Role: Infrastructure Ops Engineer II Position Type: Full-Time Contract (40hrs/week) Contract Duration: 6 months (possibility of Contract-to-hire) Work Hours: Indian Standard Time (IST) Work Schedule: 8 hours/day, Mon-Fri Location: 100% Onsite - Bellandur, Bengaluru, India RESPONSIBILITY: The incumbent will be part of the Information Technology organization responsible for enabling End-User Computing. They will participate in a diverse team of individuals in the Americas and India. This position is responsible for providing solution development and third-level support for windows clients and client applications for the client. The role requires both broad and deep technology knowledge and the ability to take a solution through the solution development lifecycle, including solution planning, solution design and specification, solution construction, test process definition and planning, solution debugging, solution configuration management, unit, and system acceptance testing, knowledge transfer and solution support and documentation. The role requires a technically strong individual who is resourceful and confident under pressure. Key Areas of Responsibility include: Analyze, design, deploy, and support secure and productive Identity and Access Management solutions to support globally dispersed business applications. Able to manage Azure subscriptions and resources; implement and manage storage; deploy and manage virtual machines; configure and manage virtual networks; and manage identities. Improve capabilities and saturation of SSO solutions while ensuring secure access to systems and data. Improve capabilities and saturation of centralized account and role provisioning and de-provisioning. Work with business IT managers to understand business requirements, enterprise IT standards, and other considerations influencing how IAM solutions and services should perform and operate. Strong Independent contributor Self-motivated to meet clearly defined goals with a high degree of independence. Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; is proactive. (i.e.: Response quickly; takes independent action; goes above and beyond) Ability to network Effectively navigates a matrix organization and teams well with others in this matrix to achieve common goals. Builds working relationships to facilitate the accomplishment of work goals. (i.e. Use effective interpersonal skills; clarifies details; facilitate agreement) Strong communication skills Clearly convey information and ideas through a variety of media to individuals or groups. (i.e.Organizes communication; adjusts to the audience; ensures understanding; comprehends communication from others.) Applied Learning - Assimilates and applies new job-related information on time. (i.e. Quickly gains knowledge, understanding, or skill; applies knowledge or skill; quickly learns to apply new technology) BASIC QUALIFICATIONS Bachelors degree with 3+ years (Grade 10), 5+ years (Grade 11) of Identity Access Management experience. Experience deploying and supporting enterprise authentication solutions, including Azure Active Directory, Active Directory, OKTA, and ForgeRock OpenAM. Extensive technical experience with account and access management solutions (AD provisioning, application authorization management, and identity governance). Experience with implementing new security and governance policies while balancing end-user productivity. PREFERRED QUALIFICATIONS Active Directory deployment and stewardship. Azure AD & OKTA deployment, governance, and operations. Experience with authentication standards, including SAML, OIDC, and OAuth2. Microsoft PowerShell experience. Office 365 tenant administration and governance Advanced experience and creativity with system and application troubleshooting. Strong written and oral communications skills to convey complex technical topics. Application design experience is a plus (Java, XML, .Net, Azure Claims Rules, REST, etc.). ",

Role: DevOps Engineer Position Type: Full-Time Contract (40hrs/week) Contract Duration: 6 months (possibility of Contract-to-hire) Work Hours: Indian Standard Time (IST) Work Schedule: 8 hours/day, Mon-Fri Location: 100% Onsite - Bellandur, Bengaluru, India As a DevOps Engineer, you will be responsible for managing and optimizing our development and operational workflows. You will play a crucial role in maintaining and enhancing our CI/CD pipelines, scripting automation tasks, and managing tools like GitHub and JIRA. Your expertise in Jenkins will be essential in ensuring smooth and efficient build and deployment processes. Key Responsibilities: CI/CD Pipeline Management: Design, implement, and maintain continuous integration and continuous deployment (CI/CD) pipelines to ensure rapid and reliable delivery of software. Scripting and Automation: Develop and maintain scripts for automation of various tasks, including deployment, monitoring, and infrastructure management. Jenkins Administration: Configure, manage, and optimize Jenkins for build automation, ensuring high availability and performance. GitHub Management: Administer and manage GitHub repositories, including branching strategies, pull requests, and code reviews. JIRA Administration: Manage JIRA projects, workflows, and integrations to support agile development processes. Monitoring and Logging: Implement and maintain monitoring and logging solutions to ensure system health and performance. Collaboration: Work closely with development, QA, and operations teams to ensure seamless integration and delivery of software products. Security: Ensure security best practices are followed in all aspects of the development and deployment processes. Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field. Experience: Minimum of 3 years of experience in a DevOps role or similar position. Technical Skills: Proficiency in CI/CD tools and practices. Strong scripting skills (e.g., Bash, Python, Groovy). Experience with Jenkins administration and optimization. Solid understanding of GitHub and version control systems. Experience with JIRA administration and agile methodologies. Knowledge of containerization and orchestration tools (e.g., Docker, Kubernetes) is a plus. Soft Skills: Excellent problem-solving and troubleshooting skills. Strong communication and collaboration abilities. Ability to work in a fast-paced and dynamic environment. ",

