International BPO Voice Customer Service Professional

3 - 8 years

4 - 6 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility
  • Handle customer inquiries and resolve issues professionally.
  • Provide excellent customer service through various channels.
  • Collaborate with internal teams to enhance overall customer experience.
  • Maintain accurate records of customer interactions and transactions.
  • Identify opportunities to upsell and cross-sell products or services.
  • Stay updated with industry trends and developments to improve customer service.
Job Requirements
  • Minimum 1 year of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changes.
  • Strong problem-solving and analytical skills.
  • Familiarity with IT service management principles and practices.
  • Experience with international BPO voice processes is preferred.

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