Posted:1 month ago| Platform: Linkedin logo

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Job Type

Full Time

Job Description

Roles And Responsibilities Technical Support: Provide first-level support for hardware, software, and networking issues. Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment. Manage user support requests via ticketing system or direct communication. Network & System Maintenance: Monitor and maintain local area networks (LAN), internet connectivity, and Wi-Fi systems. Perform regular system backups and ensure data protection and disaster recovery processes. Manage firewall, antivirus, and security patch updates. Software & Application Management: Install, upgrade, and support commonly used office software (MS Office, ERP, Tally, etc.). Coordinate with software vendors for troubleshooting and updates. Ensure software licenses are valid and renewed timely. Asset & Inventory Management: Maintain records of IT assets and perform periodic audits. Tagging and documenting IT hardware and software assets. User Access & Security: Create and manage user accounts, email IDs, and system permissions. Implement and enforce cybersecurity best practices. Monitor systems for unauthorized access or data breaches. Documentation & Reporting: Maintain records of system configurations, SOPs, and incident logs. Prepare and submit regular IT reports to the management. Vendor Coordination: Liaise with external vendors for hardware procurement, AMC, or technical support. Evaluate IT products and suggest improvements. Project Support: Assist in implementation of IT projects and upgrades. Provide technical assistance during audits or compliance checks. Show more Show less

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