Job
Description
Job Title: Lead- IT Infra Support & Services- (PE- Grade) JOB PURPOSE Responsible for the planning, implementation, maintenance, and support of physical and virtual infrastructure within the data center. This role ensures high availability, security, and optimal performance of servers, storage, networking, power, and cooling systems while adhering to best practices and compliance standards. Maintain the IT infrastructure layers at GHIAL including but not limited to the Networks, Data Center, Information Security, Subsystem servers / compute layer to ensure service availability. To ensure confidentiality, Integrity and Availability of Data and Information Systems. Responsible for IT Infrastructure life cycle management to ensure the timely upgrades and refreshment of infrastructure without any services impact for Airport Operations. To engage with the outsourcing partners [Internally] towards the infrastructure related service delivery management for GHIAL ecosystem and users. ORGANISATION CHART KEY ACCOUNTABILITIES Accountabilities Incident Management: • Manage and optimize on-prem cloud infrastructure (VMware, OpenStack, Hyper-V, etc.) and virtualization platforms. • Define and govern SLAs, SLOs, and KPIs for on-prem cloud service delivery. • Collaborate with network, storage, and security teams to maintain end-to-end service reliability. • Lead compliance checks and audits related to security, backup, DR, and configuration baselines. • Manage service catalog offerings for internal & external consumers, ensuring appropriate access and governance. • Regularly report SLA metrics, service health, and risk factors to leadership. • Serve as point of escalation for critical service issues related to the on-prem cloud environment. I mplementing New Requirements / Change Management: • Oversee service request, incident, and change management processes for cloud resources. • To Identify/understand the new/ change requirements, risk and impact, necessity and priority to recommend, approve or reject new requirements /changes and to plan, implement, review the same pertaining to Networks, Security, Communications. Performance Management: • To implement Mechanisms to monitor the performance of all the cloud infra devices and to submit performance dashboards with IT HOD, and to ensure the performance of all the devices/services to be at the acceptable levels. • Ability to manage all the Refresh of IT systems with upgrades and latest technologies. Capacity Management: • Drive capacity planning, Utilization, forecasting, and optimization for compute, memory, and storage. • To plan for capacity consolidation and upgrade against various drivers and initiatives, concerned on-prim environment Cyber Security Management: • To Identify, Recommend, Implement and Maintain the necessary security enforcement and monitoring solutions to protect the operational environment from external and internal security threats. • To build a team of professionals capable of working with minimal guidance to identify, respond and resolve security issues in day-to-day operations. Team Management: • To guide, support, mentor and review the team to achieve synergy and desired performance levels. To Monitor and Review the performance of vendor and Outsourced Employees • Recruiting and induct new team members as per the requirements along with HR Teams BCP Testing and High Availability Management Configuration Management Backup and Restore Technology Upgrade Plan and Implementation Setting Up and Managing Security Operations Centre (In-House) Application/Solution Development Management KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External Role needs to interact with outside the organization to enable success in your day-to-day work Vendors: Planning, Design and Implementation of Various Solutions as a part of Change Management and Service Continuity. Support Escalations for service stability and incident resolution Airlines: Understanding New /Change Requests, timelines, Risk and Impact. Coordinating for Planned Downtime Approvals from all Stakeholders. Resolution/Escalation of Any Security Related Issues and Policy Violations. Addressing Stakeholders’ concerns regarding service availability and Quality. Concessionaries: Understanding New Change Requests, timelines, Risk and Impact. Coordinating for Planned Downtime Approvals from all Stakeholders. Resolution/Escalation of Any Security Related Issues and Policy Violations. Addressing Stakeholders’ concerns regarding service availability and Quality. Service Providers: incident and performance management, capacity planning/upgrade Others: Addressing Stakeholders’ concerns regarding service availability and Quality. Govt. & Statutory: Maintenance and Upgrade of “License to Implement and Operate” various Communication Systems INTERNAL INTERACTIONS Internal – Role needs to interact with inside the organization to enable success in your day-to-day work Business Team: Validating and Finalizing the New Service requests and feasibility approvals, Preparing Proposals for New/Existing Service offerings/Changes. Reviewing Service Offerings, Customer Feedbacks, operating expenses and Service Costing Project Mgmt. Team: Understand the New Changes, Impact, Cost, Timelines and support the new initiatives, modifications, at various stages of ongoing and planned projects Terminal Operations team: Review the Levels of Service Quality at Various Locations of the Airport for services Like PA Systems etc. and recommend and implement appropriate measures to maintain the desired QoS. Review the Stakeholder feedback pertaining to the IT service Offerings to Passenger Community and to Recommend and Implement appropriate measures to improve and sustain ASQ ratings of the concerned service. Infra Support Team: Coordinate for New / Change Request Implementation, Risk and Impact Analysis, Review of Major Change implementations, Major Incident Handling and Process Reviews. FINANCIAL DIMENSIONS These should be quantifiable numerical amounts like annual budgets, project costs, annual revenue, purchase value etc. Shall be responsible for managing infrastructure worth 5-10 crores on an ongoing basis and capex on a need basis (which can vary depending upon projects undertaken) OTHER DIMENSIONS Service delivery management for Enterprise & Airport Infra – based on SLA. (Team size would be around 12 -15 people onsite. Other services shall be based upon shared services framework) EDUCATION QUALIFICATIONS BTech with MBA or MCA RELEVANT EXPERIENCE 12-15 years of experience in IT infrastructure/cloud operations, with 5+ years in managing private cloud environments.
