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12.0 - 20.0 years

12 - 18 Lacs

Penukonda

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• Analyse departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions. Conducting routine evaluations of network and data security Locating and seizing chances to enhance and update software and systems. Knowledge in MES & ERP Technologies. Creating and implementing the organizations IT policy and best practice manuals Creating workshops and training programmes for staff Performing routine system audits Running routine system operations reports and sharing them with top employees. Organizing and establishing deadlines for major IT projects such system updates, migrations, upgrades, and outages Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions. Analyse processes, technologies, and vendors continually to find areas for improvement. Prepare cost–benefit analyses when upgrades are necessary, and monitor vendors to ensure that they’re offering the best-possible service and value for business needs. Train employees to use software and hardware; troubleshoot issues and provide technical support when needed. Develop and execute disaster planning and maintain data backups. Dealing with server crashes, setting up new servers, removing old hardware or streamlining IT systems. Managing information technology and computer systems. Controlling and evaluating IT and electronic data operations. Managing IT staff. Designing, developing, implementing and coordinating systems, policies and procedures. Ensuring data security, network access and backup systems. Identifying problematic areas and implementing strategic solutions. Auditing systems and assessing their outcomes. Preserving assets, information security and control structures. Handling annual budgets and ensuring cost effectiveness Preferred candidate profile

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2.0 - 3.0 years

2 - 5 Lacs

Noida

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Windows + Web Hosting 1. Two to Three years of experience in IIS, Apache, Ngnix, Plesk and CPanel. 2. Remediation of security issues in webserver like weak encryption, host-header injection, XSS, VAPT fixing and others. 3. Installation, configuration and troubleshooting of Webservers add-ons, extension, SSL, caching and supporting software. 4. Migration, Patching and upgradation of websites, webapps and servers 5. Load balancing, Backup, Recovery, compression and Disaster Recovery of Web sites 6. Must know the installation, Configuration, maintenance, monitoring, optimization and troubleshooting of Windows Server based Operating Systems. 7. Must have knowledge of Networking, Computer security concepts. 8. Should be able to communicate with the end user effectively and can work in 24x7 Environment. Windows + Mailing 1. Two to Three years of experience in Microsoft Exchange, Mail Enable, Smarter Mail. 2. Installation, configuration, monitoring and troubleshooting of Mail Server. 3. Experienced in Microsoft Exchange is necessary apart from Mail Enable and Smarter Mail. 4. Remediation of Performance and security issues in Mail server. 5. Patching, Migration, Monitoring and maintenance of Mail servers. 6. Load balancing, Backup, Recovery and Disaster Recovery of Mail Servers. 7. Must know the installation, Configuration, maintenance, monitoring, optimization and troubleshooting of Windows Server based Operating Systems. 8. Must have knowledge of Networking, Computer security concepts. 9. Should be able to communicate with the end user effectively and can work in 24x7 Environment. Windows + DBA 1. Two to Three years of experience in Microsoft SQL is necessary, apart from MySQL and PostgreSQL. 2. Installation, configuration, monitoring and troubleshooting of Mail Server. 3. Remediation of Performance and security issues in DB Servers. 4. Patching, Migration, Monitoring and maintenance of DB Servers. 5. Load balancing, Backup, Recovery and Disaster Recovery of DB Servers. 6. Must know the installation, Configuration, maintenance, monitoring, optimization and troubleshooting of Windows Server based Operating Systems. 7. Must have knowledge of Networking, Computer security concepts. 8. Should be able to communicate with the end user effectively and can work in 24x7 Environment Share CV Udisha.parashar@cyfuture.com

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4.0 - 6.0 years

8 - 10 Lacs

Chennai, Bengaluru

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Required Excellent Communication Requirement for Ms Exchange: Good understanding on cloud and on premise Good understanding of Microsoft Exchange Added advantage if they have knowledge on Male gate ways Exchange L2- candidate with basic understanding of exchange with 3 years' experience Shift is Rotational Messaging infrastructure is required

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1 - 6 years

2 - 6 Lacs

India, Tamil Nadu

Hybrid

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Here at SoftwareOne, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box - and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be their true authentic selves at all times, because that’s when real creativity happens. At SoftwareOne, we believe that our people are our greatest asset. We offer: A flexible work environment that encourages creativity and innovation. Opportunities for professional growth and development. An inclusive team culture where your ideas are valued and your contributions make a difference. Join Our Team as a Specialist - Service Desk! We are looking for skilled and motivated IT professional with a passion for providing exceptional support to customers who can thrive in a dynamic and fast-paced environment. Role Description: Candidate will act as Single Point of Contact (SPOC) as a team for the end users for all IT-Service Desk related topics. This includes IT-Infrastructure and Business Applications, e.g., Navision, MS CRM/Dynamic 365, SharePoint, SharePoint Online, Sales Tool, ServiceNow. Key Responsibilities Register and resolve all IT related 1st level/2nd level incidents and requests. NOC Monitoring. Windows Imaging/Reimaging Task (Intune/MEM). User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, MS Teams, OneDrive, O365, and other Business Accounts, etc. Collection and documentation of best-practice/processes and other technical processes. Escalation of unresolved or out of team scope tickets to the next level support. Ensuring end user satisfaction by providing best in-class customer services. Skillset: Should have a minimum of 3 years of proven experience in 1st & 2nd level support. Very good communication skills and command of written and spoken English. Prompt in response to larger audience. Qualifications IT Service Desk Specialist must have a bachelor’s degree or a relevant technical Degree. Knowledge and working experience in any one of the following areas and certification will be an add-on: MS Navision Dynamics 365 SharePoint Online PSA OneDrive Cisco Meraki AWS or Azure basics MS Teams

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5 - 10 years

25 - 40 Lacs

Salem

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Minimum 7+ years of experience as a PAM implementation engineer. Design, Build and integrate security solutions with PAM experience required. Experience with or the working knowledge of the following Beyond Trust products Retina CS PowerBroker for Windows PowerBroker for Unix PowerBroker Password Safe PowerBroker Identity Services PowerBroker Auditor Prior experience demonstrating security products and conducting POC's for Windows, Retina CS, RNSS, Password Safe, and PowerBroker for Unix is preferred. At least 3 years of work experience supporting Microsoft Windows environments, including Active Directory, NTFS, Authentication/Tokens, registry keys, hardening, DNS, DHCP, Cluster, Load balancing, Microsoft Exchange, etc. Working knowledge of the Unix/ Linux operating system, must be able to install and troubleshoot network connections, least privilege, audits, etc. Working knowledge of VMware and Hyper-V virtual environments. Ability to highlight Beyond Trust product differentiators against other Privileged Account Management market vendors/ products. Bachelor's degree in computer science (Information Systems) or related field is required. Must have experience in Password safe cloud SAAS

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2 - 4 years

4 - 6 Lacs

Bengaluru

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As a Technical Support Specialist, you will take the knowledge and experiences you have gained to resolve difficult customer and partner issues and contribute to the overall growth of the business. With great training, effective leadership, smart processes, timely communication, regular coaching, and a strong support system you will be spared no effort in your pursuit of continued success. You will: Achieve high levels of customer satisfaction when responding to customer requests via phone or email Troubleshoot technical issues with the tools and skills after product training, often working with issues that could not be resolved at previous support levels Ensure customer has best product that suits their needs Participate in the content creation lifecycle for support documentation We are looking for people who are interested in continued growth in their technology career with OpenText. An ideal candidate will invest in this job as the true career opportunity it is. A successful Technical Support Specialist is a person who is a self-starter, who can navigate difficult situations and conversations with a professional attitude and seeks opportunities to improve the customer experiences we provide. WHAT THE ROLE OFFERS: Assist customers with live and deferred transactions via phone and email with technical support inquiries. Provide advanced troubleshooting on issues including but not limited to, missing data and advanced technical issues. Learn the technical architecture of company products. Work independently to solve customer issues and own case work by diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offerings Manage multiple customer cases simultaneously, ensure all case-related information and activities are accurately documented, and provide timely progress updates to customers and account managers to maintain service level agreements Work with engineering on technical escalations, bug and a feature request Assist customers and alliance partners troubleshoot and successfully complete disaster recovery tests within a scheduled window of time Become trained to support additional products within the product suite Make business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when needed Properly escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions. Assist in the content creation/editing process for our Knowledge Bases by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant. Utilize existing systems to document assistance sessions that aid the business in identifying trends. Collaborate with other levels and Management as needed, to review data, identify solutions, and assist with implementation. Continued use of Support utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer interactions. Strive to achieve our established KPIs of Customer Satisfaction (CSAT) and Quality (Critical Error Accuracy). Remain current on internal alerts, trainings and process changes that are designed to prepare you for the evolving requirements of the role. WHAT YOU NEED TO SUCCEED : A track record of good judgment and decision-making in positions with significant responsibility. Ability to independently identify high value projects and drive them to completion. Demonstrated leadership capability in cross-functional team environments. High degree of comfort with complex technical environments. Having and being able to articulate/defend an informed opinion on important topics. Skills & Experience: Ideally, 2-4 years' experience supporting Windows Server environment. Minimum 1+ years of answering Inbound call experience for supporting global customers. AS, BS or BA degree in a computer related field preferred. Equivalent work experience will be accepted in place of the education requirement. Must possess highly developed interpersonal and communication skills, and the ability to work with an extensive variety of customers. Must be able to work with difficult customers and situations and still maintain a high level of customer satisfaction. Must be able to maintain a professional demeanor when working with difficult or challenging customers. Heavy telephone usage. Experience with configuration and implementation of Microsoft and/or Linux based servers. Knowledge of Active Directory, Microsoft Exchange and SQL Knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP). Ability to analyze technical problems without visual contact with the machine. Excellent learning skills. Experience with troubleshooting 365 and hosted exchange applications with Windows/Mac OS environments (To include but not limited to Outlook, Teams, OneDrive, Sharepoint, Intune) Experience with mail configuration on android/IOS mobile devices Microsoft 365 Admin Center experience Ability to utilize available resources to the fullest; must have excellent computer skills. Ability to organize and manage multiple priorities. Demonstrable ability to define problems, gather data, establish facts, and draw valid conclusions. Adept at articulating and responding both verbally and in writing to common inquiries or complaints from customers and partners. Must have excellent spoken and written communication skills and speak English. Not required but preferred: MS Certifications Knowledge of but not limited to: Intune (Endpoint Management) Azure AD Connect SharePoint/OneDrive Management MS Teams Management MS 365 Dynamics Power BI Power Automate Knowledge of network security practices and anti-virus programs

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5 - 10 years

6 - 14 Lacs

Bengaluru

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looking Active Directory Admin who has good experience in Active Directory & Exchange Server. Need hands on experience in Implementation/Migration/Maintenance/Troubleshooting. Skills Required:Active Directory,Microsoft Exchange Location:Bangalore

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4 - 6 years

0 - 3 Lacs

Trivandrum, Kochi

Hybrid

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5+ years of experience in Unified Communication & Collaboration technologies. Strong expertise in Exchange On-Prem, Exchange Online, Office 365, and Email Gateways . Experience with PowerShell scripting for Exchange and automation. In-depth knowledge of Active Directory (AD), Azure AD (AAD), Entra ID, and RBAC . Hands-on experience with DNS, DHCP, and Conditional Access policies . Strong administration skills in OneDrive, SharePoint, Power Platform, and Power BI . Experience with Microsoft Intune for endpoint security and device management. Experience with a focus on security, compliance, and regulatory requirements

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4 - 6 years

6 - 10 Lacs

Chennai

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Summary of the Job Role The successful candidate will be a member of the Global IT Level 2 Systems Support Team. The role will comprise of supporting a multitude of infrastructure services within the Virtusa Enterprise IT organization . Experience and Skills Candidates with some of the following skills and experience may apply: 2+ years of experience in installing, configuring and troubleshooting server operating systems such as Microsoft Windows Server and Linux 2+ years of hands-on experience in managing Microsoft AD DS, DNS and DHCP 2+ years of experience in provisioning and maintaining cloud IaaS environments (AWS or Azure) Experience in messaging and collaboration infrastructure such as Microsoft Exchange, Office 365, Lync and Skype for Business Experience in operating Mobile Device Management (MDM) platforms such as Microsoft Intune or VMware AirWatch Experience in operating server virtualization platforms such as Vmware and Hyper-V Exposure to operating Microsoft SCCM Experience in working with ITSM tools such as ServiceNow or BMC Remedy Experience in task automation through PowerShell or Linux Shell Scripts Exposure to DevOps practices and tools Exposure to enterprise anti-virus platforms Ability to write technical documentation . Qualifications and Certifications: Mandatory: Bachelors Degree in IT or Computer Science Optional: MCSE/MCSA: Server Infrastructure Linux Certifications (RHCSA, LPIC1 etc.) Cloud Certification (AWS, Azure etc.) ITIL Foundation Soft Skills: Excellent troubleshooting and problem-solving skills Strong communication and team working skills Ability to work independently or collaboratively Shift Timings: Rotational Shifts. As its 24/7 support.

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