Your role at Dynatrace Job Description This is a key role within the Sales group. We are seeking a hands-on, creative leader to work directly with the Region’s business partner to create, provide and align strategic support to senior sales leadership. The person filling this role will partner directly with RVP and RDs of the assigned regions, serving as their primary business partner, and will be responsible for providing forward-looking insights to guide Sales Management on areas of growth and improvement for the business. Drive the overall sales productivity and effectiveness through a consistent and predictable business cadence Combined catalyst for accelerating rapid growth by executing key business strategies for sustained growth Demonstrate cross functional leadership driving agreed objectives/business outcomes Offer insight and drive sales process innovation + simplification to the broader business Financial year planning facilitates the development of the GTM to maximize sales productivity. Drives a consistent business cadence and a predictable business in partnership with sales leaders to drive pace of business and GTM to meet critical KPIs. Keeps sales leaders ahead of business issues, specific to forecast and quarterly results, and concerns to proactively address versus reactively address. Execute sales enablement in the region and demonstrate quantifiable results (pipeline) Provide proactive and actionable insight to sales leadership to build quality pipeline & drive growth areas Works with sales management to quickly understand key differentiators to exploit sales and market opportunities. Assists sales management in understanding and addressing sales deficiencies, process bottlenecks and performance inconsistencies. Provide opportunity analysis based on total addressable market (white space reporting) Partners as required with necessary teams to deliver and maintain operational training of sales systems, processes, sales programs Qualifications What will help you succeed 5-10 years of progressive Sales Operations experience and a bachelor’s degree in business, Management or relevant field or its equivalent; a master’s degree is a plus. Capability to implement best in class processes focused on delivering business results. Ensure decisions are aligned with the interests of Dynatrace’s shareholders and will drive value shareholder value. Experience with and working knowledge of Salesforce.com is required. Experience in the software/high-tech industry is a plus. Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice Show more Show less
Your role at Dynatrace As we continue our rapid expansion across the APAC region, we are looking for an experienced Talent Acquisition Advisor for a 12-month fixed-term contract to help us achieve our aggressive growth targets in India. In this role, you will partner with leaders to develop and implement innovative sourcing and assessment strategies tailored to our needs. You will serve as the primary contact for our candidates, ensuring that they have a top-tier experience throughout the recruitment process. Additionally, you will be involved in creating and conducting assessment centers, allowing you to utilize your creativity through exciting project work. This position will be based in Bangalore and will report to the Talent Acquisition Manager for the APAC region. Key Responsibilities: Develop innovative and proactive strategies to attract and recruit top performers. Lead full lifecycle recruitment process with candidates for the requested roles Work with hiring managers on headcount planning and recruiting process review Act as a business partner with hiring managers and HR across APAC to ensure a seamless recruitment process. Track goals, metrics and performance for the hiring cycle, regularly communicating status and results to key business partners and stakeholders Develop targeted campus strategies and deliver diverse, highly qualified student talent pipelines Represent and coordinate Dynatrace’s presence at career fairs and University events across India when needed. Foster and cultivate relationships with candidates, internal stakeholders, and executive leadership to deliver upon short and long-term needs. Partner with an employer branding to build awareness in the markets you support. Collaborate effectively and act as a trusted advisor with leaders across the business. Lead and participate a regional or global recruitment programs. Build strong candidate pipelines to support future openings, particularly in customer and technical support roles Deliver outstanding candidate and onboarding experience for new hires and students What will help you succeed At least 1-2 years of multiple discipline recruiting experience in India Success track record of direct sourcing candidates at all levels. Previous experience in volume / bulk recruitment and running assessment centres Have experience working in high-growth and preferably SaaS global organizations. Have experience in organizations that have undergone significant growth, change, and/or international expansion. Possess strong business acumen. You are independent and self-motivated to bring new ideas/new ways to reach top talent. Possess excellent communication and interpersonal skills with a proven ability to take initiative and build strong, productive relationships. Have a strong sense of urgency and the ability to work in a fast-paced, ever-changing environment. High level of accountability with a focus on the customer and a passion for winning Demonstrated ability to prioritize multiple assignments while ensuring an exceptional experience effectively Strong attention to detail to ensure accurate reporting You have strong comprehension of spoken and written English Bachelor’s degree or higher is required Self-starter, open and flexible with the ability to manage through constant change Strong communicator, influencer and highly organized Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Attractive compensation packages and stock purchase options with numerous benefits and advantages. Discover more perks & benefits Growth opportunities - find out how Dynatrace supports your career development and personal growth journey: https://careers.dynatrace.com/grow-with-us/career-development/ Flexible working - our flexible and trusting work environment fits your current life situation: https://careers.dynatrace.com/ways-of-work/ Relocation Support - discover how we can support you if you wish to join us at one of our global locations: https://careers.dynatrace.com/relocation/
