2 Notebook Computers Jobs

You will be joining Full Potential Solutions (FPS), a global product and services company dedicated to enhancing customer engagement for contact centers worldwide. As a Desktop Support Engineer, your primary role will involve troubleshooting hardware and software issues, installing and maintaining computer hardware and peripherals, and upgrading operating systems and software as required. Additionally, you will be responsible for addressing networking and connection issues, advising on upgrades, providing basic computer operation training, and responding to client support requests in Pune, India. Your qualifications should include a Bachelor's Degree in Information Technology or Computer Science, along with at least three years of experience in Desktop Support encompassing hardware, software, network, and related technologies. You should possess advanced knowledge of computer hardware systems, memory modules, peripherals, and popular operating systems, as well as the ability to resolve complex IT-related issues. Experience in supporting Windows Desktop, Virtual Desktops, MAC, and notebook computers is essential, along with familiarity with ITIL and Cloud Computing. In this role, you will need to exhibit proactive problem-solving abilities, excellent communication skills, and a customer-centric approach. You should be comfortable working in high-stress situations and managing on-site IT issues efficiently. Your responsibilities will also include coordinating with necessary groups or third parties, escalating unresolved queries as needed, and deploying technical tools as required. Overall, your dedication to delivering exceptional client results and your commitment to personal and professional growth will be instrumental in contributing to our mission of creating thriving conditions for our team members.,

About The Position As the IT Workforce Enablement (WE) Lead, you will lead a team of managed service personnel who deliver IT WE Services (Service Desk, desktop support, printers, A/V-Conference Rooms, etc.) to support business operations. You will oversee day-to-day operations, organize and monitor work processes, and allocate resources. This role is part of the core foundational IT support team for the GCC, thus expectations to grow and develop skills, capability, and depth beyond current job description scope is expected. Key Responsibilities This position leads IT WE operations by developing team schedules, assigning, and monitoring work; gathering resources; implementing productivity and customer service standards; resolving operations problems. Controls expenditures by gathering and submitting budget information; scheduling expenditures; monitoring variances; implementing corrective actions. Delivers high performance by enforcing performance, quality, and customer service standards. Key Objectives Deliver secure and reliable IT Workforce Enablement Services to GCC aligned to the Chevron Enterprise IT service model Plan and manage IT WE Service changes efficiently and effectively to meet GCC and Chevron Enterprise IT requirements Build effective working relationships with GCC stakeholders, Chevron Enterprise IT, and managed service partners Roles & Responsibilities Lead and serve as point of escalation on operational incidents and service escalations for IT WE Services Serve as GCC Escalation and coordination point for IT Service Desk Services provided by Chevron Enterprise IT Align and partner with Chevron Enterprise IT in the evergreen of IT Service Operations Provide support to internal and external divisions for events and programs, including some nights or weekends as needed (after-hours and weekends). Lead a variety of assignments related to the support of virtual town halls Lead in growth and build out of WE IT Services as the GCC matures Lead efforts in the purchasing of hardware, software, and technical services to ensure adherence to technical and security specifications Create and manage technical inventories, documentation, reports, and metrics Ensure On-Call support and remote support as needed Function as technical lead with supervisory responsibilities of managed service activities Plan, organize, and assign work for the team, communicate and define expectations, and provide technical guidance. Establish team goals that support organizational objectives by gathering pertinent business, financial, service, and operations information, identifying and evaluating trends and options, choosing a course of action, defining objectives, and evaluating outcomes. Maintain customer service standard by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Complete customer service operational requirements by scheduling and assigning team members and following up on work results. Maintain quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends, and recommending system requirements. Assess customer satisfaction with services by designing and implementing satisfaction surveys, analyzing and interpreting results. Responsible for continued learning and development in current position expectation and growing in other technical area. Required Qualifications EDUCATION - Requires a Bachelor&aposs degree in Computer Science, Management and Information Systems (MIS) or a closely related field. EXPERIENCE - Requires at least 7-10 years of technology experience in IT Service support and supporting IT infrastructure (MS Windows/Azure Environment) including desktops/notebook computers, Printers, networks, conference/Audio Visual rooms in an Enterprise Environment (+500 users). At least 2 years in a supervisory/leadership role in the IT Service Delivery space. Preferred Qualifications TECHNICAL CERTIFICATIONS CISSP, Azure Fundamentals (AZ900) EXPERIENCE Experience in IT Infrastructure and IT Service Support for GCC setup or new company setup in India for large companies (+1,000). Chevron ENGINE supports global operations, supporting business requirements across the world. Accordingly, the work hours for employees will be aligned to support business requirements. The standard work week will be Monday to Friday. Working hours are 8:00am to 5:00pm or 1.30pm to 10.30pm. Chevron participates in E-Verify in certain locations as required by law. Show more Show less