IT Desktop Support Engineer

You will be joining Full Potential Solutions (FPS), a global product and services company dedicated to enhancing customer engagement for contact centers worldwide. As a Desktop Support Engineer, your primary role will involve troubleshooting hardware and software issues, installing and maintaining computer hardware and peripherals, and upgrading operating systems and software as required. Additionally, you will be responsible for addressing networking and connection issues, advising on upgrades, providing basic computer operation training, and responding to client support requests in Pune, India. Your qualifications should include a Bachelor's Degree in Information Technology or Computer Science, along with at least three years of experience in Desktop Support encompassing hardware, software, network, and related technologies. You should possess advanced knowledge of computer hardware systems, memory modules, peripherals, and popular operating systems, as well as the ability to resolve complex IT-related issues. Experience in supporting Windows Desktop, Virtual Desktops, MAC, and notebook computers is essential, along with familiarity with ITIL and Cloud Computing. In this role, you will need to exhibit proactive problem-solving abilities, excellent communication skills, and a customer-centric approach. You should be comfortable working in high-stress situations and managing on-site IT issues efficiently. Your responsibilities will also include coordinating with necessary groups or third parties, escalating unresolved queries as needed, and deploying technical tools as required. Overall, your dedication to delivering exceptional client results and your commitment to personal and professional growth will be instrumental in contributing to our mission of creating thriving conditions for our team members.,