11 Fresh Service Jobs

About Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry. Job Title : ITSM tool arch Key Skills : Rest APIs, ITSM (INC, Pr...

You have 2-3 years of experience in a computer-related support or IT operational environment. You hold a recognized third level qualification in a computer-related discipline. Additionally, you possess one or more recognized industry certifications in PC, Network and Server support such as CompTIA A+, Server +, Network +, MCP in Windows 7/8/10. Your proficiency in written and verbal communication in English is commendable. Moreover, your experience with documentation and enhancing Standard Operating Procedures (SOPs) and other process documents is a key strength. As part of your responsibilities, you will: - Demonstrate good customer focus and maintain excellent timekeeping - Exhibit strong ...

To succeed in this role you must have experience in Responsibilities Use templates to report on team GNIs and generally perform Project Management support activities. Develop, monitor, and report on platform and service metrics. Support team s workload on Fresh Service tickets, which cover a wide range of Security domains and customer requirements for information. Partner with security and privacy stakeholders to help improve Security Trust assets and processes. Communicate and collaborate with cross-functional teams on Security Trust, including third-party risk management, tool monitoring, and evidence gathering. Qualifications Degree in Computer Science or other related field or equivalent...

As an Enterprise IT Security Analyst (SOC) at our company, you will play a crucial role in maintaining the security and efficiency of our Information Security team. Your responsibilities will include monitoring security alerts, analyzing and triaging security incidents, assisting in incident response processes, handling security incidents and tickets, conducting security assessments and audits, contributing to SOC use case generation, providing technical support, leveraging AWS skills for cloud security monitoring, staying updated with the latest SOC trends, and preparing and presenting SOC reports to senior management. Key Responsibilities: - Monitor security alerts and events using SOC too...

As an IT Support Specialist at the company, you will be responsible for providing technical support in a computer-related or IT operational environment. Your qualifications should include a third level qualification in a computer-related discipline and one or more industry certifications such as Comptia A+, Server +, Network +, or MCP in Windows 7/8/10. Your role will involve improving Standard Operating Procedures (SOPs) and other documentation, so excellent written and communication skills in English are essential. Key Responsibilities: - Provide technical support and assistance to users in resolving computer-related issues. - Document and improve Standard Operating Procedures (SOPs) and o...

You are invited to join our Information Security team as an Enterprise IT Security Analyst specializing in Security Operations Center (SOC) activities. In this role, you will play a crucial part in maintaining the security and effectiveness of our security operations by monitoring security alerts, analyzing incidents, and contributing to incident response processes. Your expertise in SOC operations, incident response, and security monitoring tools will be invaluable in supporting SOC initiatives. Your key responsibilities will include monitoring security alerts and events using tools such as Splunk, Microsoft Sentinel, Kusto (KQL), or Splunk Search Processing Language (SPL). You will be task...

You should have 2-3 years of experience in a computer-related support or IT operational environment. A recognized third-level qualification in a computer-related discipline is required. Possess one or more recognized industry certifications in PC, Network, and Server support such as CompTIA A+, Server +, Network +, MCP in Windows 7/8/10. Good written and communication skills in English are essential. Experience with documentation and improving SOPs and other process documents is necessary. Customer focus and excellent timekeeping are key requirements for this role. You should have good interpersonal skills, with a focus on listening and questioning abilities. Strong problem-solving skills an...

Key Duties and Responsibilities Own and drive the adoption and improvement of the ITIL processes through the Service Desk Responsible for measuring performance of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development. Responsible for ensuring issues are effectively escalated to the Escalation teams as required in accordance with agreed Service Levels and ensuring communication with the end-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process. Provide regular performance reports on the IT Service ...

The System Administrator role involves a combination of onboarding, offboarding, maintenance, and infrastructure management tasks. Key responsibilities include managing user accounts and licenses through Azure AAD, provisioning and decommissioning laptops with essential software and security tools and supporting employees via Fresh Service or similar platforms. Key Responsibilities Onboarding Tasks: Creation of users and assignment of O365 and other licenses for new FTEs / Contractors / Interns using Azure AAD Providing Laptops along with required software installed Installation of DLP, Antivirus and other software to ensure Data Protection. Offboarding Tasks: Disabling of users and removal ...

Key Duties and Responsibilities Own and drive the adoption and improvement of the ITIL processes through the Service Desk Responsible for measuring performance of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development. Responsible for ensuring issues are effectively escalated to the Escalation teams as required in accordance with agreed Service Levels and ensuring communication with the end-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process. Provide regular performance reports on the IT Service ...

Key Duties and Responsibilities Own and drive the adoption and improvement of the ITIL processes through the Service Desk Responsible for measuring performance of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development. Responsible for ensuring issues are effectively escalated to the Escalation teams as required in accordance with agreed Service Levels and ensuring communication with the end-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process. Provide regular performance reports on the IT Service ...