Company Description Shro Systems Pvt. Ltd. helps businesses design, build, and manage always-available IT infrastructures by selecting the right combination of platforms and applications. Our concurrent infrastructure enables your resources to adapt to changing market environments. With extensive experience in delivering high-quality IT infrastructure services across various industries, Shro is dedicated to developing and maintaining your enterprise’s IT backbone. Our solutions include Virtualization, Cloud Computing, Computing, Storage, Software, Active and Passive Network components, Data Centers, Security, Platforms, and HPFS. Role Description This is a full-time, on-site role for an Enterprise Sales Specialist based in Pune. The Enterprise Sales Specialist will be responsible for generating leads, managing sales operations, handling account management, and overseeing sales management activities. The role involves meeting with clients, understanding their IT infrastructure needs, and recommending Shro's solutions that best meet their requirements. Qualifications Lead Generation and Sales skills Proficiency in Sales Operations and Account Management Experience in Sales Management Strong communication and interpersonal skills Proven ability to achieve and exceed sales targets Ability to work both independently and as part of a team Experience in the IT infrastructure industry is a plus Bachelor’s degree in Business, Marketing, or related field Show more Show less

Job Title : Desktop Support Engineer Years of Exp : 1-4 years Location : Pune, Maharashtra Job Description We are looking for a skilled and service-oriented Desktop Support Engineer to join our IT infrastructure team. The ideal candidate will be responsible for providing end-to-end technical support for desktops, laptops, software, and network systems, ensuring smooth day-to-day operations across the organization. Key Responsibilities Provide first-line technical support for hardware and software issues across Windows and other operating systems. Diagnose and resolve end-user problems related to desktops, laptops, printers, peripherals, and authorized mobile devices. Perform installation, configuration, and maintenance of operating systems, software applications, and security updates. Manage user accounts, access rights, and system permissions within an Active Directory environment. Maintain and troubleshoot network connectivity issues including LAN/Wi-Fi, VPN, DNS, DHCP, etc. Ensure all devices comply with IT security standards and data protection policies. Support software configuration management (SCM) tasks including version control, patch management, and updates. Maintain accurate documentation of issues, resolutions, and asset inventory through ITSM tools. Coordinate with other IT teams and vendors for advanced troubleshooting or equipment replacements. Assist in routine audits, backups, and compliance reviews to ensure system integrity and security. Skills & Qualifications Hands-on experience in software and hardware installation, troubleshooting, and support. Strong understanding of operating systems, IT service management, and desktop environment best practices. Familiarity with ticketing tools, remote desktop support, and network diagnostics. Excellent communication and problem-solving skills with a customer-centric mindset. Why Join Us Gain exposure to dynamic IT environments and industry-standard tools. Work in a collaborative team that values learning and innovation. (ref:hirist.tech) Show more Show less