Your role at Dynatrace As we continue our rapid expansion across the APAC region, we are looking for an experienced Talent Acquisition Advisor for a 12-month fixed-term contract to help us achieve our aggressive growth targets in India. In this role, you will partner with leaders to develop and implement innovative sourcing and assessment strategies tailored to our needs. You will serve as the primary contact for our candidates, ensuring that they have a top-tier experience throughout the recruitment process. Additionally, you will be involved in creating and conducting assessment centers, allowing you to utilize your creativity through exciting project work. This position will be based in Bangalore and will report to the Talent Acquisition Manager for the APAC region. Key Responsibilities: Develop innovative and proactive strategies to attract and recruit top performers. Lead full lifecycle recruitment process with candidates for the requested roles Work with hiring managers on headcount planning and recruiting process review Act as a business partner with hiring managers and HR across APAC to ensure a seamless recruitment process. Track goals, metrics and performance for the hiring cycle, regularly communicating status and results to key business partners and stakeholders Develop targeted campus strategies and deliver diverse, highly qualified student talent pipelines Represent and coordinate Dynatrace’s presence at career fairs and University events across India when needed. Foster and cultivate relationships with candidates, internal stakeholders, and executive leadership to deliver upon short and long-term needs. Partner with an employer branding to build awareness in the markets you support. Collaborate effectively and act as a trusted advisor with leaders across the business. Lead and participate a regional or global recruitment programs. Build strong candidate pipelines to support future openings, particularly in customer and technical support roles Deliver outstanding candidate and onboarding experience for new hires and students What Will Help You Succeed At least 1-2 years of multiple discipline recruiting experience in India Success track record of direct sourcing candidates at all levels. Previous experience in volume / bulk recruitment and running assessment centres Have experience working in high-growth and preferably SaaS global organizations. Have experience in organizations that have undergone significant growth, change, and/or international expansion. Possess strong business acumen. You are independent and self-motivated to bring new ideas/new ways to reach top talent. Possess excellent communication and interpersonal skills with a proven ability to take initiative and build strong, productive relationships. Have a strong sense of urgency and the ability to work in a fast-paced, ever-changing environment. High level of accountability with a focus on the customer and a passion for winning Demonstrated ability to prioritize multiple assignments while ensuring an exceptional experience effectively Strong attention to detail to ensure accurate reporting You have strong comprehension of spoken and written English Bachelor’s degree or higher is required Self-starter, open and flexible with the ability to manage through constant change Strong communicator, influencer and highly organized Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Attractive compensation packages and stock purchase options with numerous benefits and advantages. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice Show more Show less
Your role at Dynatrace Job Description This is a key role within the Sales group. We are seeking a hands-on, creative leader to work directly with the Region’s business partner to create, provide and align strategic support to senior sales leadership. The person filling this role will partner directly with RVP and RDs of the assigned regions, serving as their primary business partner, and will be responsible for providing forward-looking insights to guide Sales Management on areas of growth and improvement for the business. Drive the overall sales productivity and effectiveness through a consistent and predictable business cadence Combined catalyst for accelerating rapid growth by executing key business strategies for sustained growth Demonstrate cross functional leadership driving agreed objectives/business outcomes Offer insight and drive sales process innovation + simplification to the broader business Financial year planning facilitates the development of the GTM to maximize sales productivity. Drives a consistent business cadence and a predictable business in partnership with sales leaders to drive pace of business and GTM to meet critical KPIs. Keeps sales leaders ahead of business issues, specific to forecast and quarterly results, and concerns to proactively address versus reactively address. Execute sales enablement in the region and demonstrate quantifiable results (pipeline) Provide proactive and actionable insight to sales leadership to build quality pipeline & drive growth areas Works with sales management to quickly understand key differentiators to exploit sales and market opportunities. Assists sales management in understanding and addressing sales deficiencies, process bottlenecks and performance inconsistencies. Provide opportunity analysis based on total addressable market (white space reporting) Partners as required with necessary teams to deliver and maintain operational training of sales systems, processes, sales programs Qualifications What will help you succeed 5-10 years of progressive Sales Operations experience and a bachelor’s degree in business, Management or relevant field or its equivalent; a master’s degree is a plus. Capability to implement best in class processes focused on delivering business results. Ensure decisions are aligned with the interests of Dynatrace’s shareholders and will drive value shareholder value. Experience with and working knowledge of Salesforce.com is required. Experience in the software/high-tech industry is a plus. Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice Show more Show less
Your role at Dynatrace Job Description This is a key role within the Sales group. We are seeking a hands-on, creative leader to work directly with the Region’s business partner to create, provide and align strategic support to senior sales leadership. The person filling this role will partner directly with RVP and RDs of the assigned regions, serving as their primary business partner, and will be responsible for providing forward-looking insights to guide Sales Management on areas of growth and improvement for the business. Drive the overall sales productivity and effectiveness through a consistent and predictable business cadence Combined catalyst for accelerating rapid growth by executing key business strategies for sustained growth Demonstrate cross functional leadership driving agreed objectives/business outcomes Offer insight and drive sales process innovation + simplification to the broader business Financial year planning facilitates the development of the GTM to maximize sales productivity. Drives a consistent business cadence and a predictable business in partnership with sales leaders to drive pace of business and GTM to meet critical KPIs. Keeps sales leaders ahead of business issues, specific to forecast and quarterly results, and concerns to proactively address versus reactively address. Execute sales enablement in the region and demonstrate quantifiable results (pipeline) Provide proactive and actionable insight to sales leadership to build quality pipeline & drive growth areas Works with sales management to quickly understand key differentiators to exploit sales and market opportunities. Assists sales management in understanding and addressing sales deficiencies, process bottlenecks and performance inconsistencies. Provide opportunity analysis based on total addressable market (white space reporting) Partners as required with necessary teams to deliver and maintain operational training of sales systems, processes, sales programs Qualifications What will help you succeed 5-10 years of progressive Sales Operations experience and a bachelor’s degree in business, Management or relevant field or its equivalent; a master’s degree is a plus. Capability to implement best in class processes focused on delivering business results. Ensure decisions are aligned with the interests of Dynatrace’s shareholders and will drive value shareholder value. Experience with and working knowledge of Salesforce.com is required. Experience in the software/high-tech industry is a plus. Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice Show more Show less
