IT Desktop Support Engineer

Job Description

Job Summary: We are seeking a skilled and customer-focused IT Desktop Support Engineer to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The ideal candidate will be responsible for troubleshooting desktop environments, managing user accounts, and ensuring seamless day-to-day IT operations. Key Responsibilities: Provide first and second-level support to end users for hardware, software, and networking issues. Install, configure, and maintain desktop and laptop computers, printers, phones, and other peripherals. Troubleshoot system and network problems, diagnosing and resolving hardware/software faults. Support operating systems including Windows, macOS, and occasionally Linux. Respond to and resolve support tickets in a timely and efficient manner. Set up new user accounts and profiles in Active Directory / Microsoft 365. Maintain inventory of IT assets and ensure proper documentation. Assist in the management of IT security tools, antivirus, patches, and updates. Collaborate with other IT team members to support projects and deployments. Escalate unresolved issues to appropriate internal teams or vendors. Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). 2+ years of experience in desktop support, helpdesk, or similar IT support role. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Shift: Day shift Fixed shift Work Days: Weekend availability Weekend only Work Location: In person