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Posted:1 week ago| Platform: Linkedin logo

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Skills Required

support software networking communication network maintenance networks data firewall antivirus security patch management erp troubleshooting inventory audits ids cybersecurity documentation reporting reports coordination procurement compliance checks

Work Mode

On-site

Job Type

Full Time

Job Description

Roles And Responsibilities Technical Support: Provide first-level support for hardware, software, and networking issues. Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment. Manage user support requests via ticketing system or direct communication. Network & System Maintenance: Monitor and maintain local area networks (LAN), internet connectivity, and Wi-Fi systems. Perform regular system backups and ensure data protection and disaster recovery processes. Manage firewall, antivirus, and security patch updates. Software & Application Management: Install, upgrade, and support commonly used office software (MS Office, ERP, Tally, etc.). Coordinate with software vendors for troubleshooting and updates. Ensure software licenses are valid and renewed timely. Asset & Inventory Management: Maintain records of IT assets and perform periodic audits. Tagging and documenting IT hardware and software assets. User Access & Security: Create and manage user accounts, email IDs, and system permissions. Implement and enforce cybersecurity best practices. Monitor systems for unauthorized access or data breaches. Documentation & Reporting: Maintain records of system configurations, SOPs, and incident logs. Prepare and submit regular IT reports to the management. Vendor Coordination: Liaise with external vendors for hardware procurement, AMC, or technical support. Evaluate IT products and suggest improvements. Project Support: Assist in implementation of IT projects and upgrades. Provide technical assistance during audits or compliance checks. Show more Show less

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Divine Engineering Services Pvt Ltd

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