Company Description Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences. Your role at Dynatrace We are excited to hire a Contract Manager, Commercial, to join the Global Commercial Legal team in support of the sales, partner channel, and procurement organizations. You will review, negotiate, structure, and manage commercial contracts that establish business relationships with third parties, such as vendors, customers, and channel partners. You will have primary responsibility for non-disclosure agreements, RFPs, amendments, transactional documents (e.g., order forms), and modifications to standard commercial sell-side and buy-side agreements. You will leverage Dynatrace’s guidelines and policies to resolve non-compliant terms, escalating legal and business risks to attorneys and/or key functional stakeholders, and assist in the resolution, as necessary. You will respond promptly to legal-related requests from internal clients across functional groups including the bid team, order management, services, partner channel operations and procurement. You will collaborate and work closely with attorneys and other professionals within the legal team. You will manage and ensure contract documentation is complete, accurate and accessible in the company’s content management repositories, including the Contract Lifecycle Management (CLM) repository. You will support the continuous improvement of standard agreements, policies, processes, and overall contract management. You will perform administrative duties relevant to contract review and management. Qualifications What will help you succeed 4-6+ years’ overall contract management experience. At least 4 years’ experience managing commercial contracts, preferably in an in-house role with a software or technology-oriented company. Proficiency in CLM software, and document management tools. Ability to review and redline contracts using track changes in MS Word. Experience with the following types of transactions: SaaS licensing, professional services, reseller agreements, and vendor/supplier contracts. Strong business sensibilities and ability to exercise sound judgment. Able to manage multiple transactions and issues at one time. With limited guidance, able to work independently and efficiently under time pressures and deadlines in a sales-driven environment without sacrificing attention to detail. Strong written and verbal communication and inter-personal skills, with a collaborative and solution-oriented mindset. Ability to work with all levels of internal management highlighting a customer service-oriented approach. A team player with an attitude that no job is too big or too small. Must be fluent in English, both written and verbal. Why you will love being a Dynatracer Dynatrace is the leading AI-powered observability platform. We empower today's AI-enabled digital enterprises to understand their systems and data so they can analyze, automate and innovate faster We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences Over 50% of the Fortune 100 companies are current customers of Dynatrace Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice
Short Description Dynatrace is the leading AI-powered observability platform. We empower today's AI-enabled digital enterprises to understand their systems and data so they can analyze, automate and innovate faster. With Dynatrace, our customers can transform complexity into their greatest asset and drive their business forward. Your role at Dynatrace As we continue our rapid expansion across the APAC region, we are looking for an experienced Talent Acquisition Advisor for a 12-month fixed-term contract to help us achieve our aggressive growth targets in India. In this role, you will partner with leaders to develop and implement innovative sourcing and assessment strategies tailored to our needs. You will serve as the primary contact for our candidates, ensuring that they have a top-tier experience throughout the recruitment process. Additionally, you will be involved in creating and conducting assessment centers, allowing you to utilize your creativity through exciting project work. This position will be based in Bangalore and will report to the Talent Acquisition Manager for the APAC region. Key Responsibilities: Develop innovative and proactive strategies to attract and recruit top performers. Lead full lifecycle recruitment process with candidates for the requested roles Work with hiring managers on headcount planning and recruiting process review Act as a business partner with hiring managers and HR across APAC to ensure a seamless recruitment process. Track goals, metrics and performance for the hiring cycle, regularly communicating status and results to key business partners and stakeholders Develop targeted campus strategies and deliver diverse, highly qualified student talent pipelines Represent and coordinate Dynatrace’s presence at career fairs and University events across India when needed. Foster and cultivate relationships with candidates, internal stakeholders, and executive leadership to deliver upon short and long-term needs. Partner with an employer branding to build awareness in the markets you support. Collaborate effectively and act as a trusted advisor with leaders across the business. Lead and participate a regional or global recruitment programs. Build strong candidate pipelines to support future openings, particularly in customer and technical support roles Deliver outstanding candidate and onboarding experience for new hires and students What Will Help You Succeed At least 1-2 years of multiple discipline recruiting experience in India Success track record of direct sourcing candidates at all levels. Previous experience in volume / bulk recruitment and running assessment centres Have experience working in high-growth and preferably SaaS global organizations. Have experience in organizations that have undergone significant growth, change, and/or international expansion. Possess strong business acumen. You are independent and self-motivated to bring new ideas/new ways to reach top talent. Possess excellent communication and interpersonal skills with a proven ability to take initiative and build strong, productive relationships. Have a strong sense of urgency and the ability to work in a fast-paced, ever-changing environment. High level of accountability with a focus on the customer and a passion for winning Demonstrated ability to prioritize multiple assignments while ensuring an exceptional experience effectively Strong attention to detail to ensure accurate reporting You have strong comprehension of spoken and written English Bachelor’s degree or higher is required Self-starter, open and flexible with the ability to manage through constant change Strong communicator, influencer and highly organized Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Attractive compensation packages and stock purchase options with numerous benefits and advantages. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice
