International Voice Process

About The Opportunity

• Handle inbound and outbound voice calls with professionalism, addressing customer queries and providing exceptional service.
• Follow established scripts and guidelines to manage international customer interactions effectively.
• Record and maintain accurate data in CRM systems to ensure meticulous tracking of customer interactions.
• Collaborate with team members and cross-functional departments to ensure adherence to performance and quality standards.
• Resolve customer issues swiftly by leveraging problem-solving skills and escalating complex concerns when necessary.
• Meet and exceed daily targets, contributing to the overall success of the international voice process team.
  

Skills & Qualifications

• Must-Have: Proven experience in voice process roles, preferably with international exposure.
• Must-Have: Exceptional verbal communication skills in English with a clear, articulate accent.
• Must-Have: Strong customer service orientation coupled with excellent telephone etiquette.
• Preferred: Hands-on experience with CRM software and knowledge of performance metrics common in BPO environments.
• Preferred: Ability to work in shifts and adapt to a dynamic, fast-paced work setting.
  

• Competitive salary with performance-based incentives and career development opportunities.
• A collaborative on-site work environment that values teamwork and growth.
• Robust training programs to enhance skills and ensure continual professional development.