IT Specialist

Role Overview

Key Responsibilities

• Technical Support:
• Act as the primary point of contact for resolving complex technical issues and escalations.
• Provide hands-on support for IT infrastructure, including servers, networks, hardware, and software applications.
• Troubleshoot and resolve incidents within established SLAs, ensuring a high standard of service delivery.
• System & Infrastructure Maintenance:
• Oversee system updates, patches, and upgrades, and monitor systems to ensure reliability and security.
• Collaborate with IT teams globally to maintain network integrity and optimize system performance.
• Manage and support corporate IT infrastructure, including Windows, Linux, and Mac environments.
• Project Support:
• Assist in the implementation of new technologies, enhancements, and integrations.
• Lead or participate in IT projects such as network upgrades, infrastructure deployments, and system migrations.
• Ensure projects are completed within budget and timelines, maintaining minimal disruption to business operations.
• Security & Compliance:
• Ensure that IT support processes adhere to company security policies and regulatory requirements.
• Support data protection and compliance initiatives, including regular audits and risk assessments.
  

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Minimum of 5 years of experience in IT support, system administration, or a related role, preferably from Manufacturing industry.
• Strong proficiency in Windows, and preferably in Linux, and/or Mac OS environments.
• Hands-on experience with networking, Active Directory, Office 365, and virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with ITIL practices and certifications such as ITIL, CompTIA, or Microsoft are a plus.
• Excellent problem-solving skills with a strong commitment to delivering outstanding customer service.
• Ability to work independently, manage multiple priorities, and communicate effectively with both technical and non-technical users.
• Experience with security and compliance best practices.