Your role at Dynatrace We are seeking a visionary and execution-focused Senior Director of Technical Support to build, lead, and scale our Technical Product Specialist (Tier I / real-time chat) and Technical Support Engineer (Tier II / ticket-based) teams in Bangalore. This role will be instrumental in expanding our footprint to over 100+ professionals within 12 months, while ensuring the team delivers world-class 24/7 global support to Dynatrace customers. This leader will work closely with global support leadership, cross-functional teams, and regional stakeholders to create a high-impact support experience that aligns to our customers’ evolving technical needs and Dynatrace’s enterprise software environment. Responsibilities: Scale & Lead: Grow the India-based technical support organization from ~35 to 100+ professionals within 12 months, developing both strategic direction and operational execution. Lead the establishment of a new office, playing a pivotal role in shaping and fostering a positive, inclusive, and high-performance organizational culture, while coaching, mentoring, and developing a team of junior managers and technical experts to create a performance-driven, inclusive, and customer-obsessed environment. Operational Excellence: Define and optimize support workflows, metrics, and KPIs across chat and ticket channels to drive speed, resolution quality, and customer satisfaction. Customer-Centric Strategy: Champion the voice of the customer, ensuring that our support engagements lead to meaningful product value realization, reduced time to resolution, and improved customer retention. Global Collaboration: Partner with global peers and internal stakeholders across Customer Success, Product, Engineering, and R&D to ensure alignment and knowledge-sharing. 24/7 Support Readiness: Implement effective staffing, shift coverage, and escalation management to provide seamless global coverage. Hiring & Onboarding: Partner with Talent Acquisition to attract and onboard top-tier technical talent in the region. Process Maturity: Drive operational maturity, knowledge management, and enablement programs to support team development and technical depth What Will Help You Succeed Qualifications: 12+ years in enterprise software support or technical customer experience roles, with at least 5+ years in senior leadership roles managing global or regional teams. Proven track record of scaling high-performing technical support or product specialist teams in a SaaS or enterprise software environment. Strong understanding of cloud-native platforms, observability, or enterprise application performance management (APM) is highly preferred. Experience leading both real-time and asynchronous support channels (e.g., chat, ticketing, phone/escalations). Strategic thinker with the ability to translate vision into execution in fast-paced, high-growth environments. Strong cross-functional collaboration and communication skills. Demonstrated ability to lead distributed, global teams with empathy, clarity, and decisiveness. Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice
Your role at Dynatrace At Dynatrace, our post-sales experience is unified under Dynatrace ONE—a program that brings together Customer Success, Technical Support, and Services to help customers succeed. Our mission is to deliver exceptional customer experiences through strategic guidance, proactive engagement, and deep technical expertise. As a Senior Manager, Customer Success based in India, you’ll lead a team of up to 8 Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). Your focus will be on driving customer satisfaction, ensuring customers realize the full value of their Dynatrace investment, and identifying opportunities for growth and retention. You’ll collaborate across teams, coach and develop your team, and serve as a strategic partner to some of our most important customers. What You’ll Do Lead and manage a team of CSMs and CSEs: hiring, coaching, setting goals, and driving performance. Build a strong onboarding and development program to help your team succeed and grow. Improve and scale key customer success processes—like success planning, adoption tracking, and strategic reviews. Monitor and report on key metrics: renewal rates, customer health, product usage, and satisfaction. Partner with Sales, Services, Support, and Product teams to deliver a seamless customer experience. Act as a strategic advisor and escalation point for high-profile or at-risk accounts. Collaborate with Account Executives and Service Delivery Managers to position Dynatrace ONE and Enterprise Support early in the customer journey. Gather customer feedback and insights to continuously improve our programs and offerings. What Will Help You Succeed 5+ years in Customer Success or Account Management, ideally in SaaS or tech. Experience with cloud technologies or observability platforms. Proven leadership experience with measurable impact. Strong track record of customer retention and renewal success (93%+ preferred). Excellent communication, presentation, and relationship-building skills. Ability to lead cross-functional collaboration and drive accountability. Data-driven mindset with a proactive, organized approach. Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice
Your role at Dynatrace The IT Support Engineer role is responsible for providing local and remote technical services to Dynatrace employees worldwide via a variety of support tools including support portal, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and the ability to operate independently to implement technical solutions. The ability to work within a global team is imperative and experience working internationally / across multiple time zones is preferable.You must have a desire to work within and contribute to global procedures and practices. This role requires office-based working conditions with office attendance five days a week. Responsibilities: Proactively monitor the internal support channels, to ensure the qualification, prioritisation and resolution of incidents and Service Requests. Ensure qualified and documented escalation of issues to Business Systems and Infrastructure specialists where necessary and coordinate solution attempts. Implement local and regional projects as part of global programs such as the deployment of new client hardware and software technologies, asset logistics, and demand management, office relocations. Liaise with local logistics vendors to coordinate the secure storage, timely deployment, and efficient retrieval of IT hardware in accordance with operational and project-specific requirements. Maintain process & workflow documentation related to Service Desk operations for both internal and customer use cases. Using global process and automation, install, configure, and deploy leading-edge devices (High-Performance laptops, Macbooks, mobile devices etc.) running current Windows, Mac and Linux Operating Systems. Prepare digital collaboration tools, meeting room, and conference area equipment for employee events. Ensure the accuracy of hardware asset information, including the disposal of assets Provide suggestions and feedback for team & workplace operational process improvement. What Will Help You Succeed 5-7 years of experience in a technical services role or a related IT support function. Excellent interpersonal and communication skills with strong customer-service orientation Strong technical aptitude and ability to learn new skills and research solutions independently Reliable and punctual, dependable; able to work with minimal or zero supervision Ability to support technical change management processes, liaising with internal teams and stakeholders Ability to work within standard operating procedures and contribute to the development of these procedures Ability to work within corporate policies, raising exceptional issues and addressing business needs proactively Ability to contextualize and match business requirements to technical solutions Detailed knowledge of iOS and Apple hardware devices; Android Detailed knowledge of Microsoft Windows, Office 365 and PC hardware devices Experience with industry standard Service Desk management solutions, e.g., ServiceNow, Jira Experience in an environment with centralized network and infrastructure services Experience with client build and management solutions, e.g., Autopilot/ Intune Experience as a contributor to a large corporate project Willingness to work a flexible schedule with occasional overtime Must be fluent in English Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice
Your role at Dynatrace As a part of our global People and Culture Team, the Workplace Experience Team is further enhancing one incomparable and best-in-class workplace environment that fosters employee engagement to drive exceptional business outcomes Our mission is to create an exceptional hybrid 1st work environment (physical and virtual) that energizes our culture and aligns with Dynatrace' values With unwavering dedication for workplace experience, we ignite engagement, empower innovation, foster meaningful connections, and create moments that matter, As a Workplace Experience Specialist, you will ensure that essential workplace functions continue seamlessly, particularly in the areas of health and safety, office maintenance, vendor and event management, and employee onboarding You will closely cooperate with the global Workplace Experience team and play a vital role in driving exceptional employee experiences, Internal Event Organization tailored to the needs of your office location in cooperation with the Global Event Management team, Compliance & Safety ensure the office adheres to health and safety regulations Operational Continuity managing day to day operations including maintenance, amenities and post, and manage pantry Close cooperation with Finance team on Travel Management tools and Expenses and preparatory invoicing, Support hands on support to local office leadership team Coordinate cab services for team members according to their shifts People & Culture Bring the Dynatrace Culture to your Community and be a true Ambassador for your hybrid Dynatrace community, Onboarding of new employees Team Onboarding presentation and an office tour creating an outstanding first day experience for new team members Promote new global initiatives to the Community in cooperation with the Internal Communication Team and have a single source of truth Information Hub for all processes in place, Eagerness for process improvement in close cooperation with a dynamic and innovative global People & Culture team What Will Help You Succeed Previous experience in Office Management or a similar position, preferably in a global company Readiness and willingness to take over new responsibilities and improve processes for the better Team Player attitude to contribute and drive projects with a get-things-done mentality, Strongly developed sense for the business needs and goals Talent for communication, prioritization, and general work organization Integrative, empathic, and solution-driven way of thinking Fluent English skills are a must have Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security, We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance, Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances, The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences, Over 50% of the Fortune 100 companies are current customers of Dynatrace, Please review the Dynatrace privacy policy here: https:// dynatrace / company / trust-center / policies / recruitment-privacy-notice Show
Your role at Dynatrace will be as a visionary and execution-focused Senior Director of Technical Support in Bangalore. You will be responsible for building, leading, and scaling the Technical Product Specialist (Tier I / real-time chat) and Technical Support Engineer (Tier II / ticket-based) teams. Your primary objective will be to expand the team to over 100+ professionals within 12 months, ensuring the delivery of world-class 24/7 global support to Dynatrace customers. Collaboration with global support leadership, cross-functional teams, and regional stakeholders is essential to create a high-impact support experience aligned with customers" evolving needs and Dynatraces enterprise software environment. Your key responsibilities will include scaling and leading the India-based technical support organization, establishing a new office, defining and optimizing support workflows, driving a customer-centric strategy, fostering global collaboration, ensuring 24/7 support readiness, hiring and onboarding top-tier technical talent, and driving process maturity through operational maturity programs. To succeed in this role, you should have 12+ years of experience in enterprise software support or technical customer experience roles, with at least 5+ years in senior leadership roles managing global or regional teams. A proven track record of scaling high-performing technical support or product specialist teams in a SaaS or enterprise software environment is required. Strong understanding of cloud-native platforms, observability, or enterprise application performance management (APM) is highly preferred. Experience in leading both real-time and asynchronous support channels, strategic thinking, cross-functional collaboration, and communication skills are essential. Dynatrace is a leader in unified observability and security, striving to create value for the largest enterprises and millions of end customers globally. Working at Dynatrace will expose you to the latest technologies and innovation in tech on scale, working with leading cloud providers and partners worldwide. The Dynatrace platform utilizes cutting-edge technologies, including their own Davis hypermodal AI, to help customers modernize and automate cloud operations and deliver flawless digital experiences. With over 50% of the Fortune 100 companies as current customers, Dynatrace offers a dynamic and impactful work environment. For more information, please review the Dynatrace privacy policy: [Dynatrace Privacy Policy](https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice),
