IT Desktop Support Engineer

Job Description

🚨 Hiring Alert: IT Desktop Support Engineers (Night Shift) 🚨 📍 Location: Makarba, Ahmedabad 🕒 Shift Timings: • 08:30 PM – 05:30 AM • 09:30 PM – 06:30 AM (During Daylight Saving) 📅 Notice Period: 15 to 30 Days 📈 Experience: 1 - 3 years 🔧 Role Overview: We are looking for a technically skilled IT Support Engineer to join our team and provide frontline support for our IT infrastructure. You’ll handle Level 1 and Level 2 issues, ensuring minimal downtime and smooth user experience across systems. 🛠️ Key Responsibilities: • Provide Level 1 & 2 support for hardware, software & network issues • Manage user accounts via Active Directory, Microsoft 365, etc. • Troubleshoot LAN, WAN, Wi-Fi, and VPN connectivity issues • Install, configure & update Windows, macOS, and Linux OS • Handle IT assets like laptops, desktops, printers & peripherals • Coordinate with infra/network teams for server/cloud support • Monitor systems and suggest improvements • Document troubleshooting steps & solutions • Assist in IT projects – upgrades, rollouts, migrations • Ensure data security & IT policy compliance 🧠 Key Skills Required: ✅ Understanding of network protocols, firewalls & VPN ✅ Experience with Active Directory, Microsoft 365, AnyDesk, TeamViewer ✅ Good troubleshooting for both hardware & software ✅ Familiar with ITSM tools and ticketing systems ✅ Strong communication & teamwork skills ✅ Ability to prioritize & work independently 📩 Interested? Apply now or DM us for more info!