Role: Infrastructure Ops Engineer (MacOS) Position Type: Full-Time Contract (40hrs/week) Contract Duration: 6 months (possibility of Contract-to-hire) Work Hours: Indian Standard Time (IST) Work Schedule: 8 hours/day, Mon-Fri Location: 100% Onsite - Bellandur, Bengaluru, India RESPONSIBILITY : The incumbent will be part of the Information & Technology (I&T) organization. The primary focus will be ensuring our colleagues who choose a Mac as their primary device are empowered in their day-to-day work! This will include implementing new technologies that can improve processes and further assist all business units, while maintaining current desktop and server infrastructure. The JAMF Administrator will build and assist support personnel with training, ensuring that systems are reliable and available. This position will interact with the End User Technology team and all levels of the organization to assist in making informed decisions to meet business objectives. They will participate in a diverse global team of individuals. The role requires both broad and deep technology knowledge and the ability to take a solution through the solution development lifecycle including solution planning, solution design and specification, solution construction, test process definition and planning, solution debugging, solution configuration management, unit and system acceptance testing, knowledge transfer, and solution support and documentation. The role requires a technically strong individual who is resourceful and confident under pressure. Key Areas of Responsibility include: Mac Workstation Computing Manage and support Mac workstations using JAMF Pro. Implement and maintain JAMF policies, profiles, and scripts. Ensure compliance with security policies and procedures. Provide 2nd/3rd level support for Mac clients. JAMF Pro Administration and Operations: Install & administer JAMF Pro server software. Monitor application performance against accepted parameters. Implement appropriate actions to control, correct, or improve JAMF performance. Perform routine maintenance operations on the application (daily/weekly checks). Ensure integrity of JAMF database. Perform updates to the JAMF application as required (patches, hotfixes, service packs). JAMF Pro Support and Trouble Management: Respond to, analyse, resolve, and close Problem support tasks resulting from customer contact with the help desk and application monitoring. (Level 1 support) Respond to, analyse, resolve, and close Work Request support tasks resulting from customer requests to the help desk. (Level 1 Support) Execute disaster recovery procedures for JAMF Pro servers. Identify appropriate corrective action. (CLCA) Provide 2nd/3rd level support for JAMF clients. JAMF Pro Device/Profile Management: Create Configuration Profiles. Create Compliance Policies. Device Life Cycle Management. Enroll the mobile devices (iOS, macOS). Retire and Wipe Devices. Device Provisioning. Set ESP and other profiles for macOS. Company portal Branding. JAMF Pro Software Distribution: JAMF Application Creation and Deployment/Assignment. Upload and Configuring LOB applications (macOS, iOS/iPadOS). Convert packaged application to JAMF compatible file and upload it. Upload and Configuring Store applications (Apple). Deploy LOB / Store applications to a group of users (AAD)/computers/mobile devices (macOS, iOS/iPadOS). Monitor application deployment status. Group/s Management for deployment/s. Distribute JAMF packages to clients in all regions. Administer software metering. Distribute licensed software to individual clients. Add/Remove Packages and modify description of package that is displayed on the Self Service Portal. Provide 2nd-level support for software distribution problems. JAMF Pro Reporting: Provide hardware & software inventory reports. Provide software usage reports (software metering). Administer Web Reporting site (add custom reports). Customize hardware Inventory as per requirements. PowerBI reports. JAMF Pro Installation Organizing/Coordination: Coordinate administrative project activities, including scheduling, tracking, reporting, and change management, that impact components of the infrastructure. Complete metrics/utilization reporting on designated operational review cycles. JAMF Pro Technical Communications and Consulting: Present verbal and written technical information to technical and non-technical audiences. Act as liaison or point of contact with customers, third parties, and internal organizations on technical issues. JAMF Pro Patching for managed workstations and servers: Manage patches for all workstations & non-ITS servers. Approve and package security updates deemed necessary by security. Test and deploy updates to workstations and servers on an approved roll out schedule. MUST HAVE QUALIFICATIONS: BS or associate degree/Technical Certification or equivalent job experience required. Minimum of 3 (Gr 9), 5 (Gr 10), 7 (Gr 11) years experience with macOS workstation management. Minimum of 3 (Gr 9), 5 (Gr 10), 7 (Gr 11) years of experience with macOS endpoint management utilizing industry standard tools. Minimum of 3 (Gr 9), 5 (Gr 10), 7 (Gr 11) years of experience using custom macOS Package creation and distribution. Minimum of 3 (Gr 9), 5 (Gr 10), 7 (Gr 11) years of experience in macOS interoperability with AD, LDAP, and Kerberos experience. Minimum of 3 (Gr 9), 5 (Gr 10), 7 (Gr 11) years of experience supporting client and server environments, printing/firewall/routing technologies, and industry standard networking technologies: (LAN/WAN, SMTP, VPN, DNS, DHCP). PREFERRED QUALIFICATIONS Experience managing iOS and iPadOS devices. Experience with Beyond Trust. Experience with Crowdstrike Security Software. Experience with Azure Cloud Virtual Machine. Experience with scripting in Bash, Python, or compatible language. Experience of working in an international / large enterprise environment. ",

Role: Infrastructure Ops Engineer Position Type: Full-Time Contract (40hrs/week) Contract Duration: 6 months (possibility of Contract-to-hire) Work Hours: Indian Standard Time (IST) Work Schedule: 8 hours/day, Mon-Fri Location: 100% Onsite - Bellandur, Bengaluru, India FOCUS: End User Computing & L3 Support Grade: 9(2), 10(2),11(1) RESPONSIBILITY The incumbent will be part of the Information & Technology (I&T) organization. The primary focus will be ensuring our colleagues who choose a PC as their primary device, will be empowered in their day-to-day work! This will include implementing new technologies that can improve processes and further assist all business units, while maintaining current desktop and server infrastructure. The Windows Client engineer will build and assist support personal with training, ensuring that systems are reliable and available. This position will interact with the End User Technology team and all levels of the organization to assist in making informed decisions to meet business objectives. They will participate in a diverse global team of individuals. The role requires both broad and deep technology knowledge and the ability to take a solution through the solution development lifecycle including solution planning, solution design and specification, solution construction, test process definition and planning, solution debugging, solution configuration management, unit and system acceptance testing, knowledge transfer and solution support and documentation. The role requires a technically strong individual who is resourceful, confident under pressure. Key Areas of Responsibility include: Windows Workstation Computing Mac Workstation Computing Beyond Trust Rights Administration Intune / SCCM Infrastructure Administration and Operations: Install & administer SCCM Primary & Secondary Server software, including Management Points, Cloud Management Gateway (CMG) Co-Managed device management. Install & administer SQL used for SCCM. Monitor application performance against accepted parameters. Implement appropriate actions to control, correct, or improve SCCM performance. Perform routine maintenance operations on the application (daily/weekly checks), including: Updates to Express Metrics & ServiceNow database. Ensure integrity of SCCM database. Perform updates to the SCCM application as required (patches, hotfixes, service packs). Intune / SCCM Infrastructure Support and Trouble Management: Respond to, analyze, resolve, and close Problem support tasks resulting from customer contact with the help desk and application monitoring. (Level 1 support) Respond to, analyze, resolve, and close Work Request support tasks resulting from customer requests to the help desk. (Level 1 Support) Execute disaster recovery procedures for SCCM Primary, Secondary Servers, including Distribution Points & SQL Server. Identify appropriate corrective action. (CLCA) Provide 2nd/3rd level support for SCCM clients. Intune / SCCM Device/Profile Management Create Configuration Profiles Create Compliance Policies Device Life Cycle Enroll the mobile devices (iOS, macOS, Windows 10, and Android) Retire and Wipe Devices Device Provisioning. Set ESP and other profiles for Windows Autopilot. Company portal Branding Windows Hello for Business Intune / SCCM Software Distribution: Intune Application Creation and Deployment/Assignment Upload and Configuring LOB applications (Windows, macOS, iOS/iPad OS, and Android) Convert packaged application to Intune compatible file and upload it as Win32 app. Upload and Configuring Store applications (Windows, Apple, and Google) Deploy LOB / Store applications to a group of users (AAD)/computers/mobile devices (Windows, macOS, iOS/iPadOS, and Android) Monitor application deployment status. Group/s Management for deployment/s. Create SCCM packages (for English & non-English clients). Translate user-readable files (e.g., MoreInfo, pop-up windows) * Distribute Intune / SCCM packages to clients in all regions. Administer software metering. Distribute licensed software to individual clients. Add/Remove Packages and modify description of package that is displayed on the SDC / Company Portal. Provide 2nd-level support for software distribution problems. Intune / SCCM Reporting: Provide hardware & software inventory reports (~100 per month). Provide software usage reports (software metering). Administer Web Reporting site (add custom reports) Customize hardware Inventory as per clients requirements (Update SMS_DEF.MOF and Configuration.MOF PowerBI reports Intune / SCCM Installation Organizing/Coordination: Coordinate administrative project activities, including scheduling, tracking, reporting, and change management, that impact components of the infrastructure. Complete metrics/utilization