HR Experience Operations Manager

Job Description

The HR Experience Operations Manager will be responsible for overseeing the day-to-day operations of our global APAC benefits programs, ensuring that processes are efficient, compliant, and aligned with Deel s global growth. You will manage the delivery and administration of employee benefits across Deel s Employee of Record (EOR) services in over 90 countries while optimizing workflows, enhancing user satisfaction, and ensuring operational excellence. In addition, you will lead initiatives to streamline HR operations, improve efficiency, and support the HR Experience team in delivering top-tier service to employees worldwide. Responsibilities Launching new EOR benefits programs from the ground up Project managing the renewal process for existing benefits policies, ensuring timely and efficient execution. Building and maintaining strong relationships with vendors, providers, and other external partners. Conducting quality audits of benefits-related data. Auditing, maintaining, and updating internal and external benefits-related knowledge in collaboration with stakeholders. Creating processes to streamline benefits operations ensuring scalability and efficiency in benefits administration. Participating in special projects and initiatives within the HR and Benefits space Contributing to benefits product planning and scoping. Providing support to EORs and clients for benefits related questions or concerns through all available communication channels. Responsible for ensuring the quality of the HR operations in the assigned countries. Being the subject matter expert on all matters related to benefits Qualifications Bachelor s degree in HR, Business Administration, or a related field 5+ years of experience in benefits operations or related fields, preferably in a global, fast-paced environment Ability to build strong partnerships, influence decisions, and communicate complex work in a clear and concise manner across a variety of audience Proven experience in managing benefits processes across multiple countries (EOR experience is a plus) Strong project management skills with a track record of process improvement and operational efficiency Excellent communication and collaboration skills with cross-functional teams Detail-oriented with a focus on excellence and accuracy in operations