Your role at Dynatrace We are looking for a knowledgeable and proactive Lead People Operations Advisor to join our People & Culture team. In this role, you will be responsible for supporting our APAC region with a broad range of P&C functions with a focus on employee relations, compliance, talent management and HR Operations. As a key partner to employees and leadership, the Lead People Operations Advisor will help foster a positive work environment and ensure HR best practices are implemented and maintained. Responsibilities: Serve as a main point of contact for employee inquiries and concerns, providing guidance on HR policy, procedure and best practices Administer and support performance management processes, including goal setting, performance reviews and development plans. Ensure HR policies and procedures comply with federal, state and local employment law and practices Support full employee lifecycle management including onboarding questions, offboarding and internal mobility Partner with managers on organizational changes, employee engagement initiatives and workforce planning Partner with Business Partners to ensure continuity within the business Promote a culture of diversity, equity and inclusion through policy practice and leadership collaboration contribute to continuous improvement projects related to HR processes and employee experience What Will Help You Succeed Requirements: Bachelor’s degree in human resources, Business Administration or related field 5+ years of progressive HR experience supporting hybrid workforce in the APAC region Skills: Proven experience aligning HR strategies with business priorities in a dynamic, fast paced environment Strong understanding of HR laws and practices, with the ability to navigate sensitive issues with professionalism. Excellent interpersonal communication skills with the ability to influence and build trust with employees and leadership Comfortable working independently and effectively collaborating in a hybrid environment Experience with HRIS and data analytics tools (SAP) is a plus Professional HR certification is preferred Proficiency with HRIS systems Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice
Your role at Dynatrace As a part of our global People and Culture Team, the Workplace Experience Team is further enhancing one incomparable and best-in-class workplace environment that fosters employee engagement to drive exceptional business outcomes. Our mission is to create an exceptional work environment (physical and virtual) that energizes our culture and aligns with Dynatrace' values. With unwavering dedication for workplace experience, we ignite engagement, empower innovation, foster meaningful connections, and create moments that matter. As a Workplace Experience Specialist in our Banaglore office(Kaveri Nagar, Krishnarajapuram), you will ensure that essential workplace functions continue seamlessly, particularly in the areas of health and safety, office maintenance, vendor and event management, and employee onboarding. You will closely cooperate with the global Workplace Experience team and play a vital role in driving exceptional employee experiences. Internal Event Organization - tailored to the needs of your office location in cooperation with the Global Event Management team. Compliance & Safety - ensure the office adheres to health and safety regulations Operational Continuity - managing day to day operations including maintenance, amenities and post, and manage pantry Close cooperation with Finance team on Travel Management tools and Expenses and preparatory invoicing. Support - hands on support to local office leadership team Coordinate cab services for team members according to their shifts People & Culture Bring the Dynatrace Culture to your Community and be a true Ambassador for your hybrid Dynatrace community. Onboarding of new employees Team Onboarding presentation and an office tour - creating an outstanding first day experience for new team members Promote new global initiatives to the Community in cooperation with the Internal Communication Team and have a single source of truth Information Hub for all processes in place. Eagerness for process improvement in close cooperation with a dynamic and innovative global People & Culture team What Will Help You Succeed Previous experience in Office Management or a similar position, preferably in a global company Readiness and willingness to take over new responsibilities and improve processes for the better Team Player attitude to contribute and drive projects with a get-things-done mentality. Strongly developed sense for the business needs and goals Talent for communication, prioritization, and general work organization Integrative, empathic, and solution-driven way of thinking Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice
Your role at Dynatrace As a Senior Technical Support Engineer, you will be a key member of our global support team, providing advanced technical assistance for the Dynatrace platform. You’ll work directly with enterprise customers to resolve complex issues, while also mentoring junior engineers and contributing to continuous improvement initiatives. This role is ideal for someone who thrives in a collaborative, fast-paced environment and values both technical depth and human connection. Key Responsibilities Serve as a senior escalation point for complex Dynatrace-related issues, ensuring timely and effective resolution. Collaborate cross-functionally with R&D, Product, and Dynatrace ONE teams to drive issue resolution and product improvements. Lead knowledge-sharing initiatives, including documentation, workshops, and mentoring. Participate in critical incident response and post-mortem analysis. Contribute to operational excellence through process refinement and proactive trend identification. What Will Help You Succeed What We Value Empathy & Customer Focus: You listen actively, understand customer pain points, and communicate with clarity and compassion. Collaboration & Influence: You work well across teams and geographies, building trust and alignment even in high-pressure situations. Adaptability: You remain calm and effective in dynamic environments, adjusting priorities as needed. Mentorship & Leadership: You guide junior engineers with patience and clarity, fostering a culture of learning and support. Proactive Communication: You anticipate needs, share updates transparently, and escalate thoughtfully when needed. Technical Qualifications 3+ years in technical support or engineering roles, ideally with observability and security platforms like Dynatrace. Strong troubleshooting skills across Linux/Windows environments, networking, and cloud platforms. Dynatrace Professional Certification (or willingness to obtain within 6 months). Familiarity with REST APIs, log analysis, and performance monitoring tools. Familiarity in Application Load Testing using tools such as Load Runner or JMeter will be a bonus Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice
