International BPO Voice Customer Service Professional

3 - 8 years

4 - 6 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility
  • Handle customer inquiries and resolve issues professionally.
  • Provide timely and effective solutions to customers via phone or email.
  • Collaborate with internal teams to enhance customer satisfaction.
  • Maintain accurate records of customer interactions and transactions.
  • Identify opportunities to upsell and cross-sell products or services.
  • Stay updated on company policies and procedures to provide accurate information.
Job Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Proficient in using computer systems and software applications.
  • Ability to adapt to changing situations and priorities.
  • Strong attention to detail and organizational skills.
  • Experience in IT Service & Consulting industry is preferred.
  • Competitive salary and benefits will be offered to the right candidate.

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