IT Admin

Job Summary:

We are looking for a proactive and detail-oriented IT professional to manage IT asset inventory and provide desktop support across the organization. The ideal candidate will ensure smooth functioning of end-user systems, enforce IT compliance, manage MDM and antivirus systems, and maintain accurate records of all IT assets.

ABOUT SNAPMINT:

Snapmint is on a mission to democratize low-cost installment purchases for 200 million Indians. With only 30 million out of 300 million credit-eligible consumers actively using credit cards, Snapmint offers an alternative by allowing people to buy now and pay later, without a credit card. In a short time, it has reached over 1 million consumers across 2200 cities, powering over ₹2000 crores in purchases. Founded by passionate bankers and technocrats from IIT Bombay, Snapmint is reinventing credit in India. https://snapmint.com/ LEADERSHIP: Nalin, Anil, and Abhineet are IIT Bombay alumni and serial entrepreneurs. Their success stories include – Oyo, Ola, Holachef, Inrea and Sodel Solutions. Since 2008, the focus has been on solving big data problems,“real-time” predictive technologies and algorithms primarily Ad-tech, Consumer Marketing and Media and growing eCommerce brands.

KEY RESPONSIBILITIES:

IT Asset & Inventory Management

• Maintain and update IT asset inventory (laptops, desktops, network devices, software licenses, and peripherals).
• Track the entire asset lifecycle — procurement, allocation, movement, maintenance, and decommissioning.
• Coordinate with procurement and finance teams for asset tagging, disposal, and audits.
• Conduct regular physical verification and reconciliation of IT assets.
• Prepare and share periodic inventory and compliance reports

Device Management & Security

• Manage and monitor all devices using MDM (Mobile Device Management) solutions.
• Deploy and enforce security policies, software updates, and compliance checks through MDM.
• Administer and monitor antivirus solutions, ensuring all endpoints are updated and secure.
• Assist in vulnerability management, patch compliance, and endpoint protection audits.
• VPN Management, Sophos Firewall basic understanding(Good to have)

1. Desktop Support & Troubleshooting

• Provide Level 1 and Level 2 desktop support to end-users (Windows, macOS, and basic Linux systems).
• Perform installation, configuration, and upgrades of OS, software, and drivers.
• Troubleshoot hardware, network, and software-related issues promptly.
• Support users in resolving common IT issues (printer, email, VPN, connectivity, etc.).
• Escalate critical incidents to relevant teams and follow up until resolution.

2. Compliance & Documentation

• Ensure compliance with IT security, data protection, and audit requirements.
• Maintain documentation for all IT assets, user devices, and software installations.
• Support IT policy implementation and adherence across teams.
• Participate in internal and external IT audits.

Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2–4 years of experience in IT support and asset management.
• Good understanding of MDM tools, antivirus solutions, and IT compliance frameworks.
• Hands-on experience with Windows, Linux, macOS, and common business applications.
• Strong troubleshooting, analytical, and communication skills.
• Ability to work independently and manage multiple priorities.

Preferred Knowledge:

• Experience with ticketing systems (e.g., Jira, Freshservice, or ServiceNow).
• Familiarity with Active Directory and user management.
• Basic understanding of networking (LAN/Wi-Fi, IP configuration, VPN).
• Knowledge of ITIL processes (Incident, Change, and Asset Management).

Location: Vidyavihar