Technical Product Specialist Your role at Dynatrace Are you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges? If so, look no further. We want to talk to you, The world needs perfect software, and Dynatrace works with some of the worlds leading brands to deliver value to some of the largest Enterprise customers. You will be a part of our Customer Success team. Our team adopts the core principles of Agile software development and applies them to delivering a world-class customer experience to these and our other 3,000+ customers around the world. We bring together customer success, customer service, and technical consulting disciplines into cross-functional teams with a single focus-to make our customers successful. As a Technical Product Specialist II, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers. This is done primarily through providing in-product assistance (chat), personalized coaching sessions, and product onboarding. Through these customer engagements, you will have the opportunity to educate our customers about our latest product enhancements and how they can get the most value from them. You will use the experience youve gained to solve more complex issues and have an opportunity to participate in projects and initiatives. You have the opportunity to join us at local conferences and meet-ups to share how our automated, full-stack, Al-powered monitoring platform is helping our customers lead in their industries. In addition to enabling our customers. You will be able to expand your own knowledge to gain subject matter expertise in an area of technology complementary to our Dynatrace solution. Job Description: Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone. Provide customers "micro consulting" engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatraces software intelligence platform in order to get the most value and return on their Dynatrace investment Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform. Track and document customer touchpoints and engagements. Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace. Identify potential growth and retention opportunities within customer chat conversations and coaching sessions Collaborate with other teams (Customer Success, Sales, Services, Technical Support Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered. This role expects to be in the office so that you can collaborate and mentor other technical Product Specialists, as well as receive guidance from your leadership. Expected to work in different shifts. Contribute to projects and initiatives focused on improving key processes What will help you succeed Bachelors degree in computer science, Information Technology, or related, at least 2-5 years of work experience. Knowledge of networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP. Familiarity with database design, SQL, and data access practices. Exceptional problem-solving (troubleshooting), relationship-building and presentation skills. Excellent written and verbal English communication skills. Knowledge of one or more web technology stacks such as - Web and application server technologies (Apache, IIS, WebSphere, WebLogic, JBoss). - Server-side technologies such as Java Servlets and PHP. - Client-side technologies such as HTML, CSS, JavaScript, and Ajax. - The HTTP protocol and the RESTful architectural style. - Cloud/New Stack technologies such as OpenStack, OpenShift, Kubernetes, AWS, Azure, and CloudFoundry. - Service-oriented personality with passion for working with customers (mainly in English) Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance Our employees work with the largest cloud providers, including AW/S, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AL to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Your role at Dynatrace Dynatrace is seeking a Business Systems Analyst who will work within the greater Business Systems team. This individual should be experienced with CRM technology (Salesforce) and have strong communication, documentation, and stakeholder management fundamentals. This role requires someone who can comfortably work with stakeholders by asking questions even if they may seem inconsequential to understand the root issue they need solved. We are looking for someone that is a self-starter with an inherent drive for process and delivery excellence. Specifically, this individual will work within a scrum team that supports our Continuous Improvement work – these are enhancement, operational efforts that help our business stakeholders continue to operate successfully to meet business and customer needs. Responsibilities Analyze and document business processes, both as-is and to-be Work with the business to gather functional and non-functional requirements Consult and partner with business stakeholders on the best path forward, always bringing it back to core requirements, and using horizontal thinking to ensure successful solutions Partner with Product Owners to manage a backlog of work Work with a delivery team to deliver work in an Agile Scrum process Have integration experience, familiarity with source-to-target requirements Communicate relentlessly – document decisions and risks and ensure full visibility to Product Owners and impacted stakeholders Work amongst peers to create and adhere to BSA standards to create a Center of Excellence (consistent way of working, templatized documentation, etc.) Minimum Requirements What will help you succeed At least 2+ years working as a Business Systems Analyst or Business Analyst Salesforce experience Boomi or other iPaaS experience Proficiency with business systems analysis, requirements gathering, process documentation Proficiency with Agile Scrum Strong understanding of SDLC JIRA experience Preferred Requirements Familiarity with HRIS and ERP technology (SuccessFactors and NetSuite) Organized, with attention to detail emphasizing process, completeness and accuracy Impeccable communication skills, with the ability to concisely summarize takeaways, escalations, and next steps to a diverse group of peers Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice
Sr Salesforce Developer - Service Cloud Your role at Dynatrace Dynatrace is seeking an experienced Salesforce Service Cloud Developer driven to deliver high-quality solutions to drive successful outcomes. As a member of our team, you'll have the opportunity to design, develop, and implement Salesforce applications that leverage Service Cloud capabilities. If you're an expert in Apex, Lightning Components, and integrations with external systems, we want to hear from you. Responsibilities Develop, customize, and maintain Salesforce applications with a focus on Service Cloud. Configure/build new and enhanced functionality in the Salesforce platform using declarative and/or programmatic solutions. Customize/build Salesforce Service Cloud applications using custom objects, workflows, validations, and formulas while adhering to Salesforce best practices Develop and maintain Apex Classes, Triggers, Visualforce Pages, Lightning Components, and Flows. Participate in the design process of integrations from Salesforce with external applications and third-party services. Troubleshoot and resolve issues related to Salesforce performance, functionality, and integrations. Ensure adherence to best practices, security guidelines, and coding standards. Participate in unit testing, code reviews, and deployment activities. Actively participate/lead demos and reviews with team (as needed) Follow Agile software development methodology and team architecture standards. Participate in design, code, and test inspections throughout life cycle to identify issues/defects What will help you succeed Required Skills Must have 3+ years of experience configuring and building Salesforce solutions Must have 2+ years of Salesforce Experience Cloud development experience Strong expertise in Salesforce Service Cloud (Case Management, Live Agent, Service Console, Knowledge Management, Entitlements, and SLAs). Proficiency in Apex, SOQL, SOSL, Visualforce, Lightning Web Components (LWC), and Flows. Experience with Salesforce REST and SOAP APIs, platform events, and integration patterns. Strong understanding of Salesforce architecture and development best practices Understanding of Agile methodologies and experience with JIRA, Confluence, or other project tracking tools. Knowledge of Salesforce Security, Profiles, Roles, Permission Sets, and Sharing rules. Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Valuable Skills Knowledge of other Salesforce clouds like Sales Cloud. Preferred Certifications: Salesforce Platform Developer I or II and Service Cloud Consultant Certification. Experience with Agentforce or equivalent agentic AI Prior experience with Boomi, or other integration platform Why you will love being a Dynatracer Dynatrace is the leading AI-powered observability platform. We empower today's AI-enabled digital enterprises to understand their systems and data so they can analyze, automate and innovate faster We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences Over 50% of the Fortune 100 companies are current customers of Dynatrace
