IT Admin

Job Location: GIBS Business School Campus

Job Type: Full-Time

Job Summary

Key Responsibilities

User Support:

• Respond to support requests via email and in person.
• Diagnose and resolve hardware, software, and network issues using Windows OS and Unix/Linux command-line tools.
• Ensure most technical issues are resolved.
  

Installation & Configuration

• Physically set up new desktops, laptops, printers, and peripherals.
• Install, configure, and update operating systems and applications.
  

Troubleshooting & Maintenance

• Investigate system errors and performance issues.
• Perform chipset-level hardware troubleshooting when required.
• Manage system updates and preventive maintenance activities.
  

Network Support

• Monitor network connectivity and resolve LAN/Wi-Fi issues.
• Configure and support VPN connections.
• Assist with basic network troubleshooting.
  

Security & System Management

• Manage user accounts using Active Directory.
• Implement security protocols and maintain antivirus solutions.
• Ensure adherence to IT security policies.
  

Documentation & Training

• Maintain documentation for IT procedures and issue resolutions.
• Train staff on new tools, systems, and IT best practices.
• Communicate technical information clearly to non-technical users.
  

Technical Skills Required

• Strong knowledge of Windows, macOS, Linux, and Unix systems.
• Hands-on experience with hardware troubleshooting.
• Working knowledge of networking, VPNs, and remote desktop tools.
• Experience with Active Directory.
  

Soft Skills Required

• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Customer-focused approach with good teamwork skills.
  

Qualifications & Experience

• Diploma / Bachelor’s degree in IT, Computer Science, or related field (preferred).
• Prior experience in desktop or technical support roles.
• Equivalent experience will be considered.