IT Desktop Support Engineer

JENX Digitech Pvt Ltd

0 years

1 - 3 Lacs

ahmedabad

Posted:23 hours ago| Platform: GlassDoor logo

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Skills Required

support troubleshooting software mobile macos resolve network azure collaboration antivirus inventory tracking onboarding compliance security

Work Mode

Remote

Job Type

Full Time

Job Description

The IT Desktop Support Engineer is responsible for providing first- and second-level technical support to end users. This role ensures smooth operation of desktop systems, laptops, peripherals, and standard business applications by troubleshooting issues, installing hardware/software, and maintaining IT assets.

Key Responsibilities

Provide onsite and remote technical support for desktops, laptops, printers, scanners, and mobile devices
Install, configure, and maintain operating systems (Windows/macOS) and standard software applications
Diagnose and resolve hardware, software, and network connectivity issues
Manage user accounts, passwords, and access rights (Active Directory / Azure AD)
Support email systems (Outlook, Microsoft 365) and collaboration tools
Perform system updates, patches, and antivirus management
Maintain IT inventory, asset tracking, and documentation
Escalate unresolved issues to higher-level support teams or vendors
Assist with new employee onboarding and IT setup
Ensure compliance with IT policies, security standards, and best practices

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹27,000.00 per month

Benefits:

Provident Fund

Work Location: In person

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