IT Support Analyst

In this role, you will provide first- and second-level support to global employees across multiple company sites, catering to all levels of the organization. **Key Responsibilities:** - Ensure timely operational and technical support for personal computers, troubleshooting all domestic computer hardware and software issues. - Provide prompt and effective troubleshooting, resolution, and documentation of all problems and service requests. - Develop accurate documentation of installation and configuration procedures for standard and non-standard software packages. - Manage deployment and rollout of software and hardware. - Maintain an accurate inventory of GIT client assets. - Create and maintain a knowledge base to support users. - Collaborate with the Cybersecurity team to ensure the security of network assets. - Update problem management database with relevant information in line with desktop service levels. - Gather and log all pertinent information about issues and attempt to resolve them using provided tools and team knowledge. - Utilize the knowledge base for troubleshooting and share experiences with teammates. - Assist in the deployment of desktop PCs and peripherals. - Conduct GIT orientation for new employees regarding computer assets. - Respond to all voice mail and email on a daily basis. - Develop a working knowledge of all desktop applications and OS software supported by Desktop Services and provide support for all supported software. **Additional Responsibilities:** This position may also involve various duties as assigned by the GIT Client Solutions Manager, including: 1. Documentation: Assisting in documenting installation and configuration procedures for software packages. 2. Projects: Assisting in the deployment and rollout of software and hardware as per business demands. 3. Inventory: Maintaining accurate inventory of computer assets, including spare parts for break/fix support. 4. Technology Lead: Possibly being the primary analyst responsible for various software tools used by the company. **Qualifications Required:** - Degree in Computer Science or related field, preferably with internship or apprenticeship experience. - 1+ years of experience in Desktop and/or Helpdesk support. - Prior experience with standard desktop software such as Microsoft Office and Windows. **Skills and Experience Required:** - Fluent in English, additional languages are a plus. - Proficient in Microsoft Office, knowledge of SAP is beneficial. - Experience with Desktop or Help Desk support is advantageous. **Competencies Required:** - Strong organizational skills, coordination, and ability to prioritize. - Autonomy in work. - Proactive team player with a customer-focused approach. - High energy and strong work ethic. - Results-oriented with flexibility to adapt quickly to changing priorities and deadlines in a fast-paced environment. This is a full-time, permanent position offering health insurance and provident fund benefits. Candidates should be willing to commute/relocate to Bangalore, Karnataka, and must have at least 1 year of experience in L1 & L2 IT Support, SAP Support, and Desktop/Helpdesk Support. The work location is in person.,