Customer Service

As a Customer Service Representative, your role involves handling customer calls to address their queries and concerns. You will be expected to provide top-notch customer service by actively listening to customers, empathizing with their issues, and offering effective solutions. It is essential to maintain accurate records of all customer interactions using CRM software. Additionally, you will collaborate with internal teams to resolve complex customer issues that may require escalation. Meeting performance targets for quality metrics like first call resolution rate, handle time, and abandon rate is crucial for this role. Key Responsibilities: - Handle customer calls to resolve queries and concerns - Provide excellent customer service by actively listening and offering solutions - Maintain accurate records of customer interactions using CRM software - Collaborate with internal teams to resolve complex customer issues - Meet performance targets for quality metrics Qualifications Required: - Freshers and experienced candidates are welcome - Excellent oral communication skills - Flexibility in working shifts Please note that the above job description does not include any additional details about the company.,