Your role at Dynatrace: This key role within the Sales group at Dynatrace involves working closely with the Regions business partner to provide strategic support to senior sales leadership. As a hands-on and creative leader, you will collaborate directly with RVP and RDs of the assigned regions, serving as their primary business partner. Your responsibilities will include offering forward-looking insights to guide Sales Management on areas of growth and improvement for the business. You will be instrumental in driving overall sales productivity and effectiveness through a consistent and predictable business cadence. Additionally, you will act as a catalyst for accelerating rapid growth by executing key business strategies and demonstrating cross-functional leadership to achieve agreed objectives and business outcomes. Your role will also involve driving sales process innovation and simplification to enhance business operations and financial year planning to maximize sales productivity. You will be responsible for maintaining a consistent business cadence in partnership with sales leaders to meet critical KPIs and keep them informed about business issues, forecast, quarterly results, and concerns. Your role will also encompass executing sales enablement in the region, providing proactive insights to sales leadership, and analyzing opportunities based on the total addressable market. Collaborating with necessary teams, you will deliver and maintain operational training of sales systems, processes, and sales programs. Qualifications: To succeed in this role, you should have 5-10 years of progressive Sales Operations experience and a bachelor's degree in business, management, or a relevant field. A master's degree would be a plus. You should demonstrate the capability to implement best-in-class processes focused on delivering business results and ensure that decisions align with the interests of Dynatrace's shareholders. Experience with Salesforce.com is required, and familiarity with the software/high-tech industry is advantageous. Why you will love being a Dynatracer: Working at Dynatrace offers a unique opportunity to be part of a one-product software company that creates real value for the largest enterprises and millions of end customers globally. You will work with the latest technologies and be at the forefront of innovation in various tech areas. The company culture encourages thinking outside the box, welcoming unconventional ideas, and pushing boundaries. You will be part of an environment that fosters innovation, enables creative collaboration, and supports your professional growth. Dynatrace provides a globally unique career development program tailored to recognize your potential, promote your strengths, and help you achieve your career goals. With a diverse team from different countries and cultures worldwide, English serves as the corporate language that unites us. The culture at Dynatrace is shaped by the diverse personalities, expertise, and backgrounds of the global team. Please review the Dynatrace privacy policy here: [Dynatrace Privacy Policy](https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice),
Company Description Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences. Your role at Dynatrace We are excited to hire a Contract Manager, Commercial, to join the Global Commercial Legal team in support of the sales, partner channel, and procurement organizations. You will review, negotiate, structure, and manage commercial contracts that establish business relationships with third parties, such as vendors, customers, and channel partners. You will have primary responsibility for non-disclosure agreements, RFPs, amendments, transactional documents (e.g., order forms), and modifications to standard commercial sell-side and buy-side agreements. You will leverage Dynatrace’s guidelines and policies to resolve non-compliant terms, escalating legal and business risks to attorneys and/or key functional stakeholders, and assist in the resolution, as necessary. You will respond promptly to legal-related requests from internal clients across functional groups including the bid team, order management, services, partner channel operations and procurement. You will collaborate and work closely with attorneys and other professionals within the legal team. You will manage and ensure contract documentation is complete, accurate and accessible in the company’s content management repositories, including the Contract Lifecycle Management (CLM) repository. You will support the continuous improvement of standard agreements, policies, processes, and overall contract management. You will perform administrative duties relevant to contract review and management. Qualifications What will help you succeed 4-6+ years’ overall contract management experience. At least 4 years’ experience managing commercial contracts, preferably in an in-house role with a software or technology-oriented company. Proficiency in CLM software, and document management tools. Ability to review and redline contracts using track changes in MS Word. Experience with the following types of transactions: SaaS licensing, professional services, reseller agreements, and vendor/supplier contracts. Strong business sensibilities and ability to exercise sound judgment. Able to manage multiple transactions and issues at one time. With limited guidance, able to work independently and efficiently under time pressures and deadlines in a sales-driven environment without sacrificing attention to detail. Strong written and verbal communication and inter-personal skills, with a collaborative and solution-oriented mindset. Ability to work with all levels of internal management highlighting a customer service-oriented approach. A team player with an attitude that no job is too big or too small. Must be fluent in English, both written and verbal. Why you will love being a Dynatracer Dynatrace is the leading AI-powered observability platform. We empower today's AI-enabled digital enterprises to understand their systems and data so they can analyze, automate and innovate faster We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences Over 50% of the Fortune 100 companies are current customers of Dynatrace Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice