Desktop Support Engineer

We're hiring for the role of Desktop Support Engineer

Work Mode: Work From Office

POSITION SUMMARY

Junior System Administrator

ESSENTIAL FUNCTIONS

Functional Responsibilities:

• Provide first and second-level technical support for desktops, laptops, printers, and mobile devices.
• Manage user accounts, permissions, and group policies in GWS and Microsoft 365 environments.
• Install, configure, and troubleshoot Windows OS, MS Office, and other enterprise applications.
• Perform routine maintenance, patching, and software updates on client systems.
• Handle hardware deployments, upgrades, and asset inventory updates.
• Respond to and resolve incidents via ticketing systems within defined SLAs.
• Support remote users using remote desktop tools (NinjaOne).
• Assist in onboarding/offboarding processes, including account setup and device provisioning.
• Coordinate with vendors for hardware repairs and warranty claims.
• Maintain and update IT documentation, including knowledge base articles and asset records.
• Escalate complex issues to senior IT staff and track resolution.
• Follow IT policies and procedures to ensure compliance and security best practices.

SKILLS & ABILITIES

Education & Experience:

• Bachelors degree in Information Technology, Computer Science, or a related discipline (or equivalent practical experience).
• 2+ years of hands-on experience in IT helpdesk, desktop support, or system administration.
• Good understanding of Windows 10/11, Google Workspace, and basic networking.
• Experience with ticketing tools such as Jira or any other relevant tool.
• Working knowledge of antivirus, backup software, and basic security protocols.
• Strong interpersonal and communication skills for end-user interaction.