At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Job Title: L&D Design Manager
Line of Service:
Internal Firm Services
Employment Type:
Permanent – Full-timeAt PwC, our Learning & Development (L&D) professionals are at the forefront of enabling talent through innovative learning strategies aligned with business priorities and market demands. As a
n L&D Design Manager
, you will lead the end-to-end strategy, design, and delivery of impactful and tech-enabled learning experiences for our Business Services segment.This role blends instructional design, performance consulting, and digital learning innovation. You’ll partner closely with global stakeholders, business leaders, and SMSs to build scalable solutions rooted in adult learning principles, data insights, and a continuous improvement mindset. You will also coach and lead L&D professionals to ensure high-quality and timely outcomes that drive both learner experience and organizational value.
Job Position
Learning Design Manager – Business Services L&D
About The Role
As an L&D Design Manager at PwC’s Acceleration Centers, you will manage the complete training lifecycle, from strategic planning to delivery, measurement, and improvement. You will:
- Lead the creation of technical and domain-specific training for new and tenured employees across multiple territories and Lines of Service
- Collaborate with stakeholders to identify learning needs and translate them into effective learning journeys.
- Drive learning innovation through digital-first approaches, modular design, and integration of emerging technologies (e.g., AI).
- Ensure exceptional learner experience, especially for new joiners and high-volume onboarding programs.
- Champion data-driven evaluation using frameworks like Kirkpatrick to drive measurable impact.
Position Requirements
- Design and execute end-to-end training plans aligned to domain capability frameworks and business goals.
- Lead learning solution development, including storyboards, simulations, and other learning assets using modern instructional methods.
- Manage faculty alignment and delivery scheduling for in-house training programs.
- Collaborate with Campus Recruitment and business stakeholders to align training needs with hiring plans.
- Oversee content development, version control, packaging, and deployment within defined timelines.
- Partner with global and local L&D teams to adopt and align best practices across regions.
- Implement mechanisms to evaluate training effectiveness and course-correct where needed.
- Lead and mentor a team of L&D professionals and manage vendor relationships, if required.
What You'll Need
Required Skills & Attributes
- Strong instructional design expertise with deep understanding of adult learning principles
- Proven ability to consult with stakeholders and translate business needs into learning solutions
- Experience managing end-to-end training lifecycles in global, matrixed environments
- Proficiency with digital learning tools, platforms, and content development systems
- Strong communication, storytelling, and data-informed decision-making skills
- Ability to lead teams, manage vendors, and deliver under tight deadlines
- Agile mindset with experience in iterative design, evaluation, and improvement cycles
Desired Skills & Attributes
- Experience in large, matrixed or professional services/global capability center environments
- Familiarity with CPE/NASBA compliance and regulatory learning standards
- Knowledge of accessibility and inclusive learning design
- Exposure to AI-driven content curation and automation in L&D
- Certifications in instructional design, project management (e.g., PMP, Agile), or digital tools
- Ability to drive L&D branding through measurable outcomes and learner experience
- Passion for learning innovation, emerging tech, and behavior change strategies
Qualifications & Experience
- Education: Graduate degree or higher in Education, Instructional Design, Organizational Development, Psychology, Human Resources or a related field.
- Certifications: Not mandatory, but certifications in instructional design, Design thinking, project management (e.g., PMP, Agile), or digital learning tools are a plus.
- Experience: 9+ years of experience in L&D or learning design roles.
- Preferred: Experience working in large, matrixed environments—ideally within professional services or global capability centers. Familiarity with CPE/NASBA standards, accessibility and inclusion in learning design, and experience with AI-driven content curation or automation in L&D.
