IT Assistant

Job Description

Background The International Solar Alliance (ISA) is an international organization headquartered in Gurgaon, National Capital Region of India. The vision and mission of the ISA is to provide a dedicated platform for cooperation 123 countries where the global community, including bilateral and multilateral organizations, corporates, industry, and other stakeholders, can make a positive contribution to assist and help achieve the common goals of increasing the use of solar energy in meeting energy needs of the ISA Member Countries in a safe, convenient, affordable, equitable and sustainable manner. The IT Assistant will report to the IT Analyst and will assist in managing technology services that meet operational requirements in the ISA. S/he will provide technical and support assistance on a variety of activities requiring expertise in specific technical areas for core information technology systems and services. Duties and Responsibilities 1. Technical Assistance: • Support in maintenance of hardware, software, networks, cyber security, software licenses, mailbox license, data recovery and data backup. • Support in administration and configuration of Microsoft Office365 for staff including other apps of Office365 such as SharePoint, lists, libraries, Groups, and an enterprise-level Microsoft Exchange infrastructure. • Support in training and educating end-users on Office365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc.). • Support preparation and implementation of Internet backup recovery plan. • New user setup and orientation including creating, installing and configuring mailbox, workstations, software, network printing, etc. • Troubleshoot various Office 365 issues including connectivity and mobility. 2. Application Management: • Support activities relating to ERP implementation. • Support in monitoring Data Migration across applications and ensure data consistency and integrity. • Support in organizing virtual events of ISA. Arrange video conferencing as per the requirement of ISA Secretariat. Assist in conducting Webinars. • Support in doing live streaming of various events of ISA on Social Media. • Maintain a structured Database. 3. Web Assistance: • Ensure website functionality and perform software updates. • Support in monitoring, assessing, and reporting on website performance. • Make adjustments to the CMS and design of the website, as required. 4. Security Maintenance: • Maintain a safe and secure IT work environment. • Maintain and provide support for all IT infrastructure. 5. Record Keeping: • Maintain the IT assets/inventory. • Review vendor contracts/proposals and coordinate IT purchases (hardware, software and services) to ensure effective deployment of solutions aligned with Staff needs. 6. Other support functions: • Support in evaluation of IT proposals received from vendors. • Support in maintaining organization’s effectiveness and efficiency by making recommendations for defining and delivering strategic plans for implementing information technologies. • Provide end-user support for all PC based hardware, applications and services. Qualifications Education: • Completion of secondary school education. • Bachelor’s degree in Computer Science or in Information Technology or in Computer Applications, or Business Administration in Information Technology is desirable. Experience: • A minimum of 5 years of progressively responsible and relevant experience in working with Office automation Tools (such as Microsoft Outlook, SharePoint, Word, Excel, and Power Point) is desirable. • Relevant experience in using Enterprise Resource Planning (ERP) systems (such as SAP) is desirable. • Experience in Google Computing Platform (GCP), consisting of Gmail, Google Docs, Google Sheets, Google Slides and other popular software available on GCP will be an added advantage. • Knowledge of LAN and WAN standards for configuration, security, connectivity and capacity. • Knowledge of managing and administering enterprise level Zoom/Teams deployment.