IT Support Analyst

In this role, you will provide first- and second-level support to global employees across various company sites, supporting all levels of the organization. **Key Responsibilities:** - Ensure timely operational and technical support for personal computers, troubleshooting domestic computer hardware and software issues. - Provide prompt and effective troubleshooting, resolution, and documentation of all problems and service requests. - Develop accurate documentation of installation and configuration procedures for standard and non-standard software packages. - Manage deployment and rollout of software and hardware. - Maintain an accurate inventory of GIT client assets. - Create and maintain the knowledge base to support users. - Collaborate with the Cybersecurity team to ensure network assets" security. - Update problem management database with timely and meaningful information. - Gather and log all relevant information about issues and attempts to resolve them. - Assist in the deployment of desktop PCs and peripherals. - On-board new employees with GIT orientation to computer assets. - Respond to all voice mail and email daily. - Develop a working knowledge of all desktop applications and OS software supported by Desktop Services. **Other Responsibilities:** - Assist in documenting installation and configuration procedures for software packages. - Assist in deployment and rollout of software and hardware. - Maintain accurate inventory of computer assets. - May be asked to be the primary analyst responsible for various software tools used by the company. **Qualifications Required:** - Internship/Apprenticeships degree in Computer Science or related field. - 1+ years of experience in Desktop and/or Helpdesk support. - Fluent in English, additional languages are a plus. - Proficient knowledge of Microsoft Office, knowledge of SAP is an asset. - Experience with Desktop or Help Desk support is an asset. - Rigorous, excellent sense of organization, coordination, and priorities. - Ability to work autonomously. - Proactive team player. - High degree of customer focus. - High energy/Strong Work Ethic. - Results-oriented. - Flexibility and ability to work in a fast-paced environment and adapt quickly to changing priorities and deadlines. The job type is Full-time, Permanent. **Benefits:** - Health insurance - Provident Fund **Ability to commute/relocate:** - Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) **Experience:** - L1 & L2 IT Support: 1 year (Preferred) - SAP Support: 1 year (Preferred) - Desktop/Helpdesk Support: 1 year (Preferred),