2.0 - 3.0 years

4 - 7 Lacs

Pune

Work from Office

The System Administrator role involves a combination of onboarding, offboarding, maintenance, and infrastructure management tasks. Key responsibilities include managing user accounts and licenses through Azure AAD, provisioning and decommissioning laptops with essential software and security tools and supporting employees via Fresh Service or similar platforms. Key Responsibilities Onboarding Tasks: Creation of users and assignment of O365 and other licenses for new FTEs / Contractors / Interns using Azure AAD Providing Laptops along with required software installed Installation of DLP, Antivirus and other software to ensure Data Protection. Offboarding Tasks: Disabling of users and removal of licenses for FTEs / Contractors / Interns leaving iMocha using Azure AAD Formatting of laptops once received from FTEs / Contractors leaving iMocha Maintenance Tasks: Supporting employees with their issues over Fresh Service or similar tools Creation of knowledge base for frequently occurring issues in Fresh Service. Ensuring highly available and adequate Internet connectivity in the office. Ensuring CCTV is always functional and helps with investigations as required Management of RFID cards and ensuring the functioning of RFID based access. Ensuring proper setup (projector, soundbar etc) during All Hands and other important meetings. Management of O365 and other licenses through Azure Portal Inventory Management of Laptops and other devices. Ensuring IT infrastructure in meeting rooms is up and running. Other: Experience with IT policy creation Experience supporting ISO 27001 and other compliance audits. Working with various Hardware vendors to select appropriate hardware required by Business. Experience working with Finance, Founders office to recommend cost cutting, business continuity and other ideas to improve IT infrastructure. Skills and Qualifications: Relevant experience as a System Administrator of 2-3 years. Good Knowledge of Office 365 administration, SharePoint. Strong understanding of networking and IT infrastructure. Familiarity with ESET, RFID systems, and CCTV management. Experience with IT inventory and asset management. Problem-solving skills with the ability to resolve technical issues efficiently. Good communication and collaboration skills.

Posted 19 hours ago

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Service Desk - Shift Manager Apex Group

2.0 - 3.0 years

4 - 6 Lacs

Pune

Work from Office

Key Duties and Responsibilities Own and drive the adoption and improvement of the ITIL processes through the Service Desk Responsible for measuring performance of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development. Responsible for ensuring issues are effectively escalated to the Escalation teams as required in accordance with agreed Service Levels and ensuring communication with the end-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process. Provide regular performance reports on the IT Service Desk. Responsible for managing team rotas and ensuring that the Service Desk function operates throughout hours agreed with the business and is staffed accordingly. Work to make Service Desk the single source of truth and service delivery channel for IT. Oversee the daily performance of IT service requests, incidents, and problems. Act as escalation point for all IT service desk issues. Help manage vendors/suppliers and third-party partners. Manage process for communicating outage/emergency activities to the organization. Manage vendor relationships as it depends on daily operational needs, including vendor SLA performance, quality, and billing/costs Review survey feedback to improve services, tools, and support experience. Maintain and improve all Service desk processes and documentation including Service catalogue, SOPs and work instructions. Review all work of the service Desk agents, and perform quality checks on service desk agents adherence to processes Take on the role of product owner of the Apex IT service desk tool, responsible for the administration and configuration of all services on the portal Provide support during all internal and external audits of IT. Other duties in support of the Service Desk, as assigned by the Global Service Desk Manager. Experience/Knowledge/Skills ITIL 4 Foundation certified Good customer focus, and excellent timekeeping is a key requirement of the role; Good interpersonal skills, with a focus on listening and questioning skills. Good problem-solving abilities and ability to work under own initiative; Good written and communication skills in English. A recognized third level qualification in a computer related discipline is an advantage. 2-3 years experience in a computer related support or and IT operational environment. Hands on experience on ITSM platforms like ServiceNow, JIRA, Fresh Service, BMC Remedy etc.

Posted 2 days ago

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