reporting on designated operational review cycles Intune / SCCM Technical Communications and Consulting: Present verbal and written technical information to technical and non-technical audiences. Act as liaison or point of contact with customers, third parties, and internal organizations on technical issues. Intune / SCCM Patching for managed workstations and servers: Manage patches for all workstations & non-ITS servers. Update and perform cleanup in WSUS on a regular basis. Approve and package security updates deemed necessary by security. Test and deploy updates to workstations and servers on an approved roll out schedule. BASIC QUALIFICATIONS: BS or associate degree/Technical Certification or equivalent job experience required Minimum of 3 (Gr 9), 5 (Gr 10), 7 (Gr 11) years experience with Windows 10 and Windows 11 workstation management Minimum of 3 (Gr 9), 5 (Gr 10), 7 (Gr 11) years of experience with Windows endpoint management utilizing industry standard tools Minimum of 3 (Gr 9), 5 (Gr 10), 7 (Gr 11) years of experience using custom Windows Package creation and distribution Minimum of 3 (Gr 9), 5 (Gr 10), 7 (Gr 11) years of experience in Windows interoperability with AD, LDAP and Kerberos experience. Minimum of 3 (Gr 9), 5 (Gr 10), 7 (Gr 11) years of experience supporting client and server environments, printing/firewall/routing technologies and industry standard networking technologies: (LAN/WAN, SMTP, VPN, DNS, DHCP) PREFERRED QUALIFICATIONS: Experience managing Mac and Mac OS workstations Experience with Beyond Trust Experience with Crowdstrike Security Software Experience with Azure Cloud Virtual Machine Experience with scripting in PowerShell or compatible language. Experience of working in an international / large enterprise environment. ",

We are seeking a highly skilled and motivated AI/ML Application Security Analyst with expertise in MLSecOps and large language models (LLMs) to join our clients team. The ideal candidate will possess a deep understanding of AI/ML technologies, security best practices, and the unique challenges associated with LLMs. This role involves securing AI/ML applications and systems throughout their lifecycle, from development to deployment, ensuring the integrity, confidentiality, and availability of data and models. Key Responsibilities: Conduct security assessments and audits of AI/ML applications, including LLMs, to identify vulnerabilities and risks. Develop and implement security measures and protocols tailored for AI/ML systems and LLMs, including secure coding practices, data protection, and model integrity. Monitor AI/ML applications for security breaches, perform incident response, and implement remediation strategies. Collaborate with data scientists, machine learning engineers, and IT teams to integrate security into the AI/ML development and deployment lifecycle (MLSecOps). Stay abreast of the latest security threats, vulnerabilities, and advancements in AI/ML security, with a focus on LLMs. Create and maintain comprehensive documentation for security policies, procedures, and incident reports. Provide security training and awareness programs for AI/ML development teams to promote best practices. Evaluate third-party AI/ML solutions and services for security compliance and risk management. Implement adversarial testing and robustness evaluation to defend against attacks on AI/ML models, particularly LLMs. Required Qualifications: Bachelors degree in Computer Science, Information Security, Data Science, or a related field. Proven experience in application security with a focus on AI/ML systems, MLSecOps practices, and large language models. In-depth knowledge of AI/ML frameworks and libraries (e.g., TensorFlow, PyTorch, Scikit-learn) and LLM platforms. Familiarity with secure coding practices, vulnerability management, and threat modeling. Strong understanding of data protection and privacy regulations (e.g., GDPR, CCPA). Hands-on experience with security tools and technologies (e.g., SIEM, IDS/IPS, encryption, authentication mechanisms). Excellent analytical and problem-solving skills, with a keen attention to detail. Strong communication skills and ability to work collaboratively in a cross-functional team environment. Preferred Qualifications: Masters degree in a relevant field. Industry certifications such as CISSP, CEH, OSCP, or specific AI/ML certifications. Experience with cloud security, particularly in AWS, Azure, or Google Cloud environments. Knowledge of adversarial machine learning, model robustness, and techniques to defend against such threats. Familiarity with MLOps practices and secure deployment methods for AI/ML models. Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes). Specific experience with securing LLMs and understanding of their unique security challenges. ",

Job Title: IT Desktop Support Technician Job Type & Location: Hybrid (Occasional onsite and remote work) || Gurugram, Haryana, India || 40 Hrs/Week (Monday to Friday) Job Requirements: Technical Minimum 2 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 50 lbs. Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling. Experienced in repeat call analysis and developing preventive actions Experienced in Problem management Excellent written and oral communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) Experience of ticketing tools (ServiceNow / Remedy etc.), _ Non-Technical _ Good Customer management skill, Good in oral and written communication Able to interact and work with customers at different levels. Driven and result oriented. Passionate about the work Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Must be available to work flexible work schedules ",