IT Support Engineer

Role Overview: As an IT Service Desk Manager, your main responsibility will be to manage all types of IT hardware and software calls related to maintenance and upgradation of IT assets like Laptops, AIOs, Desktops, and Servers. You will also be responsible for software administration including Application Software and School Management Software. Additionally, you will handle network management, security tasks, G-Suite Administration, IT Inventory Management, IT asset audit support, vendor management, IT lab management, and IT project management at L1 level. Your expertise in disaster recovery methodologies, different IT storage devices, Hyper V upgrades, Windows servers, OS365, Microsoft Exchange, Active Directory, and cloud services like AWS/Azure will be crucial for this role. You will also be expected to stay updated on the latest technology trends and make recommendations for process improvements. Key Responsibilities: - Manage all IT hardware and software calls related to maintenance and upgradation of IT assets - Administer Application Software and School Management Software - Handle network management including Routing, Switching, Wi-Fi networking - Ensure security measures such as Antivirus, End point Security, and Firewall - Resolve Wi-Fi related issues and multi-device management - Manage G-Suite Administration and IT Inventory - Utilize an ITIL based approach for IT services - Handle institutional Data and Document Management System - Support IT asset audit and resolve queries - Oversee L1 level IT project management - Manage vendors and stay aware of the latest technology updates - Implement disaster recovery methodologies, IT storage devices, Hyper V upgrades, Windows servers, OS365, Microsoft Exchange, and Active Directory - Provide recommendations for process improvements and preventive maintenance plans - Maintain security, backup, and redundancy strategies with solid Cloud experience - Experience with virtualization tools like VMware and Virtual Box is desirable Qualifications Required: - Hands-on experience in IT service desk management - Proficiency in software administration and network management - Knowledge of security measures and G-Suite Administration - Familiarity with ITIL principles and IT project management - Expertise in disaster recovery methodologies, cloud services, and virtualization - Strong communication and problem-solving skills Note: No additional details about the company were provided in the job description.,