2. Account Monitoring 3. Team Leadership 4. Reporting and Analysis 5. Customer Interaction 6. Coordination with Internal & External Stakeholders Debt Recovery Management Supervise and manage the collections team to meet monthly recovery targets. Develop and implement effective debt recovery strategies and processes. Prioritize and monitor high-risk accounts for prompt action. Review and assess delinquent accounts on a regular basis. Analyze trends in payment behavior and identify potential problem areas. Recommend write-offs or legal action where necessary. Lead, train, and motivate collection agents or officers. Set performance goals and ensure accountability through regular monitoring. Conduct performance appraisals and manage team productivity. Prepare regular reports on collection status, aging analysis, and recovery rates. Present updates to senior management with actionable insights. Maintain accurate records of customer interactions and payment status. Negotiate repayment terms with defaulters while maintaining customer relationships. Resolve disputes or queries related to payment issues. Ensure adherence to company policies and compliance standards in all interactions. Work closely with the finance, legal, and sales teams to streamline collection processes. Coordinate with external agencies or legal representatives when escalated recovery actions are necessary. Show more Show less

Tracking and closing all customer request within ServiceLevel Agreement (SLA). Timely reporting of Internal MIS, ad-hoc data/ information& analysis. Developing and implementing formats that ensure no errors. Ensure reduction in complaints and errors by conducting rootcause analysis (RCAs). Development and regular maintenance of Standard OperatingProcedures (SOP). Spearhead in designing quality framework for front end andback-end operations. Implementation and maintenance of Quality Standards for allchannels of customer communication. Responsible to conduct training sessions for new joiners andexisting team members Responsible for monitoring & assessing the Quality,Turnaround and publish the report / dashboards to senior Management. Candidate should be able to drive the teams for achievementof better Quality & TAT. Develop & sustain a culture of continuous improvementthrough practices like Lean & Six Sigma to promote & implement bestpractices for all processes. Ensure successful rollout of all projects and processes. Ensure automation requirement are identified & carriedout. Work with various heads to drive collection. Responsible to identify process improvement area and willalso be responsible for implementation of the same & carry out as projects. Should have capability to interact with Peers from the teams/ cross functional & Senior Management. Grievance handling Customer Grievance resolution of issues being raised on the grievance redressal channels of IARC Complete RCA of grievance where required to identify and plug any gaps in the process to avoid reoccurrence. Regular review of open complaints and sharing feedback both 1 on 1 and with the team to maintain an upward trend in their communication and resolution to grievances. Training of internal teams & partner teams to manage reduction in customer complaints & standardize the processes. Assist with the development and implementation of programs specific to various campaigns throughout the year Create & drive various initiatives towards reduction in escalations of customer complaints. Close coordination with regulatory channels like ombudsman etc to resolve any issues escalated to that level Implement & execute reporting mechanism to regulatory channels Desired Candidate Profile Minimum graduate, masterdegree in a related field willbe an added advantage Experience of 2 - 3 years in Retail Banking; preferablyin Loan Servicing Good time management skills, selling skill, Interpersonaland communication skills, we'll versed with English and local Language. Excellent communication skills (both verbal &written) with an ability to listen & respond to Customer. Proficient in data analytics and insights

Job Title : Financial Planning and Analysis: Budgeting, MIS and Special Projects Preferred Experience Years: 8 -10 years Responsibilty : · Preparation of annual budgets, forecasts, and long-range financial plans · Develop and maintain financial models for various projects · Analyse financial data to identify trends, variances, and opportunities for improvement · Collaborate with cross-functional teams to gather relevant information for financial analysis · Support the monthly financial reporting process, including variance analysis and management reporting · Prepare ad-hoc financial analyses and reports as needed to support decision-making · Assist in the evaluation of potential investments · Continuously improve financial processes and systems to enhance efficiency and accuracy Preferred qualification – CA / MBA - Finance Key skills – Budgeting, MIS Show more Show less

Title : Treasury Preferred Experience Years: 8 – 10 years Responsibilities · Cash Flow Management · Banking relationship · Liaise with Rating agencies, providing all data needed and handling them to ensure External Credit Ratings are update timely · Managing investment of Surplus Fund in various market instruments i.e MF/FD. · Preparation of MIS related to Treasury activities and ensuring that Audit is handled well · Help in assessing the financial viability of any new projects · Ensuring timely payments · Handling MIS Reports, information for Audit Committee, Board Meetings Qualifications - CA / MBA (Finance) Key skills – Treasury Show more Show less