IT Support Analyst

What You Will Be Doing

• Perform analysis, diagnosis, and resolution of complex computer problems, and provide best-in-class customer support for end-users.
• Recommend and implement corrective solutions for end-users in person, and remote support for off-site users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end user and computer hardware and peripheral devices.
• Communicate and multi-task across departments and technologies, while maintaining an appropriate level of professionalism and aligned goals.
• Utilize corporate ticketing system to document and track incidents, requests, user interactions, and detailed hardware/software asset management.
• Support Microsoft and Apple operating systems and related software; and Epicor proprietary software as needed.
• Assist in evaluations of hardware or software when required.
• Fulfills and reviews departmental KPIs.
• Creates technical documentation for internal team and external users.
• Manage and support Intune, Autopilot, Endpoint patching, Vulnerability management, MAC support, JAMF, Apple Business Manager, Active Directory, and Office 365 environments.
• Administer and maintain virtualization technologies including VMware and Hyper-V; perform backups/restorations; and provide support for server hardware infrastructure.
  

What You Will Likely Bring

• Ability to work as part of a team.
• Ability to identify and seek needed information/research skills.
• Excellent written and oral communication skills. Detail oriented.
• Problem solving skills and ability to meet deadlines.
  

What Could Set You Apart

• 2+ years applicable experience and demonstrated knowledge
• Exposure in the technical skillsets mentioned
• Bachelor’s degree in Computer Science, Information Technology, or a related technical field
  

Shift Timings -

About Epicor

We’re Proactive, Proud, Partners.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.
  

Equal Opportunities and Accommodations Statement

Recruiter