Portfolio Resolution Manager

Job Description

2. Account Monitoring 3. Team Leadership 4. Reporting and Analysis 5. Customer Interaction 6. Coordination with Internal & External Stakeholders Debt Recovery Management Supervise and manage the collections team to meet monthly recovery targets. Develop and implement effective debt recovery strategies and processes. Prioritize and monitor high-risk accounts for prompt action. Review and assess delinquent accounts on a regular basis. Analyze trends in payment behavior and identify potential problem areas. Recommend write-offs or legal action where necessary. Lead, train, and motivate collection agents or officers. Set performance goals and ensure accountability through regular monitoring. Conduct performance appraisals and manage team productivity. Prepare regular reports on collection status, aging analysis, and recovery rates. Present updates to senior management with actionable insights. Maintain accurate records of customer interactions and payment status. Negotiate repayment terms with defaulters while maintaining customer relationships. Resolve disputes or queries related to payment issues. Ensure adherence to company policies and compliance standards in all interactions. Work closely with the finance, legal, and sales teams to streamline collection processes. Coordinate with external agencies or legal representatives when escalated recovery actions are necessary. Show more Show less