2. Account Monitoring 3. Team Leadership 4. Reporting and Analysis 5. Customer Interaction 6. Coordination with Internal & External Stakeholders Debt Recovery Management Supervise and manage the collections team to meet monthly recovery targets. Develop and implement effective debt recovery strategies and processes. Prioritize and monitor high-risk accounts for prompt action. Review and assess delinquent accounts on a regular basis. Analyze trends in payment behavior and identify potential problem areas. Recommend write-offs or legal action where necessary. Lead, train, and motivate collection agents or officers. Set performance goals and ensure accountability through regular monitoring. Conduct performance appraisals and manage team productivity. Prepare regular reports on collection status, aging analysis, and recovery rates. Present updates to senior management with actionable insights. Maintain accurate records of customer interactions and payment status. Negotiate repayment terms with defaulters while maintaining customer relationships. Resolve disputes or queries related to payment issues. Ensure adherence to company policies and compliance standards in all interactions. Work closely with the finance, legal, and sales teams to streamline collection processes. Coordinate with external agencies or legal representatives when escalated recovery actions are necessary. Show more Show less
Tracking and closing all customer request within ServiceLevel Agreement (SLA). Timely reporting of Internal MIS, ad-hoc data/ information& analysis. Developing and implementing formats that ensure no errors. Ensure reduction in complaints and errors by conducting rootcause analysis (RCAs). Development and regular maintenance of Standard OperatingProcedures (SOP). Spearhead in designing quality framework for front end andback-end operations. Implementation and maintenance of Quality Standards for allchannels of customer communication. Responsible to conduct training sessions for new joiners andexisting team members Responsible for monitoring & assessing the Quality,Turnaround and publish the report / dashboards to senior Management. Candidate should be able to drive the teams for achievementof better Quality & TAT. Develop & sustain a culture of continuous improvementthrough practices like Lean & Six Sigma to promote & implement bestpractices for all processes. Ensure successful rollout of all projects and processes. Ensure automation requirement are identified & carriedout. Work with various heads to drive collection. Responsible to identify process improvement area and willalso be responsible for implementation of the same & carry out as projects. Should have capability to interact with Peers from the teams/ cross functional & Senior Management. Grievance handling Customer Grievance resolution of issues being raised on the grievance redressal channels of IARC Complete RCA of grievance where required to identify and plug any gaps in the process to avoid reoccurrence. Regular review of open complaints and sharing feedback both 1 on 1 and with the team to maintain an upward trend in their communication and resolution to grievances. Training of internal teams & partner teams to manage reduction in customer complaints & standardize the processes. Assist with the development and implementation of programs specific to various campaigns throughout the year Create & drive various initiatives towards reduction in escalations of customer complaints. Close coordination with regulatory channels like ombudsman etc to resolve any issues escalated to that level Implement & execute reporting mechanism to regulatory channels Desired Candidate Profile Minimum graduate, masterdegree in a related field willbe an added advantage Experience of 2 - 3 years in Retail Banking; preferablyin Loan Servicing Good time management skills, selling skill, Interpersonaland communication skills, we'll versed with English and local Language. Excellent communication skills (both verbal &written) with an ability to listen & respond to Customer. Proficient in data analytics and insights
Job Title : Financial Planning and Analysis: Budgeting, MIS and Special Projects Preferred Experience Years: 8 -10 years Responsibilty : · Preparation of annual budgets, forecasts, and long-range financial plans · Develop and maintain financial models for various projects · Analyse financial data to identify trends, variances, and opportunities for improvement · Collaborate with cross-functional teams to gather relevant information for financial analysis · Support the monthly financial reporting process, including variance analysis and management reporting · Prepare ad-hoc financial analyses and reports as needed to support decision-making · Assist in the evaluation of potential investments · Continuously improve financial processes and systems to enhance efficiency and accuracy Preferred qualification – CA / MBA - Finance Key skills – Budgeting, MIS Show more Show less
Title : Treasury Preferred Experience Years: 8 – 10 years Responsibilities · Cash Flow Management · Banking relationship · Liaise with Rating agencies, providing all data needed and handling them to ensure External Credit Ratings are update timely · Managing investment of Surplus Fund in various market instruments i.e MF/FD. · Preparation of MIS related to Treasury activities and ensuring that Audit is handled well · Help in assessing the financial viability of any new projects · Ensuring timely payments · Handling MIS Reports, information for Audit Committee, Board Meetings Qualifications - CA / MBA (Finance) Key skills – Treasury Show more Show less
Direct Tax Ensuring tax compliance Timely filing of tax returns Attending to tax queries Developing and leading tax strategies in line with overall business objectives Advice and guidance on various tax-related matters Assisting and ensuring with tax audits Monitoring developments regarding tax policies to effectively analyze proposed tax policy changes and evaluate impact so as to develop and execute plans accordingly Work with finance and other cross-functional teams to implement and improve end-to-end tax processes and procedures to mitigate risks
You are a detail-oriented and experienced IT Specialist responsible for managing Microsoft O365 and Azure environments, implementing RBAC, conducting BCP drills, and leading cybersecurity efforts. Reporting to the IT Head, you will ensure the reliability, scalability, and optimal performance of O365 and Azure environments. Your responsibilities include implementing RBAC policies for secure access control, monitoring system performance, and resolving issues promptly. Additionally, you will plan and execute BCP drills, maintain detailed documentation for audit compliance, and collaborate with stakeholders to review and update continuity plans regularly. In terms of cybersecurity, you will assist in developing and enforcing policies, lead incident management efforts, conduct security audits, and implement training programs to enhance cybersecurity awareness among employees. You will also conduct tests on IT systems to ensure compliance with audit requirements, collaborate with auditors to address findings, and keep documentation updated. The qualifications for this role include a Bachelor's degree in Computer Science or a related field, relevant certifications, and at least 10 years of experience in IT infrastructure management, including O365 and Azure. Strong expertise in O365 and Azure administration, RBAC implementation, troubleshooting skills, and excellent communication abilities are essential for this role. The company you will be working for, International Asset Reconstruction Company (IARC), is a pioneer in distressed debt resolution in India. Committed to excellence, IARC offers a conducive working environment and growth opportunities. Your role at IARC will contribute to the company's continued success and growth in managing distressed debt and retail portfolios.,
We are looking for a Manager- F&A with expertise in indirect tax (GST) and general accounting . The successful candidate will be responsible for handling the indirect tax part in addition to the finalization of accounts. This role offers a challenging and exciting opportunity to be a part of industry-disrupting solutions and do cutting-edge work in our Finance Department. Responsibilities: Indirect Tax Ensuring GST compliance, including filing of returns and handling dept. queries. Advice and guidance on various tax-related matters to the various team members. Assisting in both statutory and tax audits Work with finance and other cross-functional teams to implement and improve end-to-end tax processes and procedures to mitigate risks. General Accounting Finalization of Accounts (INDas) & Audit Management Education, Experience & Skillset CA with post-qualification 5-7 years of experience Exposure to SAP is desirable. About IARC: International Asset Reconstruction Company (IARC) is a pioneer in the field of distressed debt resolution and is one of the earliest ARCs (Asset Reconstruction Companies) in India. With its strong franchise in distressed debt resolution, the company has established itself as one of the leading players in the industry. What sets IARC apart from other ARCs in India is its deep capability for managing retail portfolios. Overall, IARC is a company that is driven by excellence and is committed to providing its employees with the best working environment and growth opportunities. With its deep expertise in managing distressed debt and retail portfolios, the company is well positioned to continue to grow and succeed in the years to come. Show more Show less
We are looking for a Manager- F&A with expertise in indirect tax (GST) and general accounting. You will be responsible for handling the indirect tax part in addition to the finalization of accounts. This role offers a challenging and exciting opportunity to be a part of industry-disrupting solutions and do cutting-edge work in our Finance Department. Responsibilities: - Ensuring GST compliance, including filing of returns and handling department queries. - Providing advice and guidance on various tax-related matters to the various team members. - Assisting in both statutory and tax audits. - Collaborating with finance and other cross-functional teams to implement and improve end-to-end tax processes and procedures to mitigate risks. - Finalization of Accounts (INDas) & Audit Management. Education, Experience & Skillset: - CA with post-qualification 5-7 years of experience. - Exposure to SAP is desirable. About IARC: International Asset Reconstruction Company (IARC) is a pioneer in the field of distressed debt resolution and is one of the earliest ARCs (Asset Reconstruction Companies) in India. With its strong franchise in distressed debt resolution, the company has established itself as one of the leading players in the industry. What sets IARC apart from other ARCs in India is its deep capability for managing retail portfolios. Overall, IARC is a company that is driven by excellence and is committed to providing its employees with the best working environment and growth opportunities. With its deep expertise in managing distressed debt and retail portfolios, the company is well positioned to continue to grow and succeed in the years to come.,
The Treasury position requires 8-10 years of experience. As a Treasury professional, your responsibilities will include managing cash flow, maintaining banking relationships, and coordinating with rating agencies to ensure timely updates of external credit ratings. You will also be responsible for investing surplus funds in various market instruments such as Mutual Funds and Fixed Deposits. Additionally, you will prepare Management Information System (MIS) reports related to Treasury activities and ensure smooth handling of audits. Your role will involve assisting in evaluating the financial feasibility of new projects. Furthermore, you will be expected to handle MIS reports, provide information for Audit Committee meetings and Board Meetings. The ideal candidate for this position should hold a Chartered Accountant (CA) or Master of Business Administration (MBA) degree in Finance. Key skills required for this role include Treasury management expertise.,
As a Financial Planning and Analysis professional with 8-10 years of experience, you will be responsible for preparing annual budgets, forecasts, and long-range financial plans. Your role will involve developing and maintaining financial models for various projects, analyzing financial data to identify trends, variances, and opportunities for improvement, and collaborating with cross-functional teams to gather relevant information for financial analysis. You will support the monthly financial reporting process, including variance analysis and management reporting. Additionally, you will be required to prepare ad-hoc financial analyses and reports as needed to support decision-making and assist in the evaluation of potential investments. We are looking for a candidate with a CA or MBA in Finance qualification, along with key skills in Budgeting and MIS. You will also be expected to continuously improve financial processes and systems to enhance efficiency and accuracy. Join our team and contribute to the success of our financial planning and analysis function.,