Imaging Methodologies - AUTO PILOT

This position assists customers Windows OS Image / build Management utilizing Endpoint Manager (MECM), Intune (Autopilot). Activities include Windows OS lifecycle management using traditional Build / Task Sequence or Modern Autopilot provisioning methods. Knowledge of Endpoint Manager and Intune technology require with Hands-on experience in Autopilot.

Technical Skills & Responsibilities:

• Manage & support Windows OS lifecycle management using Intune Autopilot.
• Manage & support

  AutoPilot

  provisioning profiles for Windows devices.
• Manage & Support Device Configuration & Compliance Polices.
• Manage & support Windows Device Enrolment methods supported via Intune.
• Manage & support existing device enrollment to Intune & Autopilot Provisioning
• Operating system images creation / deployment & troubleshooting
• Deliver all Windows OS builds as per Microsofts OS release guidelines.
• Create & support Task Sequence for build & deploy, ensure to update as per refresh cycles.
• Create & support Driver Packages and update on existing devise including BIOS versions.
• Drive weekly / monthly technical track updates with customer / stack holders.
• Capability to support technical team and deliver Imaging / Autopilot services on time with efficiency.

Desired Skills and Experience

• Hands-On experience in Autopilot, device enrollment and configuration profiles using Intune.
• Hands-On experience managing Windows devices OS & Applications using Intune.
• Hands-On experience managing Windows Security Update Rings, Feature Updates & User Experience Configurations.
• Hands-On experience in Windows OS Image engineering and deployments methods like ZTI, LTI & UDI using Microsoft tools like MDT and MECM / SCCM.
• Hands-On experience in ADK, Boot Images, PXE and USB boot Image options.
• Hands-On experience in Windows 10 in-place upgrades via Servicing Channels and Upgrade Task Sequence.
• Hands-On experience in integrate BIOS/UEFI, drivers and firmware for all supported hardware models in OSD / provisioning process.
• Hands-On experience in WDS, configuring PXE, VM build environment and integration with MDT & SCCM.
• Hands-On experience with Windows 10 security components like Bitlocker, Device Guard, Credential Guard & Group polices.
• Hands-On experience with managing different hardware vendors Drivers import, package creation and leveraging in Build process.
• Hands-On experience to maintain / update Core image or Task sequence with latest Security patches and Core applications using monthly, quarterly, and yearly cycles.
• Hands-On experience on troubleshooting skills in OSD Task Sequence errors, PXE issues.
• Hands-On experience in managing Windows10 Devices with co-management state.
• Hands-On experience with PowerShell.
• Experience with Automation, Availability, Performance Optimization, Capacity Planning, EMS License & Reporting.
• Strong customer service skills.
• Strong written and verbal communication skills.
• Must be detail oriented and self-motivating.
• Ability to provide consistent, excellent customer support to the client and HCL, representing a variety of personalities and management levels.

Soft Skill:

• Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand.
• Ability to interact with customers to ensure that the service is flexible, efficient, and responsive.
• To work through issues analytically to a successful conclusion
• Demonstrable results in a business customer facing role, with a history of delivering services to defined service levels.
• Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
• Initiative-taking. Ability to learn modern technologies.
• Strong technical aptitude and ability to research and solve complex issues independently.
• Ability to work individually as well as a part of a team.
• Build and nurture positive working relationship with customers with the intention to exceed their expectations.