Desktop Support Engineer

Job Title:

Location:

Experience:

Employment Type:

Working Days:

Interview- 1st round virtually through MS teams and 2nd round Face to face mandatory in Mumbai office.

Job Overview:

We are looking for a motivated and customer-focused Junior Desktop Support Engineer to join our IT team in Mumbai. The candidate will be responsible for providing first-level technical support, resolving hardware/software issues, and ensuring smooth IT operations for end-users.

Key Responsibilities:

• Provide

  L1 desktop support

  for end-users, both on-site and remotely.
• Install, configure, and troubleshoot

  Windows OS

  , MS Office, and standard business applications.
• Diagnose and resolve issues related to

  desktops, laptops, printers, scanners

  , and other peripherals.
• Set up and maintain

  user accounts, email configurations, and network access

  .
• Ensure proper functioning of

  LAN, Wi-Fi, and basic network connectivity

  .
• Perform routine system checks, updates, and preventive maintenance.
• Log all support requests and resolutions in the ticketing system.
• Coordinate with L2/L3 teams for unresolved issues.
• Assist with

  IT asset management

  , inventory updates, and documentation.
• Provide support during

  new employee onboarding

  (system setup, access configuration).

Required Skills & Qualifications:

• Bachelor's degree in IT, Computer Science, or related field (preferred).

• 12 years of hands-on experience

  in desktop or IT support.
• Good understanding of

  Windows 10/11

  , MS Office, and common enterprise tools.
• Basic knowledge of

  Active Directory, DNS, DHCP, and network fundamentals

  .
• Familiarity with antivirus solutions and endpoint security tools.
• Strong troubleshooting and analytical skills.
• Good communication skills and customer service orientation.

Additional Preferred Skills:

• Experience with any helpdesk/ticketing tool (Jira, ServiceNow, Fresh service, etc.).
• Understanding of ITIL fundamentals.
• Ability to work in a fast-paced environment and handle multiple tasks