Desktop Support Engineer

As a Desktop Support Engineer at our organization, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. Your responsibilities will include: - Providing first-line technical support for hardware and software issues on various operating systems. - Diagnosing and resolving end-user problems related to desktops, laptops, printers, peripherals, and mobile devices. - Performing installation, configuration, and maintenance tasks for operating systems, software applications, and security updates. - Managing user accounts, access rights, and system permissions within an Active Directory environment. - Troubleshooting network connectivity issues such as LAN/Wi-Fi, VPN, DNS, and DHCP. - Ensuring compliance with IT security standards and data protection policies. - Supporting software configuration management tasks like version control, patch management, and updates. - Maintaining accurate documentation of issues, resolutions, and asset inventory through ITSM tools. - Collaborating with other IT teams and vendors for advanced troubleshooting and equipment replacements. - Assisting in routine audits, backups, and compliance reviews to uphold system integrity and security. Qualifications required for this role include: - Hands-on experience in software and hardware installation, troubleshooting, and support. - Strong understanding of operating systems, IT service management, and desktop environment best practices. - Familiarity with ticketing tools, remote desktop support, and network diagnostics. - Excellent communication and problem-solving skills with a customer-centric mindset. If you choose to join us, you will have the opportunity to: - Gain exposure to dynamic IT environments and industry-standard tools. - Work in a collaborative team that values learning and innovation.,