Global IT Manager

Hiring Alert: Manager / Senior Manager Global IT Operations | Pro-Vigil Inc
 Location: Hyderabad  Shift: 12:00 PM to 9:00 PM  Days: 5 Day's Work From Office  Notice Period: Immediate to 30 Days Key ResponsibilitiesLead and manage Global IT Operations across India and US offices, supporting 1000+ users in a 247 environment.

Oversee end-to-end infrastructure operations including network, systems, security, and endpoint management.

Ensure high availability and reliability of internet, wired & wireless networks, network failover systems, and proactive performance monitoring.

Manage enterprise switching and wireless network infrastructure, including NAC (Network Access Control) and secure remote access gateways.

Manage global IT helpdesk operations, SLAs, escalation governance, service delivery improvements, and customer experience.
Lead global IT projects including infrastructure modernization, cloud migrations, new office setups, systems integration, and optimization initiatives.Lead, coach and mentor distributed IT teams across geographies, including helpdesk/NOC and external vendor partners. Requirements:10+ years of relevant IT infrastructure & operations experience with a minimum 3+ years in an IT leadership role.

Experience managing global support teams and distributed infrastructure for remote offices.

Strong knowledge of enterprise networking, cybersecurity, system administration, endpoint management, cloud productivity platforms and collaboration services.

Hands-on expertise with network design, performance monitoring, firewalls, NAC, wireless and high-availability architectures.

Experience working with enterprise communication platforms (VoIP/contact center solutions).

Vendor, procurement, asset lifecycle and budget management experience.

shravankumar.nagapurla@pro-vigil.com