IT Helpdesk Engineer

We're Hiring: IT Helpdesk Engineer at DesiCrew!

At DesiCrew, we are looking for a IT Helpdesk Engineer to join our growing team! If you have a passion for technology, strong communication skills, and 3 to 5 years of experience in technical support, we want to hear from you!

Qualification Engineering Degree or MCA
Good English communication skill - Oral and writtenWillingness to work on-sitesAbility to work in 24/7 operations Immediate JoinerLocation - Chennai & Bangalore

Technical Skills and Experience:

• 3-5yrs relevant experience
• In-depth understanding of IT infrastructure, networking hardware, and operating systems.
• Strong expertise in Active Directory (AD), including user management, group policies, and permissions.
• Advanced knowledge of Office 365 and Azure Active Directory policies.
• Hands-on experience with Windows Servers and networking devices (Switches & Firewalls).
• Strong background in patch management and endpoint security hardening.
• Proficient in LAN, Wi-Fi, and VPN configuration and troubleshooting.
• Ability to configure, maintain, and troubleshoot network printers.
• Skilled in device management platforms such as Microsoft Intune and Kandji.
• Install, configure, and maintain antivirus solutions, including patch updates for Windows & Mac systems.
• Basic and Advanced working knowledge of Linux commands and system operations.
• Exposure to cloud platforms such as Microsoft Azure or AWS.
• Strong Skill with security products such as Microsoft Defender, DLP, MDM, and EDR solutions.
• Ensure compliance with organizational security policies and frameworks.
• Assist with onboarding/offboarding processes, ensuring proper access provisioning and de-provisioning.
• Strong ability to analyze complex problems, visualize solutions, and implement fixes.
• Communicate effectively with cross-functional teams and end users.
• Provide L2 & L3 escalation support for critical technical issues.
• Support video conferencing platforms and manage large-scale online meetings.
• Manage and maintain IT asset inventory, ensuring accuracy and accountability.
• Perform proactive monitoring and troubleshooting of systems and services.
• Ability to work with Microsoft Azure or AWS cloud platforms (Certification Preferred for Any Cloud Technologies)
• Support the continuous improvement of IT operations and adoption of new technologies.
• Proficiency in at least one of the scripting Languages - Powershell or Python or Bash

Send your resume to: muniraj@desicrew.in

Visit us: www.desicrew.com

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Job Types: Full-time, Permanent

Ability to commute/relocate:

• Tharamani, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• IT Helpdesk Support: 3 years (Preferred)

License/Certification:

• Azure Certification, MCSE, MCSA (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person