IT Helpdesk Engineer

Job Title -

Job Location -

Job Summary

The candidate shall be part of our team and responsible for managing day-to-day activities related to IT Helpdesk of the organization.

Essential Functions

The candidate will perform the following key functions:

• Monitor and respond quickly and effectively to requests received through the IT Helpdesk
• Provide technical assistance and support for all incoming IT Helpdesk requests and issues related to computer systems, application, services, software, and hardware either in person or remotely over the phone
• Repairing and replacing equipment as necessary.
• Follow up and ensure issue has been resolved.
• Write training and instruction manual. Document internal procedures.
• Manage PC/Laptop setup and deployment for new employees with standard hardware, images, and software.
• Provide employee orientation and training.
• Maintain daily performance and monitoring of computer systems.
• Install, modify, and repair computer hardware and software.
• Maintain inventory of all equipment, software and software licenses
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Moving or relocating field IT assets as required, for both small and large projects.
• Computer hardware and software installation.
• Provide support for company email system, web/audio conferencing service, and phone system.

The above essential functions are representative of major duties of positions in this job. Specific duties and responsibilities may vary. Other duties may be assigned similar to the above consistent with the knowledge, skills and abilities required for the job.

Desired profile

Education :

Preferred Qualifications

• Certified A+ or holding a comparable Microsoft IT certification.
• Certified Information Technology Infrastructure Library (ITIL) foundations or equivalent experience.
• Knowledge of IT management tools, but not limited to (Active Directory, Azure, AWS)

Experience :

Personal Competencies

• 2-3 years experience with the following:
• Strong background in TCP/IP, IP networking knowledge, i.e. IP subnet, DNS, DHCP, FTP, SSH and etc.
• Microsoft Active Directory experience and all Windows networking.
• Microsoft Exchange / Gmail, Microsoft Windows OS, and Office Applications
• Working with varies server and client hardware platforms, i.e. DELL, Lenovo.
• Web/Audio Conferencing, i.e. Microsoft Teams, Zoom, WebEx
• Strong problem-solving skills and the ability to work on multiple projects and issues
• Excellent written and verbal communication skills are essential
• Linux OS and basic services i.e. Apache/HTTPD, SSHD, SAMBA

Additional Duties And Responsibilities

• Track and analyze trends in Service Desk requests
• Collaborate with other departments to identify and/or procure software for internal staff
• Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency
• Routinely assess current environment against technology trends, making recommendations as appropriate
• Provide coverage for IT personnel as requested for absences, etc.

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Application Instructions

Interested applicants may send their updated resume to hr@sambodhi.co.in.