators to exploit sales and market opportunities. Assists sales management in understanding and addressing sales deficiencies, process bottlenecks and performance inconsistencies. Provide opportunity analysis based on total addressable market (white space reporting) Partners as required with necessary teams to deliver and maintain operational training of sales systems, processes, sales programs Qualifications What will help you succeed 5-10 years of progressive Sales Operations experience and a bachelor’s degree in business, Management or relevant field or its equivalent; a master’s degree is a plus. Capability to implement best in class processes focused on delivering business results. Ensure decisions are aligned with the interests of Dynatrace’s shareholders and will drive value shareholder value. Experience with and working knowledge of Salesforce.com is required. Experience in the software/high-tech industry is a plus. Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice Show more Show less

Your role at Dynatrace As we continue our rapid expansion across the APAC region, we are looking for an experienced Talent Acquisition Advisor for a 12-month fixed-term contract to help us achieve our aggressive growth targets in India. In this role, you will partner with leaders to develop and implement innovative sourcing and assessment strategies tailored to our needs. You will serve as the primary contact for our candidates, ensuring that they have a top-tier experience throughout the recruitment process. Additionally, you will be involved in creating and conducting assessment centers, allowing you to utilize your creativity through exciting project work. This position will be based in Bangalore and will report to the Talent Acquisition Manager for the APAC region. Key Responsibilities: Develop innovative and proactive strategies to attract and recruit top performers. Lead full lifecycle recruitment process with candidates for the requested roles Work with hiring managers on headcount planning and recruiting process review Act as a business partner with hiring managers and HR across APAC to ensure a seamless recruitment process. Track goals, metrics and performance for the hiring cycle, regularly communicating status and results to key business partners and stakeholders Develop targeted campus strategies and deliver diverse, highly qualified student talent pipelines Represent and coordinate Dynatrace’s presence at career fairs and University events across India when needed. Foster and cultivate relationships with candidates, internal stakeholders, and executive leadership to deliver upon short and long-term needs. Partner with an employer branding to build awareness in the markets you support. Collaborate effectively and act as a trusted advisor with leaders across the business. Lead and participate a regional or global recruitment programs. Build strong candidate pipelines to support future openings, particularly in customer and technical support roles Deliver outstanding candidate and onboarding experience for new hires and students What will help you succeed At least 1-2 years of multiple discipline recruiting experience in India Success track record of direct sourcing candidates at all levels. Previous experience in volume / bulk recruitment and running assessment centres Have experience working in high-growth and preferably SaaS global organizations. Have experience in organizations that have undergone significant growth, change, and/or international expansion. Possess strong business acumen. You are independent and self-motivated to bring new ideas/new ways to reach top talent. Possess excellent communication and interpersonal skills with a proven ability to take initiative and build strong, productive relationships. Have a strong sense of urgency and the ability to work in a fast-paced, ever-changing environment. High level of accountability with a focus on the customer and a passion for winning Demonstrated ability to prioritize multiple assignments while ensuring an exceptional experience effectively Strong attention to detail to ensure accurate reporting You have strong comprehension of spoken and written English Bachelor’s degree or higher is required Self-starter, open and flexible with the ability to manage through constant change Strong communicator, influencer and highly organized Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Attractive compensation packages and stock purchase options with numerous benefits and advantages. Discover more perks & benefits Growth opportunities - find out how Dynatrace supports your career development and personal growth journey: https://careers.dynatrace.com/grow-with-us/career-development/ Flexible working - our flexible and trusting work environment fits your current life situation: https://careers.dynatrace.com/ways-of-work/ Relocation Support - discover how we can support you if you wish to join us at one of our global locations: https://careers.dynatrace.com/relocation/

Your role at Dynatrace As we continue our rapid expansion across the APAC region, we are looking for an experienced Talent Acquisition Advisor for a 12-month fixed-term contract to help us achieve our aggressive growth targets in India. In this role, you will partner with leaders to develop and implement innovative sourcing and assessment strategies tailored to our needs. You will serve as the primary contact for our candidates, ensuring that they have a top-tier experience throughout the recruitment process. Additionally, you will be involved in creating and conducting assessment centers, allowing you to utilize your creativity through exciting project work. This position will be based in Bangalore and will report to the Talent Acquisition Manager for the APAC region. Key Responsibilities: Develop innovative and proactive strategies to attract and recruit top performers. Lead full lifecycle recruitment process with candidates for the requested roles Work with hiring managers on headcount planning and recruiting process review Act as a business partner with hiring managers and HR across APAC to ensure a seamless recruitment process. Track goals, metrics and performance for the hiring cycle, regularly communicating status and results to key business partners and stakeholders Develop targeted campus strategies and deliver diverse, highly qualified student talent pipelines Represent and coordinate Dynatrace’s presence at career fairs and University events across India when needed. Foster and cultivate relationships with candidates, internal stakeholders, and executive leadership to deliver upon short and long-term needs. Partner with an employer branding to build awareness in the markets you support. Collaborate effectively and act as a trusted advisor with leaders across the business. Lead and participate a regional or global recruitment programs. Build strong candidate pipelines to support future openings, particularly in customer and technical support roles Deliver outstanding candidate and onboarding experience for new hires and students What Will Help You Succeed At least 1-2 years of multiple discipline recruiting experience in India Success track record of direct sourcing candidates at all levels. Previous experience in volume / bulk recruitment and running assessment centres Have experience working in high-growth and preferably SaaS global organizations. Have experience in organizations that have undergone significant growth, change, and/or international expansion. Possess strong business acumen. You are independent and self-motivated to bring new ideas/new ways to reach top talent. Possess excellent communication and interpersonal skills with a proven ability to take initiative and build strong, productive relationships. Have a strong sense of urgency and the ability to work in a fast-paced, ever-changing environment. High level of accountability with a focus on the customer and a passion for winning Demonstrated ability to prioritize multiple assignments while ensuring an exceptional experience effectively Strong attention to detail to ensure accurate reporting You have strong comprehension of spoken and written English Bachelor’s degree or higher is required Self-starter, open and flexible with the ability to manage through constant change Strong communicator, influencer and highly organized Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Attractive compensation packages and stock purchase options with numerous benefits and advantages. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice Show more Show less

Your role at Dynatrace Job Description This is a key role within the Sales group. We are seeking a hands-on, creative leader to work directly with the Region’s business partner to create, provide and align strategic support to senior sales leadership. The person filling this role will partner directly with RVP and RDs of the assigned regions, serving as their primary business partner, and will be responsible for providing forward-looking insights to guide Sales Management on areas of growth and improvement for the business. Drive the overall sales productivity and effectiveness through a consistent and predictable business cadence Combined catalyst for accelerating rapid growth by executing key business strategies for sustained growth Demonstrate cross functional leadership driving agreed objectives/business outcomes Offer insight and drive sales process innovation + simplification to the broader business Financial year planning facilitates the development of the GTM to maximize sales productivity. Drives a consistent business cadence and a predictable business in partnership with sales leaders to drive pace of business and GTM to meet critical KPIs. Keeps sales leaders ahead of business issues, specific to forecast and quarterly results, and concerns to proactively address versus reactively address. Execute sales enablement in the region and demonstrate quantifiable results (pipeline) Provide proactive and actionable insight to sales leadership to build quality pipeline & drive growth areas Works with sales management to quickly understand key differentiators to exploit sales and market opportunities. Assists sales management in understanding and addressing sales deficiencies, process bottlenecks and performance inconsistencies. Provide opportunity analysis based on total addressable market (white space reporting) Partners as required with necessary teams to deliver and maintain operational training of sales systems, processes, sales programs Qualifications What will help you succeed 5-10 years of progressive Sales Operations experience and a bachelor’s degree in business, Management or relevant field or its equivalent; a master’s degree is a plus. Capability to implement best in class processes focused on delivering business results. Ensure decisions are aligned with the interests of Dynatrace’s shareholders and will drive value shareholder value. Experience with and working knowledge of Salesforce.com is required. Experience in the software/high-tech industry is a plus. Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice Show more Show less

Your role at Dynatrace Job Description This is a key role within the Sales group. We are seeking a hands-on, creative leader to work directly with the Region’s business partner to create, provide and align strategic support to senior sales leadership. The person filling this role will partner directly with RVP and RDs of the assigned regions, serving as their primary business partner, and will be responsible for providing forward-looking insights to guide Sales Management on areas of growth and improvement for the business. Drive the overall sales productivity and effectiveness through a consistent and predictable business cadence Combined catalyst for accelerating rapid growth by executing key business strategies for sustained growth Demonstrate cross functional leadership driving agreed objectives/business outcomes Offer insight and drive sales process innovation + simplification to the broader business Financial year planning facilitates the development of the GTM to maximize sales productivity. Drives a consistent business cadence and a predictable business in partnership with sales leaders to drive pace of business and GTM to meet critical KPIs. Keeps sales leaders ahead of business issues, specific to forecast and quarterly results, and concerns to proactively address versus reactively address. Execute sales enablement in the region and demonstrate quantifiable results (pipeline) Provide proactive and actionable insight to sales leadership to build quality pipeline & drive growth areas Works with sales management to quickly understand key differentiators to exploit sales and market opportunities. Assists sales management in understanding and addressing sales deficiencies, process bottlenecks and performance inconsistencies. Provide opportunity analysis based on total addressable market (white space reporting) Partners as required with necessary teams to deliver and maintain operational training of sales systems, processes, sales programs Qualifications What will help you succeed 5-10 years of progressive Sales Operations experience and a bachelor’s degree in business, Management or relevant field or its equivalent; a master’s degree is a plus. Capability to implement best in class processes focused on delivering business results. Ensure decisions are aligned with the interests of Dynatrace’s shareholders and will drive value shareholder value. Experience with and working knowledge of Salesforce.com is required. Experience in the software/high-tech industry is a plus. Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice Show more Show less

Company Description Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences. Your role at Dynatrace We are excited to hire a Contract Manager, Commercial, to join the Global Commercial Legal team in support of the sales, partner channel, and procurement organizations. You will review, negotiate, structure, and manage commercial contracts that establish business relationships with third parties, such as vendors, customers, and channel partners. You will have primary responsibility for non-disclosure agreements, RFPs, amendments, transactional documents (e.g., order forms), and modifications to standard commercial sell-side and buy-side agreements. You will leverage Dynatrace’s guidelines and policies to resolve non-compliant terms, escalating legal and business risks to attorneys and/or key functional stakeholders, and assist in the resolution, as necessary. You will respond promptly to legal-related requests from internal clients across functional groups including the bid team, order management, services, partner channel operations and procurement. You will collaborate and work closely with attorneys and other professionals within the legal team. You will manage and ensure contract documentation is complete, accurate and accessible in the company’s content management repositories, including the Contract Lifecycle Management (CLM) repository. You will support the continuous improvement of standard agreements, policies, processes, and overall contract management. You will perform administrative duties relevant to contract review and management. Qualifications What will help you succeed 4-6+ years’ overall contract management experience. At least 4 years’ experience managing commercial contracts, preferably in an in-house role with a software or technology-oriented company. Proficiency in CLM software, and document management tools. Ability to review and redline contracts using track changes in MS Word. Experience with the following types of transactions: SaaS licensing, professional services, reseller agreements, and vendor/supplier contracts. Strong business sensibilities and ability to exercise sound judgment. Able to manage multiple transactions and issues at one time. With limited guidance, able to work independently and efficiently under time pressures and deadlines in a sales-driven environment without sacrificing attention to detail. Strong written and verbal communication and inter-personal skills, with a collaborative and solution-oriented mindset. Ability to work with all levels of internal management highlighting a customer service-oriented approach. A team player with an attitude that no job is too big or too small. Must be fluent in English, both written and verbal. Why you will love being a Dynatracer Dynatrace is the leading AI-powered observability platform. We empower today's AI-enabled digital enterprises to understand their systems and data so they can analyze, automate and innovate faster We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences Over 50% of the Fortune 100 companies are current customers of Dynatrace Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice

Short Description Dynatrace is the leading AI-powered observability platform. We empower today's AI-enabled digital enterprises to understand their systems and data so they can analyze, automate and innovate faster. With Dynatrace, our customers can transform complexity into their greatest asset and drive their business forward. Your role at Dynatrace As we continue our rapid expansion across the APAC region, we are looking for an experienced Talent Acquisition Advisor for a 12-month fixed-term contract to help us achieve our aggressive growth targets in India. In this role, you will partner with leaders to develop and implement innovative sourcing and assessment strategies tailored to our needs. You will serve as the primary contact for our candidates, ensuring that they have a top-tier experience throughout the recruitment process. Additionally, you will be involved in creating and conducting assessment centers, allowing you to utilize your creativity through exciting project work. This position will be based in Bangalore and will report to the Talent Acquisition Manager for the APAC region. Key Responsibilities: Develop innovative and proactive strategies to attract and recruit top performers. Lead full lifecycle recruitment process with candidates for the requested roles Work with hiring managers on headcount planning and recruiting process review Act as a business partner with hiring managers and HR across APAC to ensure a seamless recruitment process. Track goals, metrics and performance for the hiring cycle, regularly communicating status and results to key business partners and stakeholders Develop targeted campus strategies and deliver diverse, highly qualified student talent pipelines Represent and coordinate Dynatrace’s presence at career fairs and University events across India when needed. Foster and cultivate relationships with candidates, internal stakeholders, and executive leadership to deliver upon short and long-term needs. Partner with an employer branding to build awareness in the markets you support. Collaborate effectively and act as a trusted advisor with leaders across the business. Lead and participate a regional or global recruitment programs. Build strong candidate pipelines to support future openings, particularly in customer and technical support roles Deliver outstanding candidate and onboarding experience for new hires and students What Will Help You Succeed At least 1-2 years of multiple discipline recruiting experience in India Success track record of direct sourcing candidates at all levels. Previous experience in volume / bulk recruitment and running assessment centres Have experience working in high-growth and preferably SaaS global organizations. Have experience in organizations that have undergone significant growth, change, and/or international expansion. Possess strong business acumen. You are independent and self-motivated to bring new ideas/new ways to reach top talent. Possess excellent communication and interpersonal skills with a proven ability to take initiative and build strong, productive relationships. Have a strong sense of urgency and the ability to work in a fast-paced, ever-changing environment. High level of accountability with a focus on the customer and a passion for winning Demonstrated ability to prioritize multiple assignments while ensuring an exceptional experience effectively Strong attention to detail to ensure accurate reporting You have strong comprehension of spoken and written English Bachelor’s degree or higher is required Self-starter, open and flexible with the ability to manage through constant change Strong communicator, influencer and highly organized Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Attractive compensation packages and stock purchase options with numerous benefits and advantages. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice

Your role at Dynatrace We are seeking a visionary and execution-focused Senior Director of Technical Support to build, lead, and scale our Technical Product Specialist (Tier I / real-time chat) and Technical Support Engineer (Tier II / ticket-based) teams in Bangalore. This role will be instrumental in expanding our footprint to over 100+ professionals within 12 months, while ensuring the team delivers world-class 24/7 global support to Dynatrace customers. This leader will work closely with global support leadership, cross-functional teams, and regional stakeholders to create a high-impact support experience that aligns to our customers’ evolving technical needs and Dynatrace’s enterprise software environment. Responsibilities: Scale & Lead: Grow the India-based technical support organization from ~35 to 100+ professionals within 12 months, developing both strategic direction and operational execution. Lead the establishment of a new office, playing a pivotal role in shaping and fostering a positive, inclusive, and high-performance organizational culture, while coaching, mentoring, and developing a team of junior managers and technical experts to create a performance-driven, inclusive, and customer-obsessed environment. Operational Excellence: Define and optimize support workflows, metrics, and KPIs across chat and ticket channels to drive speed, resolution quality, and customer satisfaction. Customer-Centric Strategy: Champion the voice of the customer, ensuring that our support engagements lead to meaningful product value realization, reduced time to resolution, and improved customer retention. Global Collaboration: Partner with global peers and internal stakeholders across Customer Success, Product, Engineering, and R&D to ensure alignment and knowledge-sharing. 24/7 Support Readiness: Implement effective staffing, shift coverage, and escalation management to provide seamless global coverage. Hiring & Onboarding: Partner with Talent Acquisition to attract and onboard top-tier technical talent in the region. Process Maturity: Drive operational maturity, knowledge management, and enablement programs to support team development and technical depth What Will Help You Succeed Qualifications: 12+ years in enterprise software support or technical customer experience roles, with at least 5+ years in senior leadership roles managing global or regional teams. Proven track record of scaling high-performing technical support or product specialist teams in a SaaS or enterprise software environment. Strong understanding of cloud-native platforms, observability, or enterprise application performance management (APM) is highly preferred. Experience leading both real-time and asynchronous support channels (e.g., chat, ticketing, phone/escalations). Strategic thinker with the ability to translate vision into execution in fast-paced, high-growth environments. Strong cross-functional collaboration and communication skills. Demonstrated ability to lead distributed, global teams with empathy, clarity, and decisiveness. Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice

Your role at Dynatrace At Dynatrace, our post-sales experience is unified under Dynatrace ONE—a program that brings together Customer Success, Technical Support, and Services to help customers succeed. Our mission is to deliver exceptional customer experiences through strategic guidance, proactive engagement, and deep technical expertise. As a Senior Manager, Customer Success based in India, you’ll lead a team of up to 8 Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). Your focus will be on driving customer satisfaction, ensuring customers realize the full value of their Dynatrace investment, and identifying opportunities for growth and retention. You’ll collaborate across teams, coach and develop your team, and serve as a strategic partner to some of our most important customers. What You’ll Do Lead and manage a team of CSMs and CSEs: hiring, coaching, setting goals, and driving performance. Build a strong onboarding and development program to help your team succeed and grow. Improve and scale key customer success processes—like success planning, adoption tracking, and strategic reviews. Monitor and report on key metrics: renewal rates, customer health, product usage, and satisfaction. Partner with Sales, Services, Support, and Product teams to deliver a seamless customer experience. Act as a strategic advisor and escalation point for high-profile or at-risk accounts. Collaborate with Account Executives and Service Delivery Managers to position Dynatrace ONE and Enterprise Support early in the customer journey. Gather customer feedback and insights to continuously improve our programs and offerings. What Will Help You Succeed 5+ years in Customer Success or Account Management, ideally in SaaS or tech. Experience with cloud technologies or observability platforms. Proven leadership experience with measurable impact. Strong track record of customer retention and renewal success (93%+ preferred). Excellent communication, presentation, and relationship-building skills. Ability to lead cross-functional collaboration and drive accountability. Data-driven mindset with a proactive, organized approach. Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice

Your role at Dynatrace The IT Support Engineer role is responsible for providing local and remote technical services to Dynatrace employees worldwide via a variety of support tools including support portal, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and the ability to operate independently to implement technical solutions. The ability to work within a global team is imperative and experience working internationally / across multiple time zones is preferable.You must have a desire to work within and contribute to global procedures and practices. This role requires office-based working conditions with office attendance five days a week. Responsibilities: Proactively monitor the internal support channels, to ensure the qualification, prioritisation and resolution of incidents and Service Requests. Ensure qualified and documented escalation of issues to Business Systems and Infrastructure specialists where necessary and coordinate solution attempts. Implement local and regional projects as part of global programs such as the deployment of new client hardware and software technologies, asset logistics, and demand management, office relocations. Liaise with local logistics vendors to coordinate the secure storage, timely deployment, and efficient retrieval of IT hardware in accordance with operational and project-specific requirements. Maintain process & workflow documentation related to Service Desk operations for both internal and customer use cases. Using global process and automation, install, configure, and deploy leading-edge devices (High-Performance laptops, Macbooks, mobile devices etc.) running current Windows, Mac and Linux Operating Systems. Prepare digital collaboration tools, meeting room, and conference area equipment for employee events. Ensure the accuracy of hardware asset information, including the disposal of assets Provide suggestions and feedback for team & workplace operational process improvement. What Will Help You Succeed 5-7 years of experience in a technical services role or a related IT support function. Excellent interpersonal and communication skills with strong customer-service orientation Strong technical aptitude and ability to learn new skills and research solutions independently Reliable and punctual, dependable; able to work with minimal or zero supervision Ability to support technical change management processes, liaising with internal teams and stakeholders Ability to work within standard operating procedures and contribute to the development of these procedures Ability to work within corporate policies, raising exceptional issues and addressing business needs proactively Ability to contextualize and match business requirements to technical solutions Detailed knowledge of iOS and Apple hardware devices; Android Detailed knowledge of Microsoft Windows, Office 365 and PC hardware devices Experience with industry standard Service Desk management solutions, e.g., ServiceNow, Jira Experience in an environment with centralized network and infrastructure services Experience with client build and management solutions, e.g., Autopilot/ Intune Experience as a contributor to a large corporate project Willingness to work a flexible schedule with occasional overtime Must be fluent in English Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice