It Manager

IT Manager Hyderabad (WFO)

Location:

About the Role

IT Administrator

Key Responsibilities

• Manage and monitor IT infrastructure including servers, networks, endpoints, email systems (Microsoft 365, Google Workspace), and cloud services.
• Provide leadership in IT operations, guiding junior staff and ensuring timely resolution of technical issues.
• Implement and maintain system hardening, patch management, access controls, and backup/disaster recovery processes.
• Configure and manage security tools such as VPN, MDM,RDP ,EDR, DLP, firewalls, and endpoint protection to safeguard systems and data.
• Ensure compliance with IT policies, audit requirements, and data protection regulations; maintain accurate documentation and asset records.
• Support enterprise systems and integrations (e.g., HRMS such as Darwinbox), ensuring smooth employee onboarding/offboarding and adherence to data retention policies.
• Lead IT procurement and vendor management: evaluate new tools, conduct POCs, oversee asset lifecycle, and manage contracts and renewals.
• Collaborate with cross-functional teams to enable business operations, resolve escalations, and deliver IT projects in an Agile environment.
• Stay updated on emerging technologies, proactively identifying improvements to enhance efficiency, security, and reliability.
• Troubleshoot and resolve

  software, hardware, and OS-related issues

  , including installations, configurations, and upgrades, ensuring minimal downtime.

Requirements and Skills

• Bachelors degree in IT, Computer Science, or related field.
• 36 years of experience in IT administration, system support, or IT operations, with leadership or mentoring exposure.
• Strong knowledge of Windows & Linux environments, networking (DNS, DHCP, VPN, TCP/IP), cloud platforms (Azure, AWS, Google Workspace, Microsoft 365).
• Hands-on experience with Active Directory, email systems, endpoint security, patch management, and disaster recovery.
• Proven experience in IT audits, policy enforcement, compliance processes, and documentation.
• Skilled in vendor management, IT procurement, and enterprise software support.
• Excellent problem-solving, analytical, and communication skills with the ability to lead and influence stakeholders.
• Strong troubleshooting skills for software, hardware, and OS-related issues, including installations, configurations, and upgrades.
• Helpdesk/Service Desk Ticketing Systems familiarity with JIRA, ServiceNow, or Freshservice.

Nice to Have

• Certifications: ITIL, CompTIA, Cisco, or Microsoft/Azure Administrator.
• Experience with virtualization (VMware/Hyper-V), scripting/automation (PowerShell/Python), and database basics.

Key Qualities

• Strong leadership and team management abilities.
• Proactive and adaptable, with a customer-service mindset.
• Detail-oriented with strong documentation and compliance discipline.
• Growth-oriented, eager to adopt and implement new technologies.