Job
Description
The International Payroll Specialist - Africa Region is responsible for managing and executing payroll processes across multiple African countries. This role involves close coordination with clients, in-country payroll providers, and internal teams to ensure timely, accurate, and compliant payroll processing. The ideal candidate is detail-oriented, proactive, and committed to service excellence in a fast-paced, multi-cultural environment. Key Responsibilities: Establish, maintain, and strengthen trusted client relationships as the primary day-to-day contact. Ensure timely receipt, validation, and processing of payroll data in accordance with payroll schedules. Coordinate with in-country payroll vendors to ensure delivery timelines are met and minimize escalations. Ensure accurate and timely submission of payroll data to partners and clients. Oversee the receipt and disbursement of net pay and delivery of payroll reports per agreed schedules. Reconcile and validate payroll data in line with company standards and compliance requirements. Manage client and internal queries using the case management system, ensuring resolution in line with SLAs. Conduct root cause analysis and develop action plans to resolve payroll issues. Support process improvements and participate in procedural development to enhance team performance. Maintain a strong focus on quality, accuracy, and timeliness in all payroll-related activities. Serve as the Subject Matter Expert (SME) for payroll processes in the Africa region. Perform additional duties as assigned by leadership. Core Competencies: Commitment to service excellence and client satisfaction. Strong client relationship and stakeholder management skills. High attention to detail and accuracy in data handling and reconciliation. Analytical mindset with problem-solving capabilities. Ability to operate effectively in a fast-paced and high-pressure environment. Excellent communication skills - both verbal and written. Ability to adhere to procedures, policies, and strict deadlines. Required Skills and Experience: Background in Payroll, HR, Finance, or related systems. In-depth understanding of end-to-end payroll processing. Proficient in Microsoft Excel (advanced level preferred). Fluent in English (spoken and written). Preferred Skills and Experience: Experience in a multinational shared service or global payroll environment. Prior experience processing payroll across African countries. Professional payroll certification (e.g., CIPP, APA, or equivalent). Additional language skills (e.g., French, Portuguese, Arabic) are a plus